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Added by Jopie, at 28 January 2017
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27 Reviews
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24 April 2018
I loved every minute of my stay. Everyone was extremely helpful and pleasant. Our room was great the bed lovely and comfortable. Both restaurants we ate at were very good. We were there with my 2daughters and their husbands plus our 20 yr old grand daughter and our 3 yr old granddaughter who had a ball dancing and swimming.
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23 April 2018
Very good amenities but the food and drinks were too expensive. There wasn’t enough time in happy hour or advertising for when this was, more adult activities during the kids club hours would’ve been great, I didnt have a partner with me so didn’t get a chance to do the activities after 9. Things didn’t always run to time and some of timetables contradicted each other so when I had planned to go to an activity it wasn’t on or I was late because the timetables didn’t corroborate with one another. Over all experience was very good small things as mentioned above would’ve made the trip perfection.
Staff were fantastic.response / report this review -
22 April 2018
Our experience was simply amazing . All the staff are sincerely welcoming and happy and friendly. The facility was perfect. Our ocean view was a dream to wake up to daily.
We were pleasantly surprised to find our room had housekeeping service daily. We’ve not had that anywhere else before.
The restaurant and cafe choices were good. Resort meal prices were a bit steep, but we ate such large breakfast serves ( as part of our package) that we got away with not being hungry again til mid afternoon or dinner time.
Since we ventured off the resort to explore Fiji a couple of times, we made the most of this time to grab cheap beers and food. ( and support the locals too)
We can’t wait to come back!response / report this review -
26 March 2018
Came with family and to help look after grandchildren. Beautiful place, beautiful people and a large range of
activities to suit everybody. Meals were good and service excellent. The rooms were spacious and helped having the inter connecting door between rooms. The pool was our favourite place and especially 'happy hour'! All in all we had a great time.response / report this review -
25 March 2018
We received early check in and late check out, which was wonderful.
Our room was perfect for us, it was a great location for our needs, and had a great view.
We were not expecting so many kids and babies, so adult only pool was a good option. Since the Lagoon pool seems to be set up to handle kids and activity, it would be nicer if the Coral pool was also adult only since it has the beautiful view. You would expect the atmosphere to be more serene. It should at least have restrictions on the use of kids pool toys, or jumping into the pool (not even deep enough for it). Allow staff to enforce the posted pool policies of climbing on the infinity wall, and no food or drink in the pool. All this would allow for the peaceful vacation expected.response / report this review -
19 February 2018
This was our 11th visit in 6 years. We keep coming back here because we love the place. We have brought our children and grandchildren. I think the thing that what differentiates this place form the other resorts in Fiji is that the staff are genuinely interested in doing all they can to make you welcome. We can tell the difference from fake hospitality because we see a lot of it but this is the one place where we feel most welcome. The greenery and the location are of course spectacular.
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12 January 2018
If anyone is looking for great deals on hotels go to HotelRaven. com Booked a room on there and they had the best rates around
Overall a really good experience. Resort activities were great. Lots of dining options. All the staff were super friendly and helpful, there were several stand outs that were amazing!! General cleanliness of the room could have been better, we were in the Golden Cowrie wing which had amazing sunset views however is the part yet to be remodeled I would guess. Food was good but the service standards in the restaurants does need a bit of polish as we had our meal forgotten once and order incorrect another time, not major things and they were sorted quickly and with a smile. Would definitely go back, overall experience was excellent.response / report this review -
08 January 2018
Great resort and holiday. Loved everything about it - the layout, the pool, the natural beauty. Could just tweak a couple of minor things. I.e. Need a deadlock on patio door (to prevent toddlers leaving the room) on ground floor. Some restaurants/spa were booked out unless you booked well ahead (understand it was peak season). Given the heat a cold drink on arrival would be nice. Staff were lovely and helpful. Needed a bigger bin in the room. Shades over the kids club playground so kids can use it on hot days.
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07 January 2018
Overall a really good experience. Resort activities were great. Lots of dining options. All the staff were super friendly and helpful, there were several stand outs that were amazing!! General cleanliness of the room could have been better, we were in the Golden Cowrie wing which had amazing sunset views however is the part yet to be remodeled I would guess. Food was good but the service standards in the restaurants does need a bit of polish as we had our meal forgotten once and order incorrect another time, not major things and they were sorted quickly and with a smile. Would definitely go back, overall experience was excellent.
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20 December 2017
Cons: Hotel needs updating, there are some parts already in the works. Breakfast buffet is average. Limited restaurant selection. Very average restaurants as well save for the Italian one.
Pros: Lots of activities within the resort, really soft white sand and clear water. Three nice pools including an adult only one. Staff are very nice.response / report this review -
04 December 2017
The place is a good for spending time with family. They have a floating castle in ocean. We have swim to it with the life jacket on. Best thing to experience. Food is good. Breakfast was awesome. We had a reef view room so the morning was just mesmerizing.
There are very less number of people even on weekends. Peaceful place.response / report this review -
03 December 2017
Always loved this resort as a child and it would take a lot to change that feeling of comfort. Beautiful location, friendly staff, beautiful beach and pools, great dining and food and lots to do and experience.
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30 November 2017
My wife, myself and our three children visited the Fijian for the first part of our Fiji holiday. After a long day of travel we slept soundly and woke to the sound of waves. The lovely breakfast buffet was eaten on the terrace right next to the "Don't feed the fish" sign. A highlight of the visit for my son was playing touch rugby with the Natadola team, my daughters enjoyed the volleyball and we all loved the snorkeling and water sports. Drinking Kava for the first time was an experience! We'll be back!
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22 October 2017
Amazing room, excellent facilities and amenities. The staff are always smiling and friendly. Had an awesome time. Definitely recommend this resort.
