About
Location :
Added by Jopie, at 08 January 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
Gallery
Add missing information
14 Reviews
-
16 October 2017
My daughter and I came up for 24 hours to see Matilda. Easy walk to the theatre and back. The hotel was busy but the rooms were quiet. Enjoyed our early breakfast.
There could be better lighting in the rooms. Only side lights and a couple of lamps, quite dark.response / report this review -
16 October 2017
From the minute we pulled in the drive, everyone was so nice. The room was comfortable. I had room service each day which was fast and delicious. I had just come from Germany so I needed some all around nice people. It was in nice walking distance to water and great restaurants.
response / report this review -
10 October 2017
We were warmly greeted each time we arrived back at the hotel from an outing. It all starts there if you ask me. Great staff. Our kids (two boys 11 and 14) thought that was awesome.
The rooms were very comfortable, well stocked and well serviced each day.
It was such an enormous bonus having the spa (I had a beautiful massage), gym (we all used it everyday) and pool area (the kids and my husband swam and enjoyed the steam room daily too)!response / report this review -
14 September 2017
We had a most satisfying stay. All the staff were wonderful, professional and seemed very happy in their jobs. Our rooms were clean and bright and well appointed. Everyone looked after us so well, it made it so easy when we were travelling with small children. Thank you so much.
response / report this review -
12 September 2017
We arrived mid afternoon on a flight from Sydney and we're looking forward to getting into our room quickly. Our check in was delayed as our room was still being cleaned, it was only going to be a "short" delay so they gave us a couple of drinks vouchers and we settled into the Lobby lounge. Well unfortunately short became nearly an hour of waiting and to their credit after my prompting they gave us complimentary breakfast the next morning. The food we ate while waiting in the Lobby was good as was breakfast the next morning. Good location as well with easy access to the main part of town without the noise of being too close. We'll be back to stay another couple of nights for our 25th Wedding Anniversary later this week and we are looking forward to it.
response / report this review -
12 September 2017
Greeting was freindly, welcoming and polite which really set up our stay in a positive way. Room was comfortable as was the bed. Everything was nice and clean. Could not find the price list for the bar drinks anywhere when in the room so hesitant on using this. Checkout was busy with only two staff on and there was quite a queue. So perhaps one extra around that 10 am to 11 am would be helpful.
response / report this review -
03 September 2017
Booked a 1 bedroom suite for a dinner party. The room was spacious and very comfortable. All the staff we dealt with were very friendly and accomodating to our needs. The room rate included breakfast. The hotel was near full and the restaurant was busy, but great service ensured we were served without having to wait. Really enjoyed our stay.
response / report this review -
31 August 2017
We have stayed in our share of hotels during our life time but the customer service at the Pullman is exceptional. The people there are always ready to serve but not intrusive. The quality experience starts the moment you step in the door. We celebrated a special occasion at the Pullman and the management acknowledged us in a very special way. Our grateful thanks to all the people who work there.
Bev & Billresponse / report this review -
04 July 2017
We thoroughly enjoy our first stay at the Pullman. The room was nice and clean, the only downside was the bathroom fan was not working so the bathroom got very steamy. I did inform front desk on checking out. We love the breakfast buffet, such a variety of different foods. Situated nice and close to everything within walking distance. We would definitely stay again.
response / report this review -
14 April 2017
The desk staff at the pool are condescending. When I approached them about a possible safety issue regarding extra-slippery surfaces around their pool area they merely stated: "Sir, of course it's slippery, it's water". According to them the pools are "maintained regularly". Well, I've been to plenty of pools in my life where the floors weren't half as slippery as that even when completely soaked. If you're nearly falling over on tiles even when you're walking slowly and being careful, then there's a problem. Yes, they do provide foot covers; of course having to take them off to get in the pool, and then put them on again when getting out is an unnecessary hassle/expectation to put on guests in an establishment that's mean to be a five star experience. How about instead you texture the tiles to make them less slippery? I was there around 6pm onwards on a Sunday. TLDR: Take your guests seriously, especially when it comes to potential safety issues. I really hope some elderly person doesn't break their hip and sue your establishment, but then again I kind of do.
response / report this review -
12 April 2017
I really like the hospitality starting from the front desk staffs all the way to the catering specialists. The location is well-situated and very close to most of the tourist places that I wish to be at during my stay. The overall cleanliness is good however I have sensitive skins type and therefore caught allergy after my stay at Pullman. Overall experience is fine and satisfied.
response / report this review -
11 April 2017
I booked 2 superior rooms with 2 double beds in each room. When we checked in we discovered our rooms were not close to each they were in different buildings. Also 1 of the rooms had 2 singles beds when I'd booked and requested for 2 double beds. I recommend you give your guests rooms they have actually booked and if they book multiple rooms at least make sure they are on the same floor!
response / report this review -
05 April 2017
It was really a wonderful experience. All staff are very friendly and welcoming. I did ask for a bucket of ice to be sent to our room on check in but it never arrived so had to follow up after approx. 45 min. For a 5 star hotel though attention to detail on the wear and tear of the hotel is important. Paint missing from borders around the floor, scuff marks on walls, furniture with scratch marks, a magnifying mirror in the bathroom would have been an extra touch. Its small detail but its what I look at when considering a property for a conference.
response / report this review -
15 January 2017
First time here, enjoyed my stay. Staff seemed happy, always a good sign, and had a good customer focused attitude without being stuffy, which I like. Guests need to keep in mind the staff are people too, and will tend to respond to how we treat them. Pool, sauna, steam room, gym all fabulous, with good outside area and nice shower rooms that are spotlessly maintained. Excellent breakfast, high quality of food, good service. Room housekeeping was immaculate. Our room was fine, though we could hear our neighbours through the adjoining door when they got loud; normal conversation levels shouldn't be a problem.
response / report this review
