Lovely place with friendly staff!
We’ve stayed at this hotel many many times over and we’ve always been greeted warmly, with a delicious fresh juice of course! 😄
Rooms & bathrooms are clean and modestly furnished, with all your needs in mind.
Meals here have always been delicious and there is always a verity to choose from.
WiFi doesn’t seem to work but wasn’t an issue for me.
Beautifully maintained garden with a verity of bird life, always fascinated me.
All in all, it’s a wonderful place to stay if you’re visiting Kandy.
We had a memorable stay there. I can honestly say it feels like we were staying at home. Food, Accommodation, The service were up to the mark specially their Sri Lankan food is mouth watering. I would highly recommend Cinnamon Citadel as 4 star hotel in Kandy.
Overall execellent although booked as part of a tour so difficult for me to comment on value for money. Very warm welcome by all the staff. Superb position for visiting the area. In the hotel grounds there is a small organic farm which is well worth a visit if nothing else but to see the butterflies. Monkeys and birds in the grounds are a real added bonus. We really enjoyed our stay
The Hotel is on the beach. Breakfast was fantastic so was supper. From reception to the room the transit was good. The rooms cleaned early so that people can relax. You can see fish been haul from the sea. There is bird island and watching the dolphins
Fabulous Stay - Highly Recommended!
This is a beautiful property and offered us a comfortable stay. The room size is significant, and the rooms with river facing view provide a breathtaking view.
The pool is very well maintained. The bar lounge near pool not only offers excellent food but has a great ambiance too.
The buffet breakfast is quite lavish and offers a wide variety of cuisines. The staff is warm and welcoming. The garden area near the river is well maintained and has hammocks if you want to spend quiet time with yourself.
This hotel is great! The rooms are nice looking and clean. The restaurant looks very modern and has good food. The views of the river is amazing and you’ll forget your close to a city! This hotel is 15mins away from the city centre.
Fantastic hotel and surroundings but we have just been served cooked chicken with the tongs that were taken from the pot of raw chicken! Other than Salmonella I wonder what other cross contamination there could be? I spoke to the the Executive Sous Chef and was told his team needed more training and was offered a coffee!
Really cool place. Especially liked musical band that played in the evening. Not every but some. Very beautiful view. Staff is really good. The food is also nice and good and a lot of choice. Some really cool tours can be organised by the hotel. Best one is river trip
One of best & lovely hotel in Kandy . The service , Foods , accommodation & location were excellent. The hotel staff were very helpful & service was in a satisfactory level.We visited on end October & stayed 02 nights & had a wonderful vacation.Cheers!!!
Hotel situated closer to the town. Staff very efficient and helpful. The buffet menu variety was thoughtful and delicious.
Especially enjoyed the various vegetable based shooters and smoothies. Also loved the baked yoghurt.
The hotel is a little older but had been maintained well. Rooms were cosy and bathrooms spacious.
This is ok kind of hotel that some sites claim as 5 star and some as 4 star.
The access to the hotel is poor. The rooms are far off from the reception area. The rooms smell bad as if they have been kept close for a long time. The AC remote was not working. our room had a river view and it was ok. Service wise it is OK. Limited options for food. View from poolside and the restaurant is nice. Overall and OK experience but I would prefer another hotel at the same cost next time.
The best hotel I ever visited. Excellent service all round. Food also amazing.
The Hotel is good with very good staff and lovely food BUT we have observed that the are very partial to guests by giving different treatment to us compared to other guests like not offering good facing rooms nor giving welcome drinks, towels and even fruit baskets in room which was there for others. So if you take this hotel make sure you demand your rights.
Nice Hotel in Kandy!!
People can enjoy the day here!! The pool and also the small park like thing near the river side is amazing :-)
Excellent hotel when in Kandy! The breakfast offered various choices both international and local delicacies. My room was so spacious with packful of amenities and towels. The lake facing the hotel was spectacular with wild swans playing in the morning hours.
Stayed 1 night in a superior room and it needs a bit of refurbishment. Checking in, me and my wife were given a 2 twins and the family we were with also was given twin beds. However when requested they quickly changed the rooms to have a king size bed. Dinner at the restaurant was an experience as the staff were quite confused giving the same table to different parties. Food is not the best. It's right next to the Madawela river and there is a bit of wildlife you can see if you are into that.
We booked a superior double room and got a tiny room with a twin bed (see photo), downstairs and in front of a huge tree so without any view. So really not worth the price of the room for a honeymoon.. Also there are fruit flies all over the place, most annoying while eating.
It has nice view on the river and trees.
It has good pool, with cafe and restaurant in front.
Nice rooms, good service, clean, friendly staff.
*only I didn't like that it's noisy, the sounds and voices from the aisle entering the room!
We were the first batch of guests when it first opened last Century. And back then it was the best Kandy could offer. Loved the design and views. Good service and nice rooms. Maybe it's time for a face lift now.
Spacious rooms, decent buffet breakfast and dinner. Some of the rooms are a bit far away from reception but the bell boys are there to help. Some people on here are complaining about seeing the odd insectWell, we are in a hot country surrounded by forest.
Flies everywhere. Ordered a burger to eat by the poolside but couldn't eat properly because of the flies. Really noisy from 6 am - staff and guests speaking loudly along the corridors, doors slamming. Buffet fairly decent for vegans. Had a pasta station and they changed the pan for me on request. Ishani (I think that's how you spell it) in the restaurant gave great customer service. Rooms felt a bit dingy and dated.