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Added by Jopie, at 11 November 2016
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26 Reviews
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03 November 2019
Definitely recommend this hotel. Mid to high range close to the beach side. Gym. Breakfast,which is unfortunately not the best in TLV. Elevator. Friendly staff. Security 24/7. Nice clean rooms.
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17 October 2019
The hotel staff are amazing and accommodating. Yes the rooms are small but the quality of the stay makes up for it. I would definately stay again.
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05 October 2019
Amazing experience!
At the heart of Tel Aviv, the hotel is very conveniently located. It is also very clean, modern, and the staff is spectacular!
The lounge offers a great working space with lots of sunlight as well as a living wall and inspirational quotes all over. Definitely very hip!
My favourite part was that they always have snacks available and occasionally have amazing refreshments.
Additionally you can ask the front desk for beach towels to bask in the sun.response / report this review -
27 September 2019
Well situated and cozy hotel. Extremely friendly staff both at the hotel and nearby breakfast cafe. Best regards to Andrey if he is still around. Our morning chats as he was helping with excellent coffee were really enjoyable. If again in Tel Aviv it will be my first choice to stay there. Also good price and quality wise.
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25 June 2019
Renovated hotel,rooms are relatively small, yet perfect for a few nights. Staff are quite helpful and the amenities and facilities are nice. The only p pint about the breakfast is that the restaurant is in the same building but outside the hotel. Yet, all the standard choices for an Israeli breakfast are available. In all a decent relationship price quality.
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30 March 2018
Smelly bathroom, torn blanket case, TV not working, breakfast is so-so
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06 March 2018
Rooms have everything what you need - bathroom, good cosmetics, comfortable beds, fridge, TV, kettle etc.
Lobby and reception is clear and charmful and the Staff is very helpful and sympathic.
Tasteful breakfast and points for choice of teas:)
Positive vibes and recommended place for accomodation in Tel Aviv:)response / report this review -
08 January 2018
I spend NYE in Tel Aviv and I booked a Privilege Room at the Mercure Tel Aviv.
The taxi dropped me in front of the hotel and indicated it to me: it should be here. There are no logo, sign or anything indicating that the building in front of me is indeed the Mercure Hotel. I enter and see a messy lobby and building workers. I found the weird reception desk (unlike any other hotel I have seen, the reception is a desk, with the staff seated) and checkin begin. I notice that there are no Accor neither Mercure signage, branding or anything. Either this is a bad sign or I am at the wrong place.
Check In
I am at the right hotel. I am not greeted, nor welcomed, nor invited to seat down on one of the chair facing the desk. Instead my passport is asked and I am checked in to my Privilege room. No upgrade as the hotel is sold out (which was truly the case). I am given a drink voucher for a drink at the pantry (there are no bar).
The staff member is clearly annoyed I am here, so I just ask the very basic questions and go on my way. She confirmed the hotel is under renovation but this is nearly the end and soon finished. Great I am looking forward to see a renovated room.
Room
Wait, this is a renovated hotel ? Well I would not want to see before renovations then. The room is tiny (fair enough but it is really tinier than an Ibis in Hong Kong), the bathroom even more minuscule and outdated.
Heck there are holes in the wall.
There is is some Granola (part of the room, not a welcome gift - I had none by the way) and the mini bar contain one bottle of water, one tonic, a coke and an orange juice, as per the amenities of a Privilege room, This will be refilled once during my 5 nights stay.
Slippers and bathrobe are missing, but this is corrected quickly after I ask for them.
Photocopy of Dutch newspaper are provided every morning. Why Dutch ? Well in my current residence is in Germany. Thus Accor IT believes I hold a German passport, despite my profile being correctly set to French passport holder. So every time the prepopulated passport field is set to German when finalising a booking. Sometimes I might forget to correct, this was likely the case. Then German or Dutch, potato potayto. This will be corrected the third morning.
Upon inspection, the bathroom walls are dirty and there are nails protruding out.
