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Added by Jopie, at 10 July 2016
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14 Reviews
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15 May 2018
The Three Sisters does not live up to the Relais & Châteaux brand and I think it's status under that hotel chain should be reevaluated, though perhaps if I hadn't previously stayed at R&C hotels my expectations wouldn't have been so high. Still, it's a very nice average hotel in a gorgeous city.
The building itself is stunning and beautifully done. Our room, Junior Suite 28, was spacious and comfortable, though some of the furniture (couch and chair) were very worn and dated. The bed was large and comfortable enough, but did not have luxury bedding or pillows.
The bathroom situation was a bit odd. There was the toilet room with a sink by the entrance to the room and a second bathroom with a tub, shower, and sink in the main part of the room. When we arrived, the toilet room had hand towels at the sink. By the 2nd of 4 nights, the towels were gone. When we asked the front desk why our towels were not replaced, we were told that each room gets one set of towels. We requested the towels be replaced and they finally were, but that's not something we should have to ask for. The water pressure in the shower was very weak and disappointing. When toilet paper was finished, they did not replace the rolls.
Also, all of the towels have a hotel's logo embroidered on them. I brought my own towel for my hair and left it hanging one day. There is a framed sign in the bathroom that hanging towels will not be replaced. Sure enough, my towel was taken. I'm willing to take some of the blame because it's a white towel (albeit, no logo and hanging). Getting the towel back was much more of a hassle than it should have been and although I got it back washed, that outcome was uncertain until it was in my hand, as they couldn't promise they would clean it (after mixing it in with all the hotel laundry).
Breakfast was included in our rate. The offering did not vary day to day but had adequate variety. There was an option to order eggs or pancakes, but the cooking was inconsistent day to day. One day the eggs were delicious, the next they felt like rubber discs. The breakfast service was also inconsistent. When the juice ran out, I let the waitress know when I was back at my table. The juice was filled, but no one brought any to the table. If we ordered tea, a chipped teapot was delivered, but not poured. These are not traits of a luxury hotel. Also, and worst of all, I found hair in one of the breakfast salads.
We did not eat in the restaurant for dinner because the menu was not appealing at all.
As for location, the hotel is situated at the north end of Old Town next to Fat Margaret. It was far enough from the main square to be relatively quiet but close enough to walk to everything quickly, including areas outside of Old Town like Kalamaja.
The Three Sisters is a perfectly adequate hotel. When we brought our complaints to the front desk, the staff seemed baffled as to how to respond. I think that as Estonia's tourism grows, the finishing touches on service will make their way into the hotels.Right now, everything seems a bit unpolished and to call this hotel luxurious would be a stretch.response / report this review -
26 February 2018
Very nice, small hotell. Good service and great location in old town, Tallinn.
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07 November 2017
Have been visiting Tallin for several times and have to say this hotel was perfect from every side. Helpfull stuff and fastastic room interior.
Definitely will come back.response / report this review -
19 October 2017
Beautiful hotel, qreat decor and style.
Staff was very nice. Always ready to help
Breakfast was also excellent.
Blankets could be warmer and lighter. The heating was not on and I could not turn it on. Wifi was limited due to tick wall. In the same time there was not good sound proof, quite some noise was coming from the street at night (noisy people) and heavy trucks in the morning.response / report this review -
15 October 2017
Enjoyable stay for 4 nights. The room was spacious and the bed was very comfortable. Lovely staff who were very helpful.
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04 September 2017
Exceptional service from the duty manager!! We booked a table for dinner for 6 people on a Sunday eve, before our ferry back to Helsinki . During dinner we got an sms from Nordic line (terrible - avoid) saying our ferry was cancelled. We were offered no alternatives and phones were not being manned due to it being a Sunday. We were a bit panicked because we had to get back to catch various international flights from Helsinki and all our belongings were there too. The incredibly helpful manager, Daniel / Tanel jumped into action and called around all the contacts and companies and found is the last seats on an alternative ferry (the last one leaving Estonia!!) and took our passports and credit cards and painstakingly booked each of us on and paid and checked us in !! It was extraordinary. We were able to enjoy our dinner without worrying and managed to make our flights. It was above and beyond normal customer service.
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25 June 2017
Beautifully restored room. Very friendly staff. Could use some AC in hot weather, usually not a problem in Tallinn. Great location in historical Old Town. Great food in the Breakfast Buffet. Modern bathroom facilities and good WiFi.
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01 June 2017
Went to their restaurant. The food was okay, but nothing special. Perhaps to complicated for my taste If one loves Nordic food with low acids and complicated base tastes, it might be worth exploring. Interior is very nice, service good and plenty of people around. So it has its fans. Did not stay in the hotel.
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25 April 2017
I think this was the friendliest, most welcoming staff I've ever encountered. Everyone was incredibly kind and helpful. Our room was spotless and had not only a massive canopy bed, but a claw foot tub in the room - the tv could even be angled to catch up on the day's news while floating in the tub. Breakfast was excellent and the little touches were very much appreciated (i.e. welcome drink, stack of books in the room, light in the wardrobe - I love the attention to detail). Everything was of a very high standard and we wish we'd planned to stay in Tallinn for longer.
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01 April 2017
Great position, good breakfast and first class service! We enjoy! We have car with us and there was private parking place.
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27 March 2017
Cute hotel, situated on the quiet side of the Old Town. Lovely spacious rooms with a nice view on the St. Olaf's church. The personnel is very welcoming and thoughtful. Lovely breakfast with a great variety is set in a beautiful room with a cozy sitting area.
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16 October 2016
Truly awful service, deceitful management. Had to move my family after one night, very bad experience.
Went to the Telegraaf which was great!response / report this review -
31 August 2016
Romantic, historical setting. Friendly staff. Amazing breakfast. Wine was offered to us upon arrival. The hotel is right past the maritime museum at the historic wall gate and a great location for shopping and sightseeing. I highly recommend the Three Sisters.
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17 July 2016
Nice, boutique hotel in the heart of Tallinn. Rooms vary in size and comfort greatly, so make sure you have something you feel OK about.
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