About
Location :
Added by Jopie, at 09 October 2016
Opening Hours
- Monday 8:00 AM – 11:00 PM
- Tuesday 8:00 AM – 11:00 PM
- Wednesday 8:00 AM – 11:00 PM
- Thursday 8:00 AM – 11:00 PM
- Friday 8:00 AM – 11:00 PM
- Saturday 8:00 AM – 11:00 PM
- Sunday 8:00 AM – 11:00 PM
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8 Reviews
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06 October 2017
First off - I don't usually write Google reviews but I thought I will this time seeing all the bad rep here. And no, this is not sponsored ;) I usually use Budget wherever I go (had mostly good experiences before) and I did this time. But shortly before the trip I stumbled upon below horrific reviews and got really close to cancelling my booking and changing to another company but in the end decided to keep it and see what happens. My wife and I prepared for the worst (got extra excess insurance with AIG just in case) but we went to the desk with a smile and couldn't ask for a better service. Nobody tried to force on us any extra insurance (they offered of course) or threatened. Both staff - at the desk and person handing us the car - were very polite and pleasant. But of course it was the return of the car that made me worried the most. I prepared by recording the video of the car making sure that they don't come up with phantom damages etc. The staff checked the car, fuel level, compared scratches with the existing sheet and no problems were found. two days later my credit card shows exactly the charge we booked for (actually a few euros cheaper). We paid only €66 for a week and even got a free upgrade. Car did come up with "change oil" warning which was scary. It was near the end of the trip though so not a problem. In the end all good. Not sure if we got lucky then or the management changed staff? Oh, and Croatia is freaking amazing! :)
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14 September 2017
Bed experience! At the moment they picked of the car the staff didn't give us clear imformation and at the end of the journey they wanted to frighten, calling giant the little scratch we made on the car. Even if had just pay the Casco insurance, they called us to pay an expensive fine and we refused
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14 September 2017
The worse experience ever! I do not suggest this agency but also Avis in general and I want explain why.
We rant a car in Dubrovnik (Pick in Dubrovink+green pass+ leave in Zadar 340€) and make a full insurance (+300€). There they said that in case of car accident or theft we need to call the Police.
When we were in a parking some one scratch the car. In Avis the operator asked others 300€ for the scratch after I paid the full insurance because I didn't call the police when I noted the scratch. The scratch was nothing, just some paint of the other car in my car. But the operator said that she was working there and she can understand the gravity of the damage. But I can, so I can I define it? Only experts of the car scratches can rent cars and understand if we need to call police for that scratch or not?
The damage was nothing. But who am I to said that? no one as the operator in Avis, because there is not example of the seriousness of damages in the website or in the office there to define a serious or soft damage, so my word against the words of the operator. So I call the Police in front of their faces.
The Police could't be able to speak any English. So I given the smartphone to the operator. The police said that the they can not come there because the damage was nothing and they could not be sure that the scratch was made there. So they said that they can not come for a scratch.
After this we call the Avis Italia. The operator could understand our problems but do nothing because any agency can have different rules. This is no sense because for transparency.
After 2 hours of discussions finally she call the boss and they let as come back in Italy.
We were close to lost the flight. I think this was a strategy to make you pay because even though you will lose the airplane. I did't like this experience and destroyed my holiday.response / report this review -
24 May 2017
DO NOT RENT A CAR WITH AVIS BUDGET, They are scammers, I took a car with a lot of damages all around the car, when I return the car they charged me 120 pounds because they found two dots on the rear bumper that was already damaged, but this two dots was not in the paper.
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14 May 2017
BE CAREFUL TO PHANTOM DAMAGES AND FUEL LEVEL WHEN YOU RETURN!!
We were luckier than previous comments as we didn't have to pay thousands of euros BUT, THEY ARE PROFESSIONNAL SCAMMERS ANYWAY.
They didn't want to do the checking of the car when we arrived as it was night. So we "trusted" them and they told us we had to call them on the morrow if there was something wrong on the car which was not written down on the "damages paper".
Eventually, there was nothing wrong (which was visible).
Moreover they forgot to check the oil level and I had to buy some (which was not refunded at the end).
When we returned it the seller managed to make the fuel level lower, then he wanted us to pay for it (50€)
He also found a phantom damage which was barely visible and wanted us to pay almost 200€
Then, he reminded us how important it is to suscribe extra insurances. Then I told him I already had extra insurances included to my credit card.
That's when he told us "Gimme 10€ and that's it". We did it. End of the scam.
He also gave us a discount on the next rent because of the oil problem, but the paper he gave us was outdated
[Seller's description: Tall, long curly hair, ugly teeth, white shirt, white Nike Air ==> SCAMMER]response / report this review -
22 March 2017
These people are scammers.
Do not rent a car from Avis. You will get a massive bill that you damaged the car even though nothing is wrong. So pathetic!!!
I got a $2k bill for some phantom damages that were made up that were already there.
The Split airport location is even worse. Judging from these reviews. This place is just as bad.
Buyer bewareresponse / report this review -
18 October 2016
Samma sak hände mig också.tog dubbelt så mycket pengar från mitt konto än vad som stod i kontraktet.
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16 October 2016
WARNING! SCAM! DO NOT RENT FROM AVIS ZADAR AIRPORT! They bluffed us and stole a couple of tousands kunas from our account. They refuse talking to us and are hanging up. Don´t go here!
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