Good food, but VERY slow service
The place was gorgeous , has a lot of history and the room was enormous by US standards! They provided 4 bottles of water daily plus the beds were super nice and towels very adequate. The hotel staff was helpful but beyond the reception desk, the wait staff weren't so courteous - nobody greeted me with smiles or a "Good morning", even in Spanish. Food at the restaurant wasn't as good. Wifi wasn't very strong in the rooms. Overall though, our stay was comfortable and the housekeeping staff did an excellent job!
Absolutely wonderful location, couldn't be better. The hotel was hard to find due to the many underground tunnels in Guanjuato, but once we found it we were pleased to find out parking is free. We were in room #2, overlooking the plaza which we loved - we kept our door open late until the evening listening to the various musicians perform. If your goal is to get some undisturbed sleep, I'd recommend asking for a room that doesn't face the plaza. On Monday morning we were awoken by some unannounced bathroom renovations next door - it literally sounded like someone was trying to use a hammer and chisel to come into our bathroom. The front desk did ask maintenance to stop once we complained, which we appreciated. The bathroom was very small, the smallest I've seen in all my travels throughout the states and Europe. My wife stuggled to shave in the shower, as it's barely big enough to turn around in. Most of the hotel staff spoke English, but not the wait staff at the restaurant. The restaurant was pretty good, but there are better deals and experiences to be found just a short walk away. Overall a pretty good experience, the noise from the renovation left a bad impression though, wish we would have known in advance.
A great hotel with good service. The bathroom is a little small, but given that these are historical buildings, there's not much they can do about it. Other than that, one of the best hotels to stay in when visiting Guanajuato. Everything is between 2-10 minutes away!
Amazing location, close to all major sites. It can get quite load with all the musicians and visitors
Absolutely wonderful location, couldn't be better. The hotel was hard to find due to the many underground tunnels in Guanjuato, but once we found it we were pleased to find out parking is free. We were in room #2, overlooking the plaza which we loved - we kept our door open late until the evening listening to the various musicians perform. If your goal is to get some undisturbed sleep, I'd recommend asking for a room that doesn't face the plaza. On Monday morning we were awoken by some unannounced bathroom renovations next door - it literally sounded like someone was trying to use a hammer and chisel to come into our bathroom. The front desk did ask maintenance to stop once we complained, which we appreciated. The bathroom was very small, the smallest I've seen in all my travels throughout the states and Europe. My wife stuggled to shave in the shower, as it's barely big enough to turn around in. Most of the hotel staff spoke English, but not the wait staff at the restaurant. The restaurant was pretty good, but there are better deals and experiences to be found just a short walk away. Overall a pretty good experience, the noise from the renovation left a bad inpression though, wish we would have known in advance.
Customer service better than anywhere I have ever been. Beautiful and clean room. Highly recommend it.
A beutiful hotel justo un the heart of the City.
The food at the restaurant was terrible, precooked eggs, cold chilaquiles, and did not even get offered more coffee. The worst of it is that they were not very busy. Terrible..
Nice small bar attached to the hotel. Music videos, mostly 70s on TV. They offered us a large bowl of 3 flavors of peanuts which went well with the bottle of zin we had. Reasonable prices.
I only went to the restaurant. Great place to have a nice afternoon in the middle of Guanajuato. Great service and good food.
The best hotel in guanajuato! Since 1862, this hotel is in the heart of downtown. The food is delicious and rooms are very beautiful.
This hotel I will have to admit has a pretty interesting history. But this hotel when you enter the room it is like you entered a motel. Let me say it again a motel. I stayed in a suite but it felt like a regular hotel room. Even though the suite has a good view of the hotel it was still looked like a really in taken cared of room. I now have to move new hotels. Worst hotel ever.