One of the better emergency room visits I've had. They warned us ahead of time that there was a two hour wait, but we were seen before two hours had passed. Staff we dealt with were all understanding and professional, and the facilities were clean.
This hospital has the worst service through the phones , I spoke with an employee by the name of LINDA and I just hope she no longer attends other people the way she attended me, what a disgusting type of person Linda was. She didn’t care was I had to say, she literally just wanted me off the phone, with that service I can only assume that her life is not going good at all lol. I wonder why she’s so miserable.
WORST EXPERIENCE AT A HOSPITAL AND OUTPATIENT CARE I HAVE EVER RECEIVED. I was admitted after discovering an acute kidney infection, inflammation of my kidney, and 3 stones. The lack of communication between the nurses was unspeakable. More than once my urine that was to be collected and inspected to see if my stones had passed was poured out by nurses. My "emergency" procedure to install a nephrostomy bag was put off an entire day. It took hours and at one point a whole day to hear any news from the specialists about my condition and wether or not I would be able to return home. After hitting my call button I had to wait 30 minutes to an hour before a nurse came to see what I needed on more than one occasion. Professionalism and compassion were completely lacking. YOU HAVE ONE JOB. MAKE PEOPLE WELL AGAIN. If you can't do your job to the best of your ability GET A NEW CAREER. This place is a joke. Even if you have a LIFE OR DEATH EMERGENCY I recommend driving ten extra minutes to go ANYWHERE BUT THIS HOSPITAL. Complete garbage.
I prefer this hospital if I must go to one, the staff is very polite and they get you seen as quickly as they possibly can. More professional than the banner hospitals. I have had a child here and been here more times then I'd like for an ER visit I can't complain.
This is one of the worst hospitals in the US. The staff are all borderline sociopaths, the rooms are disgusting and their services are almost laughably bad, were it not for the fact that they are the last thing standing between you dying or living. This is also going to be a long review on account of me being absolutely livid at this experience, and also because I want to try to pound in the experience. The short review is at the bottom.
I came in with chest pain, pain in the left arm, a headache, and dizziness and confusion. I went into the lobby, walked up to the nurse, who was actually well-mannered, and I went in to get basic screening done. The guy who came up to screen me was a sleazebag - he asked me my symptoms, and I started to state them, and he seemed to consider it before promptly discarding everything I said from his head and started droning on and on about unrelated symptoms that I didn't even say. I tried to tell him otherwise, but I noticed he was locked on a different target - the big butt of the nurse helping him. He was full heat-seeking missile mode on her, and I knew I wouldn't be able to get through to him so I gave up. The only time he dropped his lock-on on her butt was to alert the nurse of my mental health issues after he read up on my records, so at least he got that right.
After that, I was led into a room and I sat down and waited for a nurse to come. The person who came in was the most unsympathetic, uncaring nurse who made it blatantly obvious she didn't want to be there. She came in without a word, so I said hi. She said "What's wrong", and I explained my symptoms to her. She then said "Okay." and walked out having only said 3 words. This entire engagement took 2 minutes. I was left wondering what the hell had happened. That nurse was like a spectral ghost in the night, disappeared like a wisp within minutes. I was left waiting for about 12 minutes, and I was frankly mad at that point.
Then a guy came in and starting droning on me about personal information so I just told him and that was that. He was a bit rushed but didn't bother me too much. Then, after a 20 minute wait, another nurse came in. She gave me a pill for nasal congestion, which I did not mention even once. And she gave me one pill. Just one. Not even a packet, it was literally a singular pill that you can buy in Target for a pack. She started to go on about how nasal congestion can cause headaches, completely disregarding all of my other symptoms including the chest pain, and at that point I was considering about complaining more, but instead I gave up and just accepted her information as absolutely true. I went home and did not die, though I spent another few hours in pain.
To reiterate, the staff are a bunch of sleazy, rude scum who don't care about you, and generally put in the minimum amount of effort to do their job. I would NEVER recommend going to this hospital unless your a masochist. God help anyone who comes here.
They treated me like an inmate the entire time. I stopped in the visitor room to watch some telivision. One of those illegal Mexican immigrants who can barely speak fluent English began cleaning the room and eying me up and down. Maybe 2 mins after she left a security officer appeared sniffing me over asking me for identification and inquiring about my personal business at the hospital When I finally left I found my car had been broken into and ransacked by thieves.
Then it dawned on me: The security gaurds and illegal mexican were so busy looking at me that they never could see the felony that was committed under their noses.
