Nice hotel. Close to the office. The pool is a bit small, but charming nonetheless.
Good hotel to explore Surabaya. The location near everywhere in downtown. The services and food is realy good.
Four star hotel with nice facilities as swimming poolspamassagegymfree valet.free shuttel seevice to Tunjungan Plasa.. and good location at city center of surabaya..
Best place to chill out in Surabaya.. small but clean room, pools for kids are available, and relatively cheap for a 🌟🌟🌟🌟 hotel..
This Hotel room is comfy, the room service is good, the breakfast is delicious.
I went here in February 2018, i checked in at night due to delayed flight.
When i did the check in, the reception is NOT FRIENDLY AND GRUMPY!
I don’t remember his name but he is really not a good reception.
Definitely on March i will stay at this hotel again, maybe i can remember his name!
I like this Hotel, because it is clean, cozy but please the staff is not FRIENDLY!
Worst experienceno Fitness room available cos the machines are out of order since 10 days according to the staff of the hotel.
I ve resrrved this hotel especially for Fitnessbut they LIED.fradulent postinfs in their site
Never ever will j recommend this hotel to none.
I 'll post this fradulent pub.on NET.
BITTER AND WORST EXPERIENCE
It's Really a Clean, Classy, Value and Hygienic Place to stay. Don't forget to book with Breakfast. Variety of options they had for Breakfast Buffet. Services are outstanding.
car park here is terrible. the access road to car park very narrow and my car have to go back and forth when turn into the parking lot. not recommend to bring your own car here and park in the hotel parking lot
Hotel baru tapi bagus banget.. pelayanan top, makanan apa lagi.. ramah2 juga.. dan lokasi strategis.. 15 menit aja jalan kaki dari hotel ke TP
Good place to stay during your visit in Surabaya. Friendly staffs. Their Avallone restaurant serve numerous of delicious menus. Good WiFi signals. A 21-storey building, designated rooms hotel are from 7th floor to 21th. On the Jade rooms, you can find small refrigerator, safe box, and a hairdryer.
Its located in the middle of surabaya so its near to a lot of places like Tunjungan Plaza. The room design is unique and the prize is affordable.
Good location, clean room, friendly and helpfull staff but the breakfast menus and taste need improvment
Great location but rooms are like budget hotel's room
Rooms quite ok, they replenish and clean every day. Minibar at the room was free. But hallways need to be lightened and cleaned. Meeting room service and attendant was unsatisfactory.
Located in the CBD of Surabaya, short distance to the biggest mall, Tunjungan Plaza. Overall good service and place.
The rooms just need a bit more lighting and a bit more information about location of each facility :)
the place is ordinary but the food is very delicious
Been to this place when my friend birthday, they serve all you can eat. Delicious food n cozy place
Service and room is good
In hearts of Surabaya. Accessible. Tidy, clean and quiet room.
Spa was horrible, it was inside a public toilet, with a door when open it is a bed where they do spa.
Gym equipment was in extreme poor condition, dumb bells are not properly taken care of, cables for machines are snapped and not replaced.
Level 3 restaurant atmosphere was pretty horrible, playing songs of religion which is on replay. Food wasn't kept warm and mostly are pretty hard to chew especially for older people.
Apart from that everything's just okay
My fiance loved the zukini breakfast. Good location and service!
Nice taste of arts in here. Good conference rooms. Love this place.
First time I have activities at this hotel. I don't like it for the first step. The parking lots not really easy to take. The basement so smell and looks like they don't care about this. The food not good at all and too noise at night when I have dinner at restaurant. When we want to go to the meeting room we ask the room boy through receptionist until 3 times and we have it. So its no good for me.
Everything perfect - nice staff nice rooms good buffet good location
I freakin love the breakfasts here.the gym is not great though.
Smallish hotel but cozy and comfortable. Rooms are a bit smaller compared to "standard" hotel rooms.
There's a buffet restaurant on 3rd floor.
Breakfast, lunch, and dinner reservation is very recommended in this hotel.. they serve chinese and indonesian buffet with nice taste, very good price and good service
Valet service is available for free, so give nice tips for the valet driver..
Bad:
- Complication about Payment (must IDR) , no fix info at the first check in. Be a problem at almost check out time. (I am really mad coz of the warning were not delivered to me well)
- Housekeeping didn't do their job properly, no arrangement for guest's stuff in long stay term.
- Some staffs were less smile.
- Not complete brochures in my room, i have to call food outside of hotel coz of disappointed about food.
- Not good order taker to pick up my laundry, although sign is needed but hotel can call me whenever they need. Fast laundry outside, than give my laundry back.
- Night shift old Male front officer didn't give a greeting and give a mad face to me (just in 1 night of 11 days)
Good:
- Fast phone operator.
- Clean room.
- Good safety system.
- Swiming pool and Gym is fair.
- The best part of this hotel is i love the dishes and beverages. 4 stars for FnB service and product (Too bad i was disappointed in the first week about foodlist brochure,i should use hotel's service at very first if i knew)
- Some staffs smile full.
So sorry,
I won't go back here again.
Good placd to stay for low budget, breakfast is okay Rooms is average not too small not big
Decent hotel, air conditioning works well, breakfast is okay, rooms pretty cramped
My window was leaking from the rain lol
Nice clean place. .value for money
Strategic location. Unfortunately no parking space was available that time. All spaces are for valet service only. My driver had to park the car a bit far from the hotel.
Kamar jorok terutama sprei
I like it enough until the reception on duty was being rude to my mother. That's all the story.
Romantic place
cozy place
Good place for meeting with group
Housekeeping staff ramah, makanannya sip dan beragam, parkir mobil sempit
Tempatnya nyaman, makanannya enak, sayang kolam renangnya cuma seuprit.
ILove It