Name: Sheraton Grand Macao Hotel, Cotai Central
Address: Estrada Do Istmo. S/N, Macau, MO
Telephone: +853 2880 2000

Sheraton Grand Macao Hotel, Cotai Central is a lodging, located at Estrada Do Istmo. S/N, Macau. They can be contacted via phone at +853 2880 2000, visit their website www.sheratonmacao.com for more detailed information.

Location :

Estrada Do Istmo. S/N, Macau

Contacts :

Added by Jopie, at 19 December 2016

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

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Kay.Tolentino Gaspar

08 June 2018

Nice and affordable hotel with a nice view. They have comfy beds and clean sheets. They have a new practice wherein the fridge inside the rooms can be filled up by calling room service and requesting whatever drinks, beverage you want to put in the fridge, all of which will be added to final bill upon check out. They also have vending machines along the hallway for the guests convenience.
Mithun Mukundan

04 June 2018

Excellent Service and a beautiful property.. Must stay if you are in Macau. The rooms on 34th floor are spacious and beautifully designed. The view is so beautiful at night when all the buildings are lit up.. The connected malls, connectivity to ferry and from there to airport is seamless. All in all perfect place to stay and would recommend Sheraton to anyone who is traveling to Macau.
Jamie Chiou

17 May 2018

Great first experience at the Sheraton. Communicated with the concierge prior to my visit for some taxi assistance and travel help. They were great and provided as much feedback as they could with the strange situation I was in.

The room itself was good and the buffets were decent. Albeit the normal buffet was a long walk from tower I was in.
Borislav Goranov

17 May 2018

Very nice staff. Nice rooms. Wonderful beds. And beautiful pool. The only downside was some screaming in 3:00AM that woke me up the last night. Otherwise i was delighted by my stay there!
Gabriel Ezekiel

12 April 2018

Biggest Sheraton (in terms of number of rooms) in the world. The hallway not smelling good though: carpet seems dated. Lighting in the hallway not great. However, club lounge still amazing. Suite looks very homely! Totally recommend club suites!
Masironline

26 March 2018

I book the hotel via casino homepage. However, after I input the date and number of guest, the homepage direct to SPG homepage. And I did not acknowledge the homepage had reset my input. Those action induced me booked the wrong date. I acknowledge those issue on the date of actual arrival. The hotel did not recognise there mistake, need me book again and charged me no show. Those price and experience was terrible. I would never stay again in Sheraton Grand Macao Hotel.
Fabian Ramos

23 March 2018

A great, reasonably priced hotel. The beds are comfy and the rooms are spacious. The bathroom is particularly nice with a shower and separate bath tub. Unfortunately, after asking for a double bed, we were provided with two singles (each single is almost the size of a double anyway). Apart from this, I had an excellent time at this hotel.
Albert K

19 March 2018

Solid hotel. Recognized platinum status and allowed us to use their beautiful lounge. The building is HUGE. Without platinum status, the wait to check-in can be very long.

Gym facilities was top notch, as seen in pictures. Definitely one of the nicest Sheratons.
Robert Deluria

20 February 2018

Great place stay in the middle of the strip. The Filipino staff were very helpful and accommodating. The buffet breakfast was also very good.
Mark Doctoroff

15 February 2018

The Sheraton Grand Hotel is easily accessible from the airport and well served by "public transport". It is quite large--- and has 4 restaurants and 3 swimming pools-- PLUS a great Spa!! One can also get an "Executive Room?suite" for a small additional cost--- but the benefits are "more than interesting"!! One can get free breakfast and lunch and the free evening "cocktails" also include a buffet supper!! The concierge service is very professional, knowledgeable and helpful. Sometimes other services are a bit "spotty" due to the hotels size and myriad serves offered. It is also good value since one can often get attractive " internet deals"
Jan Lombard

01 February 2018

Worst customer service ever experienced from a hotel. I arranged for an earlier checkout when I was checking in. I was told it will not be a problem and I will not be charged. I ended up being charged for the extra nights and the staff at checkout was so confused, they even said my Travel Agency will be paying for the booking, but they needed my Credit Card for the payment. Best to avoid this hotel and look at the other hotels in the area.
Nathaniel MONG

02 January 2018

Overlooking Parisian hotel, I was quite satisfied with my room. The room was also enormous compared with other hotels such as Parisian, Studio City and Boardway macau at which I have stayed earlier.

The price for room service was reasonable. We ordered a pizza and some snacks. The quality of which was fine, if not excellent.

