Can’t fault it. Guy at check in (Kerry I think) super nice and very helpful. Room was clean and comfortable, shower head a little broken in 108 I think it was. But nice place with great staff, would def stay here again.
Awesome friendly staff, lovely rooms, delicious continental breakfast right in the city centre you will love it here
A value for money place,we liked the rooms which were comfortable and clean. Would recommend them to families, a lovely breakfast was included in our rate..and it's handy to lots of amenities.
Location is awesome, handy to town as well as the sports field we were visiting. Clean facilities, awesome continental breakfast included in room price and super friendly efficient staff! Nice work guys, will be back if we are in Rotorua again :-D
Husband booked room for Fri & Sat as was attending a conference. Was told could he have the room for Fri but to be out of that particular room as not avail Sat but could have a suite for Sat instead. So, packed up gear put in car, then on Sat went back to check in again and was given the same room he was told to vacate! We were trying to get ready to attend the Sat night dinner, the room had no towels - husband was in the shower and asked me to get them, I was ironing his shirt with an iron that was leaking water badly - yes, it was on the correct setting for that particular shirt - I had to iron it twice and time was running out. I quickly went to phone for the towels, the hotel room phone was not plugged in and charged up, it was totally flat, so, causing further delay, I had to look up on my mobile phone the website for the phone number to make the call to ask for towels. A lot of inconvenience.
Thankfully, the towels came up immediately. After all this, I phoned the Manager - not to complain, but to give him the 'heads up' insight on all this, and he was very nice and said he would look into the matter and asked if I'd like to be phoned back with the outcome, to which I replied 'yes'. So now I'm waiting.
The hotel provided a complimentary breakfast which included a very good range of goodies rather than a toast and juice. Very friendly, clean and well located. Definitely recommend!
Good location, very near to local supermarket.
There's no toothbrush and you have to ask for it at the front desk. Not so much selection for breakfast but tasty and you have to come early otherwise you miss some of the choices
Very close to restaurants and cafes . A new hotel with comfortable beds . Had a small library so it was relaxing to catch up with some reading. The best part was the breakfast which was included in the hotel stay unlike other hotels in New Zealand. In all enjoyed my stay . Would surely visit again . The staff was really friendly and felt at home .
Decent motel with a decent price.
At Quality Inn On Fenton Rotorua its bad there
Cool place market next to
While I understand that things in Rotorua (known by some locals as "Stinky Vegas") must be hard - the smell, the hard water We have stayed at other Quality Inn sites and found this to be below the typical quality bar (pun intended) we were expecting.
This was the last location for us in New Zealand after a road-trip around the South and North Islands for our honeymoon. The staff upgraded us to room 106 which had a spa, but we found the bathroom to be a bit grimy and and overall the room was a little unkempt.
On the other hand, the hotel must have one of the best locations with regards to the town centre, and the staff really were lovely and extremely helpful. Despite the cleanliness issues overshadowing out stay, this place was just fine.
Stayed January 2013.
We have stayed other Quality Inns and this hotel/motel is not the usual QI standard that we are used to.
We stayed on the ground floor in a "spa" room. The room was dated, the pillows uncomfortable and the blanket was yellow and had coffee stains on it. The whole room felt dirty. The "Spa" bath was not used as was not cleaned properly.
Having said that, the airco was quiet and efficient which was essential as opening the windows in this town is not a good idea.
The only saving grace for us was the staff who was friendly and accomodating.
Stayed January 2013, travelled as a couple