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Added by Jopie, at 30 November 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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14 Reviews
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16 October 2017
Lovely welcome on arrival and our room was very good with a beautiful view. All of the staff were most helpful and accommodating. The dinner in the main restaurant was excellent and again the service matched this.
The only negative was that our room was not serviced until after 3pm on the second day of our stay.response / report this review -
11 October 2017
Excellent stay, newly refurbished room that was incredibly comfortable, great beds and spotlessly clean. Staff at both check in and in the breakfast restaurant were friendly and engaged - couldn't have been nicer. Breakfast buffet each day was beautifully presented and well stocked. The Lake and mountain views from the Mercure Hotel top off our favourite place to be in Queenstown. Many thanks once again for a superb stay
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04 October 2017
Experience with the hotel hotel staff were pretty good. Quick check in and check out. Beds are always made, towels are changed daily. The distance from the hotel to the city didn't worry us. The down side was the breakfast first pretty much the same everyday, except for tomatoes and mushroom alternate. We found that quiet boring. Mind u it was tasty. The other thing, we were charged $25 not $22 ( we were quoted by the reception lady) because we did not book it before we arrive. That's just pathetic. Special mention to that guy in the restaurant ( welsh and Liverpool background) his just amazing. Talking abt customer service his pretty good. Views were spectacular. Over all was pretty good.will definitely comeback again.
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26 September 2017
Spent the last night of our two week holiday in New Zealand at the Mercure in Queenstown. Lovely hotel with very friendly and helpful staff. We were made to feel most welcome and received a room upgrade which was unexpected but greatly appreciated. The bar has a relaxing feel with great views of the lake and mountains. We dined in the restaurant and found the food and service was first rate. Overall, a delightful way to spend the last night of our holiday. We will be back.
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11 September 2017
Experience was almost all good. However the only issue was the hotel hairdryer that emitted sparks/flames while my wife was using it - causing a full room power failure and indicating a significant and dangerous electrical malfunction. While the dryer was replaced promptly - I think the Mercure should have offered some sort of compensation / good will gesture in response, but none was offered. If I was managing the hotel I would have proactively offered something more than an apology to the customer and wouldn't have waited for the customer to request some sort of compensation. I'm interested to see if I receive any response to this review - as this will reflect on the review process itself.
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02 September 2017
We enjoyed our stay at Mercure Queenstown. Beds were comfy and everyone was very welcoming. Bathrooms need an update as they are a bit tired with mould present. We had the buffet breakfast, it wasn't the best we have had but filled out tummies before a day out.
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08 August 2017
Check in fast. Staff is helpful with nice attitude. Room is clean with good lake and mountain view. In room Internet connection is good and is free for Accor member. Parking is free and available (non peak season). Buffet breakfast is free for kids.
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26 July 2017
We enjoyed our experience at The Mercure and the views were incredibley stunning. The rooms were spacious and clean. The service we received was good, not especially outstanding. One disappointment was the cleanliness of the breakfast room - the windows and floor were filthy with lots of grubby marks on the windows. With such an exceptional view you would have thought that being able to see it would be a priority! Overall, a very nice stay.
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10 July 2017
Great Location. The room is clean and spacious. It fitted our family of 4 comfortably. Lovely lake view from room, friendly and helpful staffs. However the car park is generally full when I went back to the hotel every evening (during peak season)so I needed to park my car on the street.
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12 April 2017
The venue was great, the views spectacular (including from the gym!) and the staff were polite and very helpful. We had an occasion where the complimentary chocolate in our room went missing one day. The staff not only replaced it but went the extra mile and offered complimentary breakfasts - awesome response! The staff also did something a little special knowing that it was our 25th wedding anniversary. It was a great few days and we highly recommend the hotel Mercure in Queenstown
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06 April 2017
I was extremely disappointed, on arrival into our room we found many insects and bugs flying around our room and lots of dead ones on the floor but we didn't worry about that too much at the time. We then went to the bar to use our complementary drink vouchers which we always receive where I was told I could not use them for the Cider I had ordered, I asked why as I have used the vouchers for cider in other Accor hotels without issue and was told " well not here you can't, it's for selected house wine and some beers only" so I paid for my free drink.
We then had dinner in the restaurant where the staff were great but the food was no where near what we have come to expect from an Accor restaurant, I had Lamb that was so over cooked it was dry and stringy and my wive had a chicken parmigiana, well it was a small piece of battered chicken on a pile of chips. The chicken was so dry it was in-eatable and the chips were still hard on the inside. When paying we advised the staff they my wive couldn't eat her meal and they still charged us for it.
We went out for the night and arrived back to our room about 11.30pm only to find even more bugs in the room, there was so many we had to call the front desk to come and spry the room, which they did.
The next we went out and left the "do not disturb" sign on our door as we do not like having people in our room when we are not there so it was a bit startling to find the the sign gone when we returned later that afternoon and even more startling to find the sign hanging on the back of our door and that someone had been in our room. They had made our room up and replaced the towels we had hanging on the back of the door. Then we became angry when we found part of a chocolate wrapper on the floor near the bed and chocolate crumbs on the freshly made bed and more to the fact that it was the wrapper from a chocolate we had left on the cupboard. So not only did they enter the room when we had a sign saying not to, they stole a chocolate from us and ate it on our bed. This made us very uneasy as we did not know if any thing else had been taken or gone through. I went down and reported this to the manager and he apologized saying that maybe the staff member didn't know or understand the hotels rules but he would look into it. I told him if the staff down know its wrong to steal then they shouldn't be working in the hotel. The manager did leave us a note later that night to offer us a free breakfast in the restaurant but after our only other meal there we did not take up his offer.
We only stayed at the Mercure because it was part of the Accor group and our first preference was the Pullman but there were no rooms available when we made our booking. This hotel did not offer the standards we have come to expect from a Mercure Accor hotel and has left a poor taste.response / report this review -
25 January 2017
Staying here now and it's really nice. You can easily walk the scenic walk downhill through a park to downtown area and take number nine bus back up the hill right to the door. Bay facing rooms have beautiful views. Jacuzzi currently out of order, so it's not perfect, but the excellent food makes up for that.
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29 December 2016
If I hadn't prepaid on a non-refundable rate, I'd move to another hotel. We are paying over $1000 for 2 nights and the hotel definitely doesn't live up to that price point. Yes, the views are amazing but there are at least 100 other apartments, hotels and resorts in Queenstown who can claim the same. At the Mercure, we are in the Superior Double Room and the carpet is stained in multiple places and the dust behind the TV is so thick that the black metal is white in the attached photos. Additionally, there seems to be no soundproofing around the doors. When someone walks down the hall having a normal conversation, they might as well be in the room with you. Overall highly disappointed.
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07 December 2016
The wife surprised me and booked a trip to Queenstown NZ to celebrate our 7 years Anniversary stayed in this place for 4 nights & 3 days loved every bit of it rooms with a million dollar views, food & service were great and an easy access to public transport bus stop right at the door of the resort that takes you back into town. Will definitely going back with the family and some friends for a different season experience. Definitely a 5⭐️⭐️⭐️⭐️⭐️ experience
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