Service
The staff always seem unhappy to be here. No staff member ever told me good morning during the breakfast for example, or even actually talked to me, or to the other guests as far as I could see.
The commons like the gym was dirty, and not cleaned (there was no refill of the paper towels put on the water fountain). The gym itself was cramped and the equipment badly maintained.
Location
Location is good, 5 minutes from the beach, 2 km from Jaffa, easy access to Allenby street.
Overall
An extremely disappointing property, which is not at the level to be a Mercure or a four star property. Honestly I had see worst one star places.
I received he usual feedback survey plus a SMS containing a link to another feedback survey, from an Israelian company. I was quickly contacted by the Guests Relations manager who asked for examples of my low ratings. I provided them and to this date I received no further communications.
The points for the stay are not awarded. The checkin in Places for this stay is not approved.response / report this review -
20 December 2017
A bit worn and outdated, even with some cosmetic upgrades. Restaurant was very average, and the breakfast buffet was lacking. Not the friendliest or most helpful staff, when I was not able to locate my hotel partner membership card in order to get stay credit, they refused to look it up in their system. Not very good customer service in my opinion.
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15 December 2017
This hotel is basic and was in the midst of a very noisy renovation. The front desk staff (and I spoke with 3 different people ) didn’t want to be there and didn’t want me there. Don’t like Australians? I’m not sure. I was happy to leave.
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18 November 2017
Friendly and helpful staff. Five to Ten minutes walk from beach. Cleanliness of room is great.
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13 November 2017
The service was good and very close to the beach. Well worth the money and location.
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17 October 2017
I don't recommend. I sleep in hotels over 100 nights a year. Mostly in Accor hotels. Mercure Tel Aviv does not even meet the basic standards of Accor and Mercure brand. No restaurant - only breakfast. Spa zone under renovation - no information about it during booking. Long queues to reception. Accor loyalty program allows late check-out but you have to request it during check-in. I received confirmation on the reception desk. Unfortunately the day before check out they gave me information that there is no such possibility. They had free rooms so it is just their malice. This is not the Accor standard. Please find different place to stay.
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16 October 2017
Wonderful service and perfect location
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13 October 2017
Very friendly staff, but sometimes understaffed..
There could be more variety for food at the breakfast menu.
Overall a good, comfortable and clean place with great location and friendly price.response / report this review -
08 October 2017
Easy and simple place. Everything you need very close to the beach. Great service : free beach towels, cofee, water and jus.
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11 July 2017
Very stylish hotel with cool decor and spacious rooms. Staff was friendly and helpful. Breakfast was fresh and delicious with lots of options. Room was clean and had a gorgeous rainfall shower. Not right on the beach, but very close.
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02 July 2017
Good location, courteous staff, clean but a bit battered rooms
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06 June 2017
Good hotel with nice and comfortable rooms. Good breakfast. Good location, very close to the sea
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16 May 2017
No bar and no restaurant. Showerheads defective. Toilet seat defective. Noise from street. Checkout very slow. Double bed are single beds put together. Some staff very helpful. Other staff member totally ignorant. Breakfast doesn't open in announced time.
I am now back at the same hotel.this time better but sorry no more stars before I see improvements.response / report this review -
24 April 2017
This is a great hotel. I have been walking around it many times until I stayed because everything else was fully booked. Wonderful kosher for Pesach breakfast. I was totally amazed to see this. Nice view from the roof (gym).
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18 February 2017
Great Service - High Standard hotel - Loved staying - thanks Maya
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13 January 2017
Quite OK hotel, very nice staff. Rooms are quite small but clean and renovated. Personally I don't like breakfast at all, almost nothing for me.
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12 December 2016
Service is good
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02 December 2016
Nice hotel. Good breakfast. The room is nice and clean. Great location.
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18 November 2016
In mind that the hotel standards at Israel are not so high at all, this hotel is pretty ok. Try to get a privilage room - they are ok for that money. Nice team that really helps
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