Great renovation and attentive staff. Breakfast lacked variety. Was charged an additional fee to stay in the main building. Overall we had a nice stay
Very nice hotel, the layout is wonderful. The staff is very professional when you arrive at the hotel. But, If you’re looking for a relaxing and comfortable atmosphere don’t come here. I booked a room for 3 days and 2 nights. Someone knocked on my door at least 3 times during the day each day. Someone even knocked on my door at 1 in the morning about my tab at the bar which I requested them to charge to my room. If there was a problem why didn’t they just call. Someone knocked once and just let herself in and I was undressed. Also the restaurant prices are incredibly expensive. I don’t think I would stay here again.
I had the pleasure of staying at this hotel when visiting Santo Domingo for a work training. The staff were very considerate and friendly. Great pool area! Rooms were clean and tidy. Breakfast was delicious. Get there early because it can become busy near the end of breakfast time.
Great hotel! Beautiful settings and great location. Close to everything and wonderful staff. The restaraunt serves very good food and the prices are reasonable. The best part of this hotel is they don't allow chapiadoras to come in and scam the Gringos
Great Hotel, clean room. Personnel is attentive. Pool was great thou a little small. Food prices are very steep compare to nearby restaurants. The parking attendant can help with directions for the nearest restaurants and food market (colmado).
We had 4 wunderfull day s in the hotel. Pablo and Keddy are very lovely persons from the hotel , all peopel are really friendly and helpfull. I think we stay an orher time there..
Excellent hotel. Everything about this place just oozes opulence. The way it looks and all the details. I loved my stay here for 3 nights. It was amazing. Drinks at the bar with Lenny(lady),mixed up some amazing cocktails and suggested some new good ones. The restaurant is very good with some good local options. I had a massage at the spa and that was imcredible. This place deserves 5 stars as i dont have a single complaint. You wont be sorry you stayed here when in the Dominican Republic.thanks guys you rocked.
Everyone at the hotel was great. We had an awesome view from the tower and a great sunset every night. The spa was very relaxing as was the pool. It is a great location for visiting the old city but very far from the beaches.
Great service, wonderful rooms, splurge for the VIP pass for breakfast and definitely spend some time chilling by the pool. Room service at night was kind of limited, but it was still good. We were there with our literal ENTIRE family and everyone enjoyed it.
The hotel is well accommodating and neat. The malecon ocean view amazing. The staff of the hotel are warm, caring, and welcoming with the exception of 2 people. One of them is front desk managers Jesus Perez. Mr. Perez happen to stereotype guest like myself. Nevertheless upon my arrival to check in. I had to wait approximately 20 minutes nevertheless there was any guest check in or inquiring about anything, meaning no one was occupied but yet had me wait. Once Mr. Perez proceeded to checked me in, he stated he needed to hold a deposit incase for any damages to the room and that nothing was included therefore anything I needed I would have to pay. On the 2nd day of my stay early morning for breakfast which was exquisitely delicious and well presented. Mr. Perez approach me to remind me nothing is included and that I had to pay, although another employee said I'm a Marriott Rewards Member and that I had an all inclusive as well as access to the club level and anything else within the hotel facilities. Nevertheless Mr. Perez said the information was incorrect and insisted I had to pay. Furthermore I proceeded to pay and after this 2nd incident. He happened to apologized for all the misunderstanding and stated he needed more training. Mr. Perez granted me the correct set of room key which will also grant me access to the club level. In addition he offered a free Spa 1hr massage and extended his apologies. I did thank him for reevaluating himself and suggested to NEVER underestimate any person regardless of their clothing, skin color, sexual orientation, ectto please treat every guest with dignity and respect. I also reminded him of the mystery shoppers therefore to do his job with pride and dignity with equal respect for everyone else. Although he accommodated and compensated I still had proceeded to called my airline and changed my flight to return back home United States of America (Florida). Thank you and Good Luck to whom ever decides to stay in the near future, hopefully Mr. Perez doesn't make the same mistake again.
Nice, large and well-kept hotel. Felt nicer than most new American hotels. Hotel has a casino and at least two bars. A friend staying with me got a message in the spa, and it was good enough to get another the next day, and wasn't expensive. There is also a gym and a comfortably warm pool. The continental breakfast had an excellent and changing variety of freshly made food and fruit and fruit drinks. Restaurant quality or better, nothing like a holiday inn continental breakfast I'm used to. I won't consider other hotels if I go back to that area
Good food, constable Meeting rooms, recent remodel bathroom looks good. I can say this is a great place for companies Meeting and stay for a couple of days, the room service and people treat is by far one of the best in Santo Domingo. Highly recommended for everyone.
Easily the best hotel I have ever stayed at. Went to Las Terrenes for my honeymoon which is northern part of the country. Hurricane Irma was supposed to hit there so we went south to Santo Domingo.
This hotel took so many precautions to ensure guests were safe and comfortable. Aside from that the service, the food, the property, and the people were all amazing. We were treated like king and queen and will for sure come back here if we are ever in DR.
Not over exaggerating when I say hands down best hotel ever stayed at. The people that work there from the bell boys to front desk to the management all amazing.
Nice place but quality of food at old Jaragua was much better. Room too noisy when event in saloon. Aircondioning not working efficient at night. Staff good service.
This hotel is simply incredible. The property is extremely well kept, the staff from top to bottom is super polite and many spoke at least some English and they all tried to help me with my Spanish. Our garden view room was very comfortable. The spa, coffee shop, pool, etc are perfect. The food at the restaurant is very good - we ordered from it and at the pool side and everything tasted good and was not overly expensive. We are home now and I am still blown away by this experience!
Comfortable room, all as I was expecting. Free parking lot for guest entering by independence avenue. Very good room service. Everything was perfect. The casino has live music everyday.
Fair rates - good service - nice pool and great fitness center
The most beautiful hotel in Santo Domingo in my opinion. The service is top notch, the spaces are totally exclusive and the rooms are to die for.
Comfortable. Friendly and efficient staff. Great swimming pool. Nice view. Modern fitness center.
Having stayed at numerous Hotels/Resorts throughout my vacation. I am glad we chose Renaissance Santo Domingo Jaragua to end our vacation. It offered an experience closer to home than i imagined, and was perfect for that transition back to life after vacation. We were able to unwind and almost felt as if we were already back in the states. Customer service was excellent, everything from check in to check out was a breeze. The restaurant in the Lobby area offered fantastic service, food, and drinks. Everyone from the valet to grounds personnel were very attentive to their tasks. Hotel was spotless and maintaining a presentable appearance was of top priority. Staff members recommended some great restaurants outside of the Hotel in the immediate vicinity. Being from the country and travelling well beyond this region i did not expect such great food so close, then again the "Malecon" strip in which the hotel is located has always been well known for its amazing restaurants. The rooms were enormous and super clean, bed was very comfortable and room in general had everything you could need and room service should you need more. Only thing i found odd was on our check out day, hotel staff came to our room, asked if we used anything in the mini fridge and entered the room to look in the fridge and verify. I find this odd because these are the things that should be charged under the extra money the hotel holds till you check out, shouldn't have to come in the room to check while people are still inside. After checking out we were able to leaver our bags with no worries while we lounged and had last meal and drinks at the pool. There were film crew filming, I'm sure because of the great location. Renaissance/Marriott has done an amazing job with this Dominican Staple Jaragua building.