A very cozy place and wonderful service, polite and helpful employees
Rooms are bit small but it's very modern. The private beach closes at sunset and opens at 9am. The rooms that offers sea view is wonderful.
I had checked into the hotel on the day of my birthday. The receptionist noticed it coz she copied my passport. Sadly, the hotel didn't even bothered to provide a complimentary drink or cake. If Sheraton is committed to customer's satisfaction, then this is a basic service they should perform because even small restaurants will offer cake or drink to their patrons on their birthday.
Fantastic! Staff is great! Extremely helpful and kind. I do thank them all. Hope to visit Sheraton Montaza every now and then!
Good value for money and excellent location
Good place and close to Montaza palace
I don't know how this hotel is 5 stars. There are many of disappointed issues. Rooms are very small, Not maintained as some area is rusted, not cleaned. The blanket was teared. No varieties at restaurant such as honey, there was no ice cream at the cafe while we were in the summer!!!!. The recepition staff were not professional
Good place for one-night stay, no more.
Guest rooms that overview the sea and Montazah palace have an amazing view. Rooms that overview the city are just a waste of money and time. Rooms are small and old furnished. Beds and pillows are not so comfortable. Bathrooms are small too with not much space to move and with old and narrow bathtubs. Also they were not so clean.
The hotel is expensive with respect to the service given. It relies on its name and reputation in attracting residents. But I have no doubt that other less expensive hotels in Alex provide much better services.
Great location and professional staff.
Beds were comfy and clean.
The room was very small and so was the bathroom .. Also the furniture was dated.
Cleanliness needs a lot of improvement especially for the bathroom.
All and all enjoyed the stay and the hospitality.
Good location, friendly staff but hotel needs a major facelift
Amazing view for Montaza Palace Gardens
Great view and overlooking the Royal Palace of Montana. Yet, poor food and expensive. Rather impersonal!
This is a good place to stay, not great but you do feel comfortable in the room and the staff is very polite