Great scenery, great jump. Why 2 stars? The organisation is a mess. Nobody explains what's going on or guides you through the process, they forgot my booking, they don't welcome you in the office. Once there the process is chaotic.
Once you are called to skydive it's the same. No explanation, no clear process. You meet your instructor last minute and have no idea what to do with oxygen, straps, what clothes to wear, etc. I was wondering if short pants would be to cold (it wasn't) but there was no relaxed opportunity to ask a couple of questions to my skydive master.
It's very much a continuous process for this company and is organized by mainly thrillseekers that aren't the best in organizing this.
Don't get me wrong. It is safe. The jump is great, the scenery even better. But the organization feels very chaotic.
Did our first, and probably not last skydive here. I was suspicious at first naturally, also debating if I wanted video or pictures at all (having done a decent amount of leisurely video and photo editing myself), I wanted good footage. Even from when I got there my doubts subsided somewhat, they have gotten the whole process down to a fine art. You can be you. If you aren't chatty that's cool, but I was chatting pleasantly with everyone. Some of it a bit tortured because of the crews daily routine, but everything was easy. We paid for the dive through bookme and the photo and video flyer each on site, I simply asked for Raw footage when paying which was no problem at all. I will however say that it has been a bit spoiled by the East Asian tourist trend. I'm assuming that is why the pre-dive communication is somewhat through gritted teeth, but I will give Skydive Wanaka all due credit and made the best of the situation in making every detail abundantly clear to everyone. I would also think it better if the media flyer had a 'chat to me'/'dont chat to me' option because although Alex was a really cool guy, we both just wanted to get in the air ;) Improvement aside the whole process was fantastic the whole time I was getting ready and ascending Kassy was very helpful and assuring answering any questions whilst telling me what was being changed on the harness and what needs to go where. If in doubt, ask questions. Everybody is happy to answer and knows their stuff! Come and have a great time! I can't say what it was like to do because it's a one of a kind experience and totally worth it :) keep doing great work guys!
Easy to find, very friendly and cheerful staffs, very safe and clear instructions given.
Did my first skydive here and couldn't have asked for a better experience. Great staff, friendly instructors and they made it unforgettable.
I have previously jumped at wanaka in 2015 and thoroughly enjoyed my experience. So much so that I brought my partner back for a surprise birthday present. I booked the jump and a handi cam package and paid for it. I also triple checked, once when I landed in NZ, the day before and the day off.. PLUS WHEN WE GOT THERE.. and even when doing this, they somehow forgot that we booked and paid for a handi cam package. So in the end we just got the jump. I am extremely disappointed with this customer service. They ruined the whole surprise and experience. I'd recommend jumping in Queenstown, the customer service is 10 times better there. Sorry, but I'd never go back again.
Good service and professional staff, keep you safe diving. They have staff speak Chinese. The only thing is the photos and videos has the wrong date time metadata on them.
I just didn't like the googles they gave us quite cheap and almost flying away (I mean, for that price!!) fotos and videos also a bit too much high rated price.
But the experience and the guys were amazing!!:)
Such an amazing experience, after I jumped from 12000 feet I would do the 15000 straight away!!! Perfect location for skydiving, the staff is friendly and helpful
Amazing experience, jumped from 12000 feet. It was a clear day, and the views were beautiful. The guide also explained to me what we are seeing from above. I would definitely do this again!