Great place! Awesome breakfast and great location.
Great location close to shopping and centrally located in close proximity to all of the best urban tourist sites.
Great hotel, clean, good location.
Terrible place:
- very expensive (I paid the same price as I usually pay for the Ritz)
- very small room and very noisy
- food and drinks on small desk NH wants you to pay instead of empty space and free water
- craftsmen went several times into my bathroom without any notice nor apology to work there!!!!
Worst: I complaint about something > they promised to solve the issue but did not do anything about it, not even inform on status
Conclusion: they broke the golden rule in the service industry > they will stay for all time on the black list > do not go there !!!
Rooms are small and clean. We had a room within the hotel itself, so no issues with street noise. Bathroom was clean. The location is excellent, with Parque de El Retiro being a short walk away.
Never seen a hotel with such a strange design. The lobby lifts to guest rooms requires hauling suitcases up a short flight of steps before you reach the elevators. Then the room - wasted space for a corridor instead o making the bathroom bigger. The shower in my bathroom is basically a hole behind the bathroom door. I kid you not when I say hole. If you're claustrophobic you might not want to stay here. No AC between summer & winter (according to hotel staff), the only way to get ventilation is by opening your windows and enduring the noise on the streets. I've stayed in much better 4-star hotels in Spain!
Nice nice nice nice
Nice hotel, great location, nice room. Two problems with it; the buffet breakfast area was under construction causing us to walk a few minutes to a neighboring hotel, and lack of room temperature control. The former was not a big problem, the latter made for a tough sleep.