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17 October 2017
Awesome resort, extremely family orientated atmosphere, friendly staff even though the resort has construction being carried out it is that big that you do not notice too much.
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12 October 2017
Our family of 5 stayed at the Shangri-La for 9 nights from the 13th of September 2017. We would like to thank all of the Shangri-La staff who made our stay as enjoyable as it was. We particularly loved the snorkelling and water activities. The water park was tremendous and staffed by very knowledgeable staff. Our kids loved the food at all the restaurants while we adults particularly enjoyed the Beach Bar & Grill and the friendly service of our lovely friend Ulawesse. We had such a tremendous time and will be sure to return next year. A big thank you to Jai who arranged the poolside sporting activities for the kids, all of the staff were simply tremendous. Thanks once again
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04 October 2017
Vinaka vakalevu shangri-la. Hope we can come back! 🏄💐
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26 August 2017
Even they have underconstruction site but I really like the place. Fabulous view, good atmosphere, great service and yummy food!!! Lots of activities espeacially for family trip.
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29 July 2017
Food good especially the fish, staff very friendly and helpful, house keeping did a great job in the rooms however the place does feel just slightly dated (always pretty clean and nice though)
Note. Renovations are taking place to update the place. This should not affect your stay as it is done quite discreetly (we were worried it might affect our stay but found very little to no disruption with noise)
Very quiet at night. Great for kids. 3 options for swimming pools and currently 3 options for restaurants. kids eat free before 6.30pm in the bar and grill restuarant. booking a table is essential. Table bookings can be done from the room (dial reception to be put through) or from the booking centre in the central shopping area.
Adults only pool option is very quiet which is nice if you don't want to hear screaming kids :)
Complementary towels are provided which need to be returned when leaving the pool.
Breakfast has loads of options, you're spoilt for choice. Including gluten free pancakes if you ask. And an egg station for any type of egg option. Standard coffee and tea is free but if you want a latte / cappuccino you'll be charged.
My only gripe would be some of the evening meals felt a little over priced and some of the cocktails were a little overpriced which can add up if your drinking a couple by the pool every day.
The service can be a little slow sometimes for your evening meals but hey remember they are on Fiji time and so should you be, so have patience.
The main restaurant just up from the lagoon pool has the quickest and the best breakfast service, all the others can be slow at serving you the eggs or a coffee you may have ordered.
Note everything is booked to the room and you sign the bill after each transaction. NO CASH is accepted in the restaurants.
Approx $1500 Fijian deposit is taken when checking in which can be used to pay the final bill on checkout.
Tennis / basketball / golf / mini golf / table tennis and 1 pool table plus foosball table options available.response / report this review -
28 June 2017
No words can describe the beauty that is fiji. Amazing staff. Fantastic food. Great memories
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29 May 2017
We are not off to good start! I have booked a family suite for our stay in October, However they have charged me for 2 rooms on my credit card , Once I realised their mistake I made contact and requested that the room that I did not book be credited back to my card , but they will not refund due to their policy of the non refundable booking! Not Impressed
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22 April 2017
If anyone is looking for a great deal on hotels you can check it out on HoteIRaven. com Booked a hotel on there and they had the cheapest rates around
We just got home after spending a week here with our kids - while parts of the resort are tired - it has been open since 1969 and the price we paid for our trip was amazing in comparison with other deals offered. Reading other reviews, don't just eat from the buffet - there are other restaurants with great food and cheaper prices within the resort and the kids club has to be the best in the world - from chasing crabs on the beach early morning to watching fire walking as the sun went down it was very very sad to come home. Best part of the day has to be the 11am aqua aerobics class in the lagoon pool - the staff could not have been friendlier and our kids wanted to move to kids club permanently - thank you Shangrila!response / report this review -
03 April 2017
It is an amazing, family friendly place the people are very welcoming, peaceful people they love to make you feel relaxed in every way and they help you with anything. The food there is so many varieties of food and for a good, affordable price. If your Looking for accommodation here's the place to stay especially all the activities they have on this island you can never get bored and if you have children there's kids club with so many activities they can do aswell
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25 March 2017
We just got home after spending a week here with our kids - while parts of the resort are tired - it has been open since 1969 and the price we paid for our trip was amazing in comparison with other deals offered. Reading other reviews, don't just eat from the buffet - there are other restaurants with great food and cheaper prices within the resort and the kids club has to be the best in the world - from chasing crabs on the beach early morning to watching fire walking as the sun went down it was very very sad to come home. Best part of the day has to be the 11am aqua aerobics class in the lagoon pool - the staff could not have been friendlier and our kids wanted to move to kids club permanently - thank you Shangrila!
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15 March 2017
When we first got here here we got put in a room with a really funny smell, we decided to check the air conditioner vent and when we looked inside it was all mouldy! We then got put in a room with a leaking roof! Thankfully we got upgraded to a better room. The food was great but really expensive! If your travelling as a family I recommend not staying here!
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14 February 2017
Its a beautiful spot with lovely beaches and pools. It's kid friendly too. Service is mind numbingly slow but all in all, a great place for a holiday. Don't expect too much from the rooms. They're much like an ordinary hotel room.
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04 February 2017
Very friendly staff.
Buffet dinner same items but cooked differently each day and seems like left overs served for breakfast.
No roti with vegetarian curry.
Oysters were not cleaned properly -had sand in them
Birds having a morning buffet too with the guest so someone needs to be at the table at all times or a whole muffin will go missing
very beautiful beach resort and help full potters and ground staff
Kids club was a bonus and kids enjoyed it.
Excellent job by the house keeping staff in the superior lagoon view wing.response / report this review
