Rooms are small.. breakfast could be better
I spent 3 nights there and found it just OK. The room was spacious but despite closing all windows it was still quite noisy from the traffic outside. The best part was your own private fridge full of drinks. The bathroom was disappointing paint peeling off and soap stand not very clean. Breakfast was below average. Putting cheese with ham meant those who don't eat ham had no choice.
Staff was helpful and polite despite my limited Italian.
The breakfast was very boring, the only eggs you could eat were the hard boiled ones( well over cooked and green inside!!)
They refused to serve fried or scrambled eggs
The waiter was very polite as I asked him once for an espresso and cappuccino and then he brought them to me every day without any asking to my table when I was having my breakfast 👍☕️
There was no toothpaste in the bathroom and when we asked for one they said we don't supply it
The receptionist Saddam should be the only one to get 5 starts in this hotel for his helpful and professional attitude to the customers
Overall max 3 stars , also the hotel surrounding is awful( huge traffic, horns are on 24h, bad smell from the bins nearby and plenty of dog dropping on the walkways)
Good size room, with comfortable bed and nice simple furniture. Bathroom a little snug but good hot water and shower pressure. Helpful staff when needed assistance with air-conditioning and a few other things. A good spread at breakfast: very important when heading out to explore the ever-busy streets of Naples! Roof terrace has pleasant view to Botanical Gardens with palms and parakeets. Road outside is quite loud with traffic, as all streets in centre of the city are.. Earplugs recommended for light sleepers! However the location is so good for walking to the old town, cathedral, and many museums and churches, as well as being a short transfer to and from the airport. Many nearby pizzerias, restaurants and cafes for traditional food and pastries, as well as a small Carrefour supermarket for any necessites. It also sells a small range of plant-based milks and things like rice cakes, and there is a small vegan cafe about 20mins away, should that be of interest. I believe most pizzerias will make a pizza without cheese when requested also. The hotel has a pleasantly traditional feel without being dated. Overall a recommended experience.
A very pleasant hotel, not that it responds to its four stars, but still charming. OT has fantastic roof terrace overlooking the botanical garden and the boulevard. And very nice sugar croissants for breakfast, as well as fantastic bread and mortadella. Negatives they don't let outside visitors to the roof terrace, so one can't show it to one's friends ..
Some rooms are renewed, but even so the windows are not stopping the noise from the street. Our room was not cleaned, na laundry were not changed.
No free parking available, but one paid is very close.
Good breakfast.
Terrible customer service. Found items hidden behind the curtains after cleaning came into the room. Left souvenirs and my purse and when I called the hotel, they only admitted they found my purse after I asked about it. They will not ship my items to me even after sending them my credit card numbers as requested and they will not respond to my emails. Very untrustworthy staff and poor service.
Amazing hotel! I enjoyed my whole stay. Good breakfast, nice staff and good dinner. The Wi-Fi connection was little unstable, but fast. Overall a very good hotel.
Hotel is in a great location! I was very comfortable in my room as well. Disappointed that I didn't get to see the garden across the street but I've heard great things about it. It's walking distance from The Madre, a contemporary arts museum which I loved.
Lovely friendly staff. Great location in Historical centre. I will be back to Napoli and will definitely stay there again. Loved it!