About
Location :
Added by Jopie, at 03 September 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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11 Reviews
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10 October 2017
Huge well appointed rooms. Restaurant can be a bit inconsistent. Excellent conference venue
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07 September 2017
Pool out of action! This was why we booked this Hotel! Our family were looking forward to it; there was not mention of the pool being out of action when booking was made. Rydges - you need to note this! Room was great though. Breakfast & dinner - nice, but the Restaurant was SO busy for breakfast they kept running out of everything.
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29 August 2017
Accommodation was great. Room was nice. Room service awesome. But the reception ruined it a bit. When we walked in the lady hardly looked up from her computer and didn't smile once. She acted very disinterested. Then the next morning when we checked out, the same thing but this time with an Asian man. I tried to get him to explain the invoice cause I didn't understand it and he kind of just seemed irritated and didn't do a very good job of explaining it. It felt like because we were young and not the classiest, they didn't think we should be there. A bit disappointed really. Especially since we're locals.
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26 August 2017
This place was good Maybe 15 years ago. Tired and in a serious need for a renovation. Best spend your money elsewhere!
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28 July 2017
Pool out of service, room not ready until 4pm, damp sheets on bed, asked for joining rooms, didn't get it. We have stayed in this hotel 5 years in a row , standard and level of service has dropped every year. Disappointing
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03 July 2017
Loved the big rooms and comfortable beds. The hotel however is dated and needs a major refurbishment.
The room had no safe which I thought was odd being a top tiered hotel in Rotorua. The daily breakfast buffet was good however did not stand out more then other buffet breakfasts.
The staff were friendly.response / report this review -
22 March 2017
Really nice hotel. A bit dated but still has the comfyest beds.
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22 March 2017
Staff is very friendly and accommodating. Only downside is there are no trash cans in the lobby during our conference.
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03 February 2017
Good hotel. Had a huge room for just the 2 of us. Very friendly staff. Parking is first come so can bit a bit random. Great pick up busses to tours and adventures
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25 December 2016
Over the past few years it seems to keep degrading somewhat. The service, food and presentation is nowhere near what it once was. It is almost like they are trying to run a budget hotel but charging the same rate. This time no concierge to help with luggage upon arrival or departure is quite surprising for a brand hotel. Wifi basically hardly works. Comfortable bedding and a clean room has always been provided but after 5 visits over 2 years notifying front desk upon departure that their showers change from scalding hot to freezing cold, I feel that they just don't want to know.
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10 September 2016
Nice hotel. Have stayed here multiple times, including last week, and have been happy every time. Don't expect brand new; there is some wear and tear in the rooms, but overall clean, quiet and comfortable (esp the beds). The pool is great and Spa is very hot! We will return again!
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