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Location :
Added by Jopie, at 12 January 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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15 Reviews
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03 May 2018
I was born here. I came here to use a lot of the services. But it is a little bit slow. IDK
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05 April 2018
price are cheap compare to Asia other hospitals. and friendly.
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10 March 2018
Worst doctors I’ve come across. Very little medical knowledge. I was diagnosed completely wrong. No proper tests was done. I went for a second opinion and the second doctor was amazed and surprised about my first diagnosis. Avoid this hospital and especially the dermatology department (Dr. Nurzha Mohamed) at all costs. Cheaper and safer to go to a pharmacy, get advise and treat yourself.
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31 January 2018
Need much better emegency room doctors
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24 November 2017
For a private hospital, their customer service is pretty slow. They definitely need to work on their queuing system.
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22 September 2017
I love how I can get my consultation done faster here than IGMH
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03 August 2017
The best in Maldives, however need to improve some inpatient services like room cleaning, also the receptionists need to be trained. Doctors and Nurses are best!
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20 June 2017
not going to say its perfect. the prices are really high. and the sometimes to get a service you must wait for sometimes more than hours and hours. in that sense its very poor.
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06 June 2017
This hospital is good but when I was sick I was waiting for 6 hours
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23 May 2017
fast service even though have to wait a bit in que and service is better than other hospitals
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30 March 2017
Compared to other private and state Hospitals and Health Care Facilities in Maldives, ADK Hospital is widely regarded to be much better and ADK has been continously investing on expansion. Good Infrastructure, Doctors, medical professionals, machinery, equipment and other modern facilities are available at ADK.
However, there are serious concerns among the public about the medical service quality offered by ADK and the general customer service at ADK. Many people are of the view that ADK has become more business oriented than service and thus many people believe that they do not get value for money and satisfaction for the higher prices paid for services. Main reason for this could be due to the poor customer service, resulting in customer disappointment and dissatisfaction.
I have personally experienced similar experiences at ADK and am of the view that ADK Management is simply not doing enough to improve the customer service quality. The wait for getting the initial Service Memo is too long. True they have recently introduced Qbee but still its a long wait!
Front counter staff is mainly new junior staff only and no senior staff is available even on request to make a complaint or to give a feedback. Yes, there is a Hospital Information Counter, but most of the time the seat is empty and no staff member is available at that counter even on request and only a staff is there to issue laboratory Reports.
Few days back i was at ADK with my Dad to review his Blood Report with the Doctor and had to wait for 3hrs in the hospital to do it. True we were in Doctor's queue, with other people who came for the consultation which generally takes quite long for each person.
I believe there can be a separate queue for reviewing Reports as it generally takes a few minutes to do that.
And to make matters worse on this particular day, when it was time to call our queue number, the staff member inside doctors rooms put the queue on hold and got the Doctor to see two other ADK staff members which took more than 20 minutes and with my patience running i had to knock the door and ask why our number is not called and Doctor is seeing other patients even if it is hospital staff members.
I seriously wanted to make an official complaint about this, and also to give my honest feedback, but no staff was available to hear it. Once again no staff at the Information Counter as well, and had to jump to general counter staff who were busy doing the service memo for other customers. I was told that there is nobody even at back office to hear my complaint, and was asked to leave my contact number, which i gave, but i know very well that they will not call and simply ignore it and thats actually how it happened and that call never came, adding to my disappointment.
If they even gave me a piece of paper to write the feedback or complaint i would have written it. This is also something facilities like this keep to get feedback from customers, but it was also not available and if they have also it's nowhere to be seen.
Thus, i believe ADK Hospital management has to seriously consider improvement of the general customer service. Make at least one or two senior staff members easily available and accessible to attend to these type of matters. Hospital Information counter is a very important point of contact to have a senior staff member who can provide info, help and assistance to customers and an empty chair at the counter cannot do that!
Yes, its lengthy and detailed, but its my honest review and feedback about ADK Hospital which i would have given direct to the concerned personnel at ADK, if i was given the chance when i requested for it, as my genuine concern is and was to improve the service quality and to make the health care experience at ADK satisfying for all.
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18 March 2017
Quality service and they are constantly upgrading their services.
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16 March 2017
Much better than other private hospitals
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14 March 2017
if you want quality medical services its the place from Male`.
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19 January 2017
Better than other private hospitals and clinics in Male' and also better than the government hospital in several aspects. On average the service is good, bit at times it is terrible.
The prices charge for services and goods are expensive, nothing surprising though being a private for-profit hospital.response / report this review