So it sucks I gotta write this negative review considering I gave birth to my son here a couple years ago but I am so so upset with my experience in the ER last night. It's funny, cause one of these reviews mirrors my experience in way. So without going into too much detail about my symptoms, getting extreme chills and sweats were part of them, it was to the point I needed to wear a jacket and pants and have three blankets on me, even OUTSIDE. Now I got to their ER and get taken back, the doctor or assistant whatever she was, comes in. I tell her all of my symptoms and she's just like whatever about it and tells me she'll need a urine sample and I tell her, okay but I'm really weak and feel my legs will give out and she says "well bathroom isn't close but i'll see if someone can walk with you" um, okay whatever. So my nurse comes in about 15 mins later, I believe Lindsey is her name, she seems nice at first but has NO patience. I was beyond weak, I hadn't eaten in two days and just sick, she brings me pills to take, 5 pills. I'm weeeeak keep this in mind, I take the pills slowly and feel so faint. The registry chick stands outside and asks if she should just come back later, my nurse responds by hitting her hands on her thighs and makes a face like yeah. Sorry you guys have me pills while I'm effing weak. Then she's like "I need a urine sample" I tell her "okay but I need help to the bathroom I can hardly hold myself up" to which she pauses and says "okay". She walks with me and I do my thing, come out seeing her NOWHERE! I'm a fall risk at that point and you walk off?!?!? Slowly I hold onto the the railing along the wall, see her at the nurse's station laughing, then looks at me barely keeping upright and she says "oh just leave that in your room and I'll get it" walks away. Get to my room, the registry girl is back, blah blah, ask her to tell someone I need a blanket as I'm very cold, she says she will do that. Annnd nothing for 10 mins, then my nurse comes in to get the sample I say "can I please get a blanket?" She says "yes" then about 20 mins of nothing but hearing the nurse's laughing and whatnot, she comes walking past my room with her purse on and everything, looks directly at me and walks out. THE FINAL STRAW! Called my sister come get me. I walk out of my room to leave, see the so called doctor who's like "what's going on?" I express my dissatisfaction and all she says is " okay want your papers?" I say no, and she's "okay". WOW. You know, you can be smart enough to get a degree in nursing and being a doctor but that sure doesn't give you compassion and BEDSIDE manner. I hate this hospital for the complete disrespect I was shown! But this does have a good ending, went to Banner Thunderbird right after, yes it was extremely busy but got back, told them my ordeal here and they gave me a great experience! The guy that took me back to my room brought me 3 blankets and overall the staff was wonderful! I've been to this one numerous times and I suggest them to EVERYONE, they do their best to make you comfortable :)
Skip this hospital at all costs, go to Banner Thunderbird if you want to be treated like a human and that you matter!
And to whoever works here at this hospital that reads this, I will tell everyone in my path that you SUCK! People aren't stupid, we can spot the ones that want a paycheck! This isn't just my experience, my mom and my sister were treated poorly here as well! Btw I told my family if I ever end up unconscious or whatever and paramedics want to take me here to tell them hell no or just let me die lol that's how disgusted I am.
Even this one star would to much to give to this place.This is one the worst places to bring someone, the Nurses are Rude. I took my wife as was dying and nobody cared. It took us almost three to get into a private room after I started aruguing with themand then I asked for a blanket as my wife was feeling really cold and waited three hours didn't get it and asked them again they ok wait and asked then thired time and finally brought one. As my wife was in really bad condition so they came give her IV and left and then the alarm turned on i had to call them three times till some one came to turned it off the sound of this alarm was really loud and annoying. Over all spent whole day without any result. Camparig this hospital with those third world countries it might a little bit better.
Was there for almost three hours. During that time all that was done is a urine test and they did not even receive the results from the urine test. I'm 6 months pregnant and can't hold any food down for the past week. She answered her own questions so i just started agreeing with her.I finally got so frustrated I walked out on my own. The only thing the nurse had accomplished the whole time I was there was complain about how tired she was and how she was ready to go home. I'm so glad I stopped in on an emergency visit before deciding to have my child at this place. After seeing how they treated me I could only imagine how they would neglect my poor baby had I decided to give birth there.
