I ordered an outdoor seat that was delivered to Christchurch. It arrived damaged. I sent an email and got the following response:
"I am very sorry to see the damage to your bench. We want your experience with our product to be a positive one.
Unfortunately it appears very clearly that this is transit damage.
I have copied in our [Transport] account manager who will arrange to get this uplifted and a new one delivered immediately. We will lodge a claim against them in this instance for the cost of a replacement bench."
A new seat arrived about a week later and they took the damaged seat away. Can't ask for better service than that. Well done
Fantastic range of quality outdoor furniture and superlative staff. They were all proactive, knowledgeable and helpful without being intrusive or pushy. A great team. I'd have confidence buying from there and will go back.
Stunning selection of furniture especially outside furniture. A VERY large display area
Very nice (but pricey) outdoor furniture. Freezing cold showroom - take a jacket!
Massive selection of outdoor furniture and all good quality
Huge selection in their Parnell Warehouse. Did find them a bit on the expensive side but the quality was really high as well. You pay for what you get!