About
Location :
Added by Jopie, at 29 August 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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17 Reviews
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13 April 2018
Staff of warm and friendly and spoke Excellent English. A very enjoyable atmosphere!
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09 April 2018
My family of 3 visited here for my wife's fathers wedding. The staff at the hotel we're nice, but ANDRES that works in the cafeteria went WAY out of his way to explain things to us in English. He even went to each restaurant and grabbed menus for us and told us we can order from any menu and hell guarantee it'll all come at once. Exceptional employee, we were impressed.
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05 February 2018
This is a beautiful hotel located in the heart of Mexicali. The facility is in very good repair the staff is excellent. All the services are above par. There are several restaurants on site to choose from. Everything is safe and secure and I look forward to staying here again..
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10 January 2018
This hotel is one of the best hotels in Mexicali. I have stayed here several times. Rooms are clean, beds and pillows are comfortable and the grounds are well kept. They have at least three restaurants on site all top notch. I must add that the best attribute to the hotel is their personal, always attentive and ready to help. If there is one thing to keep in mind, if you want an area without noise stay away from rooms 701 thru 708. The bar is right outside so you will hear noise pertty much all day and the gym is directly below room 701. Other then that all good.
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04 January 2018
Staff very friendly! Most employees speak English. Beautiful rooms! The only issue is the a/c on one of the towers is share. Wish I could change/control individually. The 800 building doesn't share the A/C so.. I'll try to stay the next time. Besides this, very good hotel.
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03 November 2017
Absolute worst hotel experience we've ever had! This place was just simply a nightmare from start to finish! Our rooms were reserved since May and were assured everything would be good. Asked for a 2 bed room for 2 adults and 2 kids and was given a room with one bed and an individual sized mattress on the floor with nothing on it and disgustingly dirty! They switched us to another room but the door had to be slammed in order for it to close and the room had a very bad moldy smell. The floor was dirty and it was just terrible. Told them and these people simply don't care about anything but their money. They kept saying they didn't have anymore rooms available.
It was supposed to be a group rate for a wedding party and several guests were being over charged. They gave away several of the rooms that had already been reserved to other guests not caring that these reservations were made several months ahead of time. They kept giving everyone the run around from the receptionists to the general manager saying that they didn't know anything and that they had only been working there for a few weeks. No one resolved anything at this place. The bus boys were the only people that cared for us the entire time and kept apologizing for something that was not even their responsibility. Will never recommend this nightmare place to anyone!response / report this review -
05 October 2017
Beautiful place excellent service & great food selection all on site
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01 September 2017
I stayed at Lucerna for 2 nights and this hotel exceeded expectations. The gentleman at the fronk desk, Gilberto, was super friendly and extremly helpful in securing me a room at a decent rate (for the 2nd night after my flight was cancelled).
The gym and business center were both modern, comfortable, & clean. My favorite part of the stay was relaxing the bar area, with live music on Wednesday night. Breakfast buffet was tasty as well.
Highly reccommended!response / report this review -
29 August 2017
Everything was nice, very beautiful hotel, great service. Only reason I didn't rate it a 5 star hotel is because the shower was clogged up and the water wouldn't go down the drain, also the water would get out of the shower and it just made a huge mess in the restroom. Other than that everything else was nice.
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28 August 2017
Good costumer service but for that prices I was expecting something more
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28 July 2017
We love this hotel. Awesome service and they have an awesome restaurant!
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17 July 2017
The staff was incredibly friendly. We stayed overnight and enjoyed their international restaurant. The food was fresh and delicious. The service was top notch! I'll definitely consider staying there again!
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03 April 2017
The hotel is great. I loved staying there, nd i would do it again.. everything was nice, felt comfortable, nd worker are great.
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25 February 2017
Great hotel. Staff is great and the hotel has a great vibe. Has plenty of food options at the restaurants (3 total)
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07 February 2017
When we arrived the hotel was completely booked except for one suit! It was fairly priced and very nice and we would book that again. We always stay here the night before we cross the Mexico borer for our winter stay in San Felipe.
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14 December 2016
My favorite place to stay in Mexicali. Love the restaurant. Has kind of that old gangster vibe where the service is great and it's very dark and cozy. Have never had a bad meal or a bad stay in 20 years. Free breakfast is good as well. Parking is convenient and they've recently remodeled the tower so there are more entrances if you park in the back. Room overlooked pool and was very comfy and nice. I find the Lucerna far better than the City Express across the street or the Fiesta Inn.
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05 September 2016
The service is AMAZING. If you decide to stay here I recommend staying in one of their bungalows. We started out in a regular room but switched once we saw one of the bungalows. Its quite an upgrade and the room is newer with great decor. The piano bar is relaxing and the steakhouse restaurant is simply stunning. Anytime we come back to Mexicali we will be staying here from now on.
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