So currently I'm here with my mother who has some very serious allergy problem the problem is that these people seem dead in character or showing no sympathy towards their patients the whole desk was okay with asking and acknowledging the problem and no this review is not biased due to my mother being sick at all she is hopefully goIng to feel better but everything with the actual doctor and his nurses were very very dead into showing any interaction or asking how it's going or saying any word to me or my mom and the doctor mocked me when I told him hey I think her throat is closing which in my vocabulary I'd say it's a pretty solid statement and he mocked it like he's truly obviously smarter than me which I understand at least for now but truly said it like I was stupid or something which is really insulting and again said no words it's crazy how they act or do this please cheat them how to acknowledge and ask and feel a connection to a guest we are all guests and specially when it's serious business I hope it's not like this all the time but by just seeing the reviews I can definitely tell it's a patten in which needs to be looked upon and the service is slow Idk how people write 5 of 5 reviews maybe they've been lucky But prayers out to whoever is brought to this place needed to come back to say that they gave her incorrect discharge paper in which I just got furious that did she actually take the medicine for the correct problem or not? Like wow
I WAS THERE WITH MY MOM ON 4/4/17 SHE HAD SURGERY. SHE HAD KIDNEY SURGERY TO REMOVE KIDNEY STONES.JENNIFER & SHANA NURSES ON PACU 6TH FLOOR THEY DO NOT HAVE A HEART! THEY WHERE COMPLAINING HOW THEY WHERE TIRED OF WORKING OVER TIME. & HOW THEY ALWAYS MAKE THEM WORK.THEY WHERE GETTING SO FRASTURATED WITH MY MOM. SINCE HER PAIN LEVEL WAS NOT COMING DOWN. THEY BESICLY ABUSED MY MOM THROUGH OUT THE TIME SHE WAS THERE. JUST BECAUSE IT WAS LATE & THEY WANTED TO GO HOME.I AM DISGUSTED WITH THIS HOSPITAL. THEY DID NOT CARE ABOUT NOTHING. THEY COULD OF CARE LESS IF MY MOM PAST AWAY OR NOT. SHANNA WAS ABOUT TO GIVE MY MOM MEDICINE THAT SHE WAS ALLERGIC TO, JUST BECAUSE SHE WANTED HER PAIN TO COME DOWN SO SHE CAN GO HOME, & JENNIFER KEPT YELLING AT MY MOM, BECAUSE SHE WAS STILL IN PAIN. PLEASE PLEASE A LOT OF THINGS HAPPEN ON THIS STAY. SO MANY THINGS THAT I WONT BE ABLE TO POST. IF IT WAS NOT FOR ME SPEAKING OUT, I DONT NO WHAT WOULD OF HAPPEN. PLEASE PLEASE IF YOU HAVE FAMILY GOING TO THIS HOSPITAL. STAY WITH THEM AT ALL TIME. ADMIN REP OF HOSPITAL. SHE DID NOT PAY ATTENTION TO ME AT ALL WHEN I WAS EXPLAINING MY SELF OF WHAT WAS HAPPENING. SHE MADE IT SEEM LIKE I WAS VENTING. WHEN I WAS AFRAID OF MY MOMS LIFE. & ALL I WANTED TO DO IS TRASFER MY MOM TO ANOTHER HOSPITAL. I DID NOT GET HER NAME BUT SHE WAS AN OLDER,WHITE,5'4 FEMALE NURSE. I DONT NO WHAT ELSE TO SAY AT THIS MOMENT SINCE AM STILL VERY OVERWHELMED ABOUT WHAT I WENT THROUGH WITH MY MOM. ALL I CAN SAY IS DONT LIVE YOUR LOVE ONES ALONE!!.. BECUSE YOU NEVER NO WHAT COULD HAPPEN.
Amazing staff and very helpful. Got me in right away and found our everything that was wrong with me. Thank you so much to the staff for making me feel comfortable and hopeful. Now I am feeling so much better.
Worse experience ever. My mom was released there and I can't believe they way the security guard and nurse left her. She is disabled and used their wheelchair to come out to my car and while we were getting her into the car she fell on the side panel of my car next to the seat I could not believe they took the wheelchair away from her and just left her there. I can't believe they would not let her use their wheelchair so she could lift herself up to get in the seat. It took us 10 minutes to try and get her up, finally someone from the emergency room saw her and ran out with a wheelchair so she could lift herself up and get in the car. I will never take one of my loved ones there again!!!
This hospital has been horrible over the 20 years I've gone there! I've given birth to 4 babies here (with a midwife I brought). I had to bring my fiance here after his teeth went through his lip leaving a big hole and constantly bleeding. It took like 4 hours before finally stitching it! They didn't give much advice and stitches were done horribly! The place is very dirty and staff is rude! I broke some bones in my left hand last year after a BMX accident and it took forever to be seen. Ended up spending all day there just to get a brace and told to see a specialist for surgery.
My name is S. Barnett, I'm very pleased. My husband is a Stroke Victim. We have been to Several Hospitals Since April and this has been the Best Service we have had Overall. The Staff listens and Focused on our Concerns.
Neurologist, Dr. Milton. in So Many Positive Ways Has Changed Our Lives to Looking Towards a Better Future. She has given Us Hope! We Are Grateful!