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Added by Jopie, at 29 December 2016
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14 Reviews
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25 April 2018
The rooms are clean and spacious. They all have a patio or balcony. The staff are very friendly and helpful.
The included breakfast gives the option of eggs, pancakes, toast, porridge or fruit. Huevos mexicanos are nice, but rancheros huevos isn't included.
If you order eggs it comes with some toast. And you csnnchoose how you want the eggs cooked.
The cocktails are very reasonably priced and the hotel has it's own small section on the beach so you can relax after a hard day's exploring lying on a sun loungers and wnjotien a drink. The bar closes around 6.30pm (18.30). Javier in particular was an amazing waiter and affable host.
As always in Mexico it's courtesy to tip the waiting and housekeeping staff.response / report this review -
21 April 2018
If anyone is looking for great deals on hotels go to HotelRaven. com Booked a room on there and they had the best rates around
Great location in the middle of the shopping! Beautiful rooms. 1 roll of toliercpaper and no blankets!!!response / report this review -
10 April 2018
Stay at this hotel if u do not want hot water in our 4 days stay, no Wi-Fi in your room, no tv service, bad customer service at the front desk (especiall from a rude woman called Elisa who told me to get my invoice myself ) and no maid cleaning service. No phone in the room. Ocean view was terrible , a bit of ocean, the rest of threes.
Only good service was at the restaurant but they didn't make u anything that wasn't on the menu.
The restaurant was late opening up also. Day one, there was no food available at the supposed restaurant opening time. Day two, no ingredients to cook eggs
And that was good service for the restaurant.response / report this review -
11 February 2018
This rental was the poorest that I have experienced in my 12 years of visits to Mexico. No elevator.No TV..No coffee makerTowels old and tired.Ditto beach loungers..Free breakfast was barely edible.my first day omelete was filled with almost raw bacon.I transferred to plain the next day, w/bacon on the side but it still came raw.switched to eggs and sausage the next day..the sausage was two salty wieners -- YUK !!!! Location was the only good thing, but at $ 150 bucks per night..way over rated. . Oh yesalmost forgotfurniture very scarce.had to sit on bed and use my computer on a low level coffee table.
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23 January 2018
If you love a true Beachside Boutique Mexican Hotel Then you will be happy. The rooms are big the beds are small the hot and cold water work great . There's a bar right on the beach and a ton of beach chairs right at your back door. This is not one of his new and trendy at hotels where everything is meticulously kept. If you like an all-inclusive where you don't leave the property and don't get a feel for the city this is probably not the hotel for you. But we love this. We felt that the housekeeping staff was hospitable and the rooms were cleaned well.
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10 October 2017
The hotel is quaint and clean. It is conveniently located in the heart of Playa Del Carmen and is just a stones throw from Coco Bongo. The service was good. My only disappointment was not finding a TV as shown on the website.
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03 October 2017
If you are ok to deal with poor countries problems like no WI-FI In a rooms, complimentary breakfast was at the minimum and even that wasn't prepered good. Plugged toilet, water on the floor, little Gecko on the wall and annoying tip reminders that starts with your included breakfast. Personnel tries to help but communication is very limited and it takes long time to solve these little issues. So four stars are for nice view a big room with tv and small refrigerator and nice personnel.
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01 September 2017
Rooms are very neat and spacy but overall, the hotel is overpriced and the staff is a bit annoying about tips. Wifi is useless
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07 July 2017
My wife and I stayed at the PelÃcano hotel for 2 nights and it was awesome. We had great customer service. Adrian at the front desk was super helpful and very nice. We loved the ocean view and beach side experience and the classic look of the hotel. It was worth every penny. Also it was close to the strip, a walking distance to nearby restaurants and bars, and stores. I love it and we're definitely going back very soon!
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12 April 2017
bit overpriced for the old furnitures and old bathroom. for drinking water they will charge you. internet connection was OK. The best thing is, that its right NEXT TO THE BEACH !
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03 April 2017
This property has so much potential-- Great Location, nice exterior, and a great staff, but if I were to say that the rooms were in need of updating, I would be being generous. For the most part, the rooms were clean, but the rooms were very poorly painted with paint all over the tile edges and the mirror in the bathroom. We were in two rooms while we stayed there and the tiles in both rooms were chipped, broken or missing. The reason we were in two rooms, was because the stonework on the sink counter in the bathroom fell of and shattered on the floor. The beds were worn out and the pillows were rock hard. On the other hand, the front desk staff was very helpful, the waiters in the beach restaurants were great and the security guard was also very helpful and friendly-- the maids have a big challenge to make the rooms as comfortable as they are with what they have to work with. The food that we had was great. So, my 3 star rating comes from a 1 for the poor condition of the rooms and a 5 for the staff.
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25 March 2017
Good food for a good price
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10 February 2017
Perfect location, reasonable price, large room, cleaning could have been better.
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05 January 2017
Nice place. Friendly staff. Decent rooms. Great location. 0 m to the beach and 20 m to the main shopping / bar street.
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