Drop off service is quick and easy.
There's a reason these guys are cheap. Their cars are old, poorly maintained, and not safe. The staff is not trained properly, and forgot to put the camper chairs that we had paid for in our car.
Very disappointed in this company. Strongly suggest that you look elsewhere.
Queenstown staff are so rude, unhelpful and treated us as if we were stupid. Don't think we will ever rent off them again. At least not in Queenstown.
Guys, I used to rent campervan and motels with Jucy and so far things are good. But when I rent a cheapo (it's really looks like a cheap car) from JUCY queenstown, I got threatened by a Jucy staff call Marz.
Before I rent the car the staff told me I can extend the rental while I needed. Then when I call for an extend while I am somewhere far away, and road condition Is bad and slippery, the operator Marz told me I have to return the car by THAT NIGHT or NEXT EARLY MORNING in a very unfriendly commanding manners, or she will "CALL THE POLICE for unauthorised manner." And I told her I AM WILLING TO PAY AND IF THE COMPANY RECEIVED MY PAYMENT FOR EXTENSION REQUEST, she said by the phone is recording and Her terms and conditions, I MUST IN TIME or "POLICE".
Well give me some logic.
I was like what the hell, Is that NZ hospitality? For late returning rental and willing to pay for the extension and the rental company "NO, WILL CALL POLICE". Pick some human and educated staff Jucy.
Hired a rental car, it was clean and tidy, with a full tank of fuel. Went well, had no issues, staff were really helpful. We picked it up and dropped it off within a two minute flat walk from the entrance to the airport building.
Rented a car for two weeks from Jucy. Great rates friendly staff and pick up and drop off services at airport locations
Have been an avid user of Jucy over the past few years but my experience with Jucy Queenstown means I won't be returning to hire a Jucy car again. I am terribly disappointed with the quality of customer service I received at Jucy Queenstown airport. The Jucy team member whom I spoke to was constantly messaging on her phone and gave me minimal attention which was very disappointing.
The car I then received and drove into Queenstown was faulty as its engine wasn't running properly and air conditioner did not work properly. I proceeded to return it to the airport in an attempt to get another car but was forced to pay $80 to upgrade to another car as the same type of car I'd hired was not longer available. I contacted Jucy customer service after my trip voicing my dissatisfaction only to be told the cars fail occasionally and we hope you enjoyed your stay. Just simply not good enough from a company like Jucy!!
A lot of waiting time in the line to sign off paper work.Also got a crappy car for the money spent.
Easy access, good location.
Well maintained and well equipped campervans.
No hassles within my 3 week rental. Clever integrated sink, water tank, fridge and cooking space in the back.
Google for available discount codes to use for an online reservation.
Super Friendly staff - you expect this from the New Zealanders but Juicy goes above the high level of service and treats you like you are extra special.
Clean, easy to drive car that went absolutely everywhere including dusty 45 degree mountain tracks that even the sheep didn't like - but we loved - what a view!
Excellent value for money, easy to collect and drop off. We even got a lift back to the airport with our luggage after leaving the car. I had a bum leg - (one mountain too many and we weren't even skiing) and the 'Lovely Juicy Guy' took my luggage to the door!!! How Juicy is that?!