About
Location :
Added by Jopie, at 18 February 2016
Opening Hours
- Monday 9:00 AM – 5:00 PM
- Tuesday 9:00 AM – 5:00 PM
- Wednesday 9:00 AM – 5:00 PM
- Thursday 9:00 AM – 5:00 PM
- Friday 9:00 AM – 5:00 PM
- Saturday Closed
- Sunday Closed
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7 Reviews
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09 December 2021
Grant and the Team were very fast and efficient with processing staff gifts for our company - 30 to be sent individually to those working from home, and three bulk orders for our branches. All were packed, processed and on the courier within one day with email notifications. A couple of problems with addresses were quickly rectified, thank you so much for the great service!!! Would definitely recommend and use again A+
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15 November 2021
I've posted the below review but an update because this issue has now been resolved. Customer service have apologised, also refunding credit card charge. I'm still unsure what exactly happened but the couriers' actions were wierd and reports inaccurate (not matching instruction). I still feel this should've been sorted far earlier and without the hours of effort I was put to. I don't think it was easy for them either and believe it was a system failure.
I leave some of the review for you to make your own decision. No doubt lockdown creates challenges.
I may give them another go when nearby.
An order was made for a delivery as a gift with predelivery instructions and different delivery address to client address. The emailed receipt didn't include correct shipping address due to default tech error VineOnline end. So I phoned to sort, receiving confirmation email it was done (when it wasn't).
My credit card was charged close to a week before it was delivered but recipient never received it. He also wasn't phoned in advance as required. My repeated phone calls to Vineonline got nowhere with them being unable to advise where it went. Their reference to altered delivery label was considered ok. I received conflicting advice from VineOnline and couriers.There's no management to refer to and they also failed to update where shipment went.
So I cancelled but they refused wrongly claiming wine delivered and not collected back from wrong address. They are just around corner from where it was wrongly delivered, so could have easilly sorted but didn't. Many emails and attempts to sort. They got order wrong, charged in advance and took a long time to rectify. I appreciate they did so maybe my experience is the odd one out.response / report this review -
09 October 2021
Excellent service. We live at a rural address outside of Te Puke and our order is usually here 3 days later. We will continue ordering through Vineonline as it's hasslefree and simple.
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08 October 2021
We've been purchasing from Vineonline (formerly NZ Wine Society) for 20+ years now. A good way to discover new wines. Always get great service from really friendly staff.
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21 August 2021
Awesome service and so helpful, especially in this lockdown environment. So grateful, thank you so much for being there :-)
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16 May 2017
Polecam Bachus Bober Robert
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25 February 2016
I LOVE this site for buying wine. I love it because I don't have to buy a case of all the same wine. I can pick and mix to my heart's content from any wine they have. And, they deliver which is great as buying wine from the supermarket in plastic bags has sometimes resulted in broken bottles. They always have good deals and I've never had a wine I don't like from them. Highly recommended. Buy your wine from these guys!
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