Taking money and the quality of the hotel into consideration, I believe that Sheraton should come first, followed by the galaxy hotel

Studio city is the worst.
Andrew Ho

25 December 2017

Extremely bad impression upon arrival. I was looking after the kids while my wife was checking in, and one the staff asked us to wait somewhere else so that he "won't get fxxk'ed" by his boss and got fired. Yes he literally used the F-word, in front of the kids.

We would have gladly moved elsewhere if he used more subtle language, and we were not even disturbing/blocking other customers.

And like what others have posed, the hotel is overbooked and after waiting for an hour (and counting) we are only getting 1 out of the 3 rooms. I love Sheraton but this is really hurting my trust in this brand.
Keith Ng

05 December 2017

Asked for a twin double bed room and they delivered expected there to be a bit more security but direction to rooms weren't particularly well sign posted
Samuele Gottardo

04 November 2017

Nice hotel and nice room good city night life and service is really amazing
Peter Kam Fai Cheung

14 October 2017

The facilities of the hotel and the price are right. The last time I was here was March 2017 and had an unforgettable experience. While I was swimming in outdoor heated swimming pool, I discovered another swimmer swimming by with his socks and sports shoes on!
Yihua Zhou

09 October 2017

Nice place. Convenient all around. Great food, friendly staff.
David Morris

08 October 2017

Nice hotel, but it took an hour and a half to check in when I arrived, as well as long delays for lifts, overall probably wouldn't stay here again.
Brian Wong

15 August 2017

Waited 2 whole hrs just to check in. Had a hard time finding my way in the huge malls. Got lost in the maze of shops. Lighting was dim and there were unnecessary decorations. Also had to wait an hour to enter a lunch buffet with not much to choose from. Food quality was average.
The good thing was the wide wifi coverage. Was connected in every corner of the hotel/mall and also on every shuttle bus. Free shuttle bus service connecting different hotels and harbours in Macau was very convenient. Also liked the wide 1.4m beds and the large spacious bathroom.
Preston Lin

08 July 2017

Worst service ever.it's more of like self-service hotel. Short of staffs for sure. Everything takes forever including checkin at Spg gold/platinum desk. There are better ones around there to choose from for sure.
James Ng

17 June 2017

Room quite nice and prices fair. Location here is great
Sunny Bhamani

12 June 2017

rooms are great, spacious, nice big bathroom. great buffet selection, friendly staff, but took forever to get from point A to point B in the hotel because its huge since few hotels are connected. one downside is that even after we booked our room online, we had to wait in line to check-in for two hours! after a long journey from traveling 8 hours in flight n one hour of ferry time, we waited two hours just to check-in n relax. wish the staff understood English better.
Seth Neeley

22 May 2017

The room was nice with great amenities. The pool area had a good view and many smaller pools. The problem with my stay was the service. I was only at the hotel for one night, so 20 hours from check in to check out, and we spent over an hour of that time waiting in lines to check in, check out, and to remove an illegitimate charge on the account. FYI, they add an $8 UNICEF donation which you have to ask to remove if you do not want it. They need more staff and better equipped staff.
Sia Sia

01 April 2017

Great room. Clean and posh. Fantastic services. Had breakfast at the club floor. Lovely services and staff are extremely polite. Wanted to thank Ms Myn Lam who help make our family stay a very pleasant one in Sheraton.
Eric Cheng

26 March 2017

worst hotel ever. very bad service, keys don't work, room service took hours, poor wifi connection. was trying to catch a flight they told me running because it may leave a mark on their floor
Coanks Love

20 March 2017

Very nice hotel, nice room, nice room view, friendly front desk staff (SPG Counter), connected to the Venetian / Holiday Inn / City of Dreams by walking distance.
Cliff Flo

02 March 2017

Convenient place to stay. Shuttle buses are always available during day and night time. The Venetian and Parisian is just across the street. Or you can just walk downstairs and find many shops on 1st to 3rd floor. I personally love the Taipa Old Village, which is walkable distance from the hotel, going through The Venetian's side walkway - with a cool outdoor travelator. You'll save around 35 HKD taxi fare too.
Nicola [email protected]

26 December 2016

We stayed fir a second visit over the Christmas holiday. The service was great, the rooms are spacious and we stayed in an executive room with use of the free buffet breakfast and snacks in the lounge between 5.30 and 7.30 each night. Christmas day we had turkey and all the trimmings in the lounge which was a welcome treat. Special thanks to Eduardo C and Marilou Meren who worked tirelessly over the weekend and we're cheerful and attentive and made our Christmas break special.
Highly recommend this hotel and will be back for a third visit soon .
Nicola Barrett