Good location spacious rooms n well maintained
Room views not the best
Breakfast was very good and had a lot of variety
Rooms are warm and up to date, friendly service from reception to breakfast! Lots of facilities to utilize.
Very noisy, from early morning. I understand that sometimes must to renew something but then this floor or closer rooms not use Come onnnn
We stayed for 2 nights and it was a great weekend. Easy access to the city centre by walk and very safe neighborhood. Only one point unpleasant was the cleaning service ladies outside of the hallway talking and knock the door at 9am-9;30am which is very time and we could hear them talking and preparing the cleaning kits.
Bed was very comfortable and room was kept very clean.
No good value for money
We wanted to switch the breakfast from one person who could not attend to one person without breakfast, which was refused despite the fact that we had to pay the full rate including breakfast. In general we experienced a lack of customer focus and sometimes untrained, unfriendly staff at the reception.
We brought some customers here and it was a rather unpleasant experience. Fast internet only with extra cost - this is not global standard. The elevator is complicated and cause of frustration for many customers. Carpet on 3rd floor was dirty.
Great central location, rooms are comfortable. Looking a little bit aged in the design but very clean and tidy. Staff are friendly and helpful, which is a major plus at any hotel. Only criticism, is that the rooms were too hot and ventilation system didn't seem to cool the rooms. Just for reference it was the 2nd wk in April 2017, temperatures were 10- 14 deg C, so very cold for time of year. Hence my 4 stars.
The dinner was excellent, the food delicious, the service and the attention of the staff were also outstanding. I recommend the restaurant! For special occasions is a good choice, a little too expensive, but it is worth it.
Except for the washroom , everything is superb. Had great time there during euroshop retail expo. Very near to konigsallee..!!!
The hotel lobby was a great first impression, that carried through to the room. It was spacious, clean, comfortable and quiet. The hotel is in a great location and everything was spot on. (The only down side being a little bit picky is the breakfast at €28pp was pricey for what it is so we opted out of that). If I return to Düsseldorf, I'll come back to Hotel Nikko
The room is clean, modern, has a nice view, is pitchblack at night, includes complementary coffee and tea. They clean the room but do not change the sheets? (This was quickly resolved). The front desk can do more than just two staff members though. The lift is so modern, when you are inside there are no buttons for you to direct. So push the right floor before you enter. I have send an email with questions about parking here, never got an answer. The location is really great, near the center and in the heart of little Tokyo. This is our reason for stay, to experience Japan outside of Japan.