Very surprised of the service and care level of this hotel. I traveled all over the world and this was one of the worst. Emailed them initially 3 times about doing an event in the hotel, no one replied. We traveled from Canada to see different places to do the event in Antigua. We talked to this hotel and went through the details and we were to spend over $10,000 US for the event which we agreed on. After almost a week of no calling us back and only one day before we leave back to Canada the front desk person informs us that they can’t do the event for us anymore. When asked for the reason, we did not get one. The person in charge never called us back. Avoid this place, the service is worse than a one star motel. Just full of lies and low class.
I can't afford to stay here. But I come for a meal or a coffee. Most beautiful patio in the whole of Antigua. That's quite a statement
It's a beautiful hotel you feel like you were at the colonial age
Best place for fancy cocktails
This review is for the restaurant. For being a 5* hotel with an exquisite garden and staff, the meal taste was just ok. The coffee was served only like warm and got cold after 5 minutes.
Una experiencia inolvidable, las instalaciones son mágicas, la atención muy buenaexperiencia digna de ser repetida.
Gourgeus place a candy eye.
Excelente acogedor
Muy buena atenciĂłn
Not very good
Room Doña Paula had "Chinche" Bugs inside pillows and after reporting they couldn't care less, did not even apologize.
Pésima!!
Habitación Doña Paula con Chinches dentro de las almohadas y al reportar les vino valiendo nadani siquiera una disculpano les vuelvo a llevar gente.
Es un lugar mágico viviendo en el tiempo de la realeza de DOÑA LEONOR atención de primera y un ambiente de familia muy. Bueno
Hace algunos meses es muy bonito quedé enamorada
Cheat day! Delicioso pan
Beautiful historic building. Well equipped with lovely bar/restaurant and quadrangle to eat drink and relax in.
Luxurious and historical Hotel, I love it!