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Added by Jopie, at 06 September 2015
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11 Reviews
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16 April 2018
Beautiful-Clean-Quiet - would stay there again.
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21 March 2018
Separate rooms in a garden setting. Very comfortable and very friendly service. The restaurant has eccellent breakfasts at a very reasonable price. This picture is looking out from our porch.
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23 February 2018
Very nice great service
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21 December 2017
Lovely garden n comfortable room
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10 November 2017
love it, relaxing, friendly staff and good price.
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16 April 2017
Very quiet place, you will surely get a good sleep in here.
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24 February 2017
Clean, spacious, affordable, central and friendly staff.
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16 February 2017
Horrible service, the owner is rude and disrespectful!
The hotel itself looks nice, but the experience was horrible due to their bad service. When I first showed up, my reservation was not on record. I found this to be strange, as I had given all my information over the phone and had a confirmation email. Luckily, there was a room available, but it wasn't the one I requested. I have to check with the bank to ensure no double charges have been made now.
I purchased the sauna and jacuzzi services, which added to the nice feel of the hotel. However, I was sad and surprised to discover the hotel was aware of a power outage which they didn't not inform us of. The jacuzzi and sauna we originally book would have not be available had we not changed the time ourselves. Furthermore, paying with a card became impossible with the outage. This is something I would assume a hotel would inform its guests of.
When we tried to check out, they couldn't process credit cards due to the lack of power. I tried using a Guatemalan card and asked them to do a call-in authorization, which they refused and instead said it was our problem, sending us out looking for an ATM to get cash and pay (though they had my card on file now twice).
The cherry on the cake came when I complained about the bad service and instead of apologizing or even listening, they interrupted me and said that several other guests complained about us coming back late, drunk and being loud. Funny thing is we didn't even go out and instead went straight to bed after the jacuzzi at 8:00pm.
I rarely give bad reviews, but if I were you, I wouldn't stay in this hotel even if it was free. Sad to see a nice property so badly managed.response / report this review -
07 January 2017
Friendly and helpful. 5-10 minutes walk to lake
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01 July 2016
I love the garden, rooms are clean and stagff is very helpful and friendly. Next time in Pana I'll be back.
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13 September 2015
Quiet, clean comfortable rooms. Loved sitting on the porch with a drink in the evenings.
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