Its so nice and its mostly African. Got Africans terms and meals. Silent and convenient to stay. And nice views
Attended for a conference. Good food. However, when everyone is coming or leaving the conference be prepared to wait and be patient. The space is so small at the entrance; hence, expected traffic and delay.
Warm welcome by staff. Amazing rooms with nice Kenyan figurines on your bed to welcome you. Just opposite the Nairobi Cultural centre. I loved the steak dinner at Tatu restaurant, the breakfast and lunch at the continental restaurant was nice. I also loved the variety of Tea available to guest.
What I didn’t like were the mosquitoes at the red brick bar and the Tatu restaurant. Please fumigate the hotel regularly do guests don’t leave with malaria after their stay. It was annoying, having dinner and clapping to the mosquitoes.
Stayed at this hotel during my visit, one of the most beloved landmarks in the city. Has been on ‘bucket list’ and was worthy the safari. It's located just minutes away from Nairobi’s best attractions, including the city center. It was in the Academy Award winning film ‘Out of Africa’ and Sheldrick’s Elephant Sanctuary. The rooms we stayed in were clean, the staff were friendly and accommodating to our requests. Breakfast 🍳 fresh produce and fit for a king 👑. 😋
Lovely environment and a great city view and proximity. Quite a historic hotel that has housed famous writers and prominent world figures. Its quite expensive but the service delivered is top class. Elegance and professionalism is maintained by the staff, in food serving with delicious cuisines.Has an excellently stalked boutique. The downside though is that they charge for the WIFI either hourly or daily.
Arrived late in Nairobi and stayed here for the night. Excellent service upon arrival and the chef made a nice meal for two hungry travellers. The room was nice and waking up and walking into their wonderful garden made us realise that our vacation had started. Highly recommend the place. Uh and the have a spa!
Excellent customer service, food was delicious. The deco was beautiful. I would recommend this place with 100% guarantee
Great hotel. Enjoyed my time there. Awesome.
My to go to place for my favorite Wine, health club is the bomb and just the best place to belong live Fairmont!!!
This is one of the best hotels i have been in Kenya so far. The ambience, the views, the meals, the services. I love it!
Have a wonderful fine dining experience at Tatu Restaurant, Fairmont, The Norfolk Hotel. Must commend the chef for the lovely meals and the outstanding server who really explained the meals and the inspiration for them.
Apart from being the best 5 star hotel it has the the best Restaurant in Kenya the award winning Tatu Restaurant
The history, architecture, staff, food and amenitiescan't say enough good things about this hotel. It is a great peaceful oasis in the bustling city of Nairobi. We loved our stay here!
Wonderful, polite and creative staff. I felt pampered and loved. The food was awesome! Keep up the spirit
Amazing ambience and staff. I'd give this place more stars if I could. Food is amazing especially the steak at tatu.
A wonderful place to be. The staffs are very friendly and the environment is nice and quite. Also just a walking distance to the city.
Internet was subpar for a city hotel. Food at tatu was great. The breakfast was not very interesting. The water bottles given are tiny (250ml) And were not replaced after first night. Called the front desk for water and was told someone would be right up. No one came. Stole water of a maid cart. Security was very good.
One of my favourite hotels in Nairobi. Manicured gardens with antiquities all around you, good variety of food. Rooms are spacious and the hotel has all the amenities required; gym, pool, sauna, steam room, conference facilities to name a few.
Comfortable business hotel but after a week, the cracks start to show. 5 stars because the hotel staff were extremely friendly and accommodating when exceptional circumstances arose. And also because of the heated pool. In general, I would certainly recommend this hotel. Take meals outside the hotel though, Nairobi has a lot to offer
Excellent service good room and nice food
The hotel is family friendly located within CBD next to University of Nairobi, it's a nice place to be when spending a weekend with your family!
The place keeps the legacy style of african hotel. with a modern infrastructure.
Mix of old and new
Great
We just returned from our first trip to Kenya and The Norfolk exceeded all of our expectations. The staff was absolutely superb, helping us before we arrived and during our stay with such a friendly and professional disposition. We would like to specifically call out the amazing Aisha Ibrahim, our concierge, who was incredibly helpful. We stayed in two different rooms on either end of our safari and both were exceptionally detailed, comfortable and clean with beautiful views of the gardens. The spa was delightful as well with well trained massage therapists. We can't recommend this hotel highly enough. The Norfolk was like a beautiful oasis in the center of a major city.