About
Location :
Added by Jopie, at 21 October 2011
Opening Hours
- Monday 7:00 AM – 9:00 PM
- Tuesday 7:00 AM – 9:00 PM
- Wednesday 7:00 AM – 9:00 PM
- Thursday 7:00 AM – 9:00 PM
- Friday 7:00 AM – 9:00 PM
- Saturday 8:00 AM – 5:00 PM
- Sunday 8:00 AM – 7:00 PM
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6 Reviews
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12 September 2017
Do not rent with Europcar, at this location or any other. I was going to be late picking up from the Eschenheimer Turm location so tried calling to say so. I called 5 times and nobody picked up, so I made my way over about 1.5 hours late. The office was EMPTY and there was a note saying "Be back soon, please call ###" with a cell number. Me and the parking attendant at the Eschenheimer location spent 40 minutes calling every number we could (reservations and other locations) as well as the number on the "Gone fishin" note, which wasn't answered at all.
The lady in reservations agreed that it was no good that nobody was there. Her solution was to "wait ten more minutes and call the number again". We called the location at the Hauptbahnhof and they said if we went over to that location, they could help.
So we got another taxi and went there. The agent there was nothing short of insolent. He said they'd have to raise my fare since I was picking up from the train station, I said NO, reduce my fare by that much because it's not my fault there was nobody to give me the car at the agreed location. By this point we've been dealing with these imbeciles for 2 hours, he has the nerve to say "well that's not my fault or my problem, I volunteered to help you with this so there is really nothing I can do." I lost it and kept asking where he works, what's that big EUROPCAR logo behind him, does he work here? So yes, it is his problem and he's not doing me any favors.
My original car had GPS standard in the vehicle. They didn't have any on hand at that station so I said they need to get me a GPS free of charge. They flat out refused, saying TECHNICALLY not all of the cars that I booked come standard with it and I'll need to pay for a unit. At this point I am so angry I say "fine, take my damn money." The agent, Imad Amami, grins and says "oh I will."
We take the GPS we bought and get to the car, and the GPS DOESN'T WORK. After all that!
Never, ever give these people your business. They are sorry for nothing, nothing is their problem, there's no sense of customer service.
Imad Amami (Amani?) was the insolent agent I had to deal with.response / report this review -
27 April 2017
Unglaublich.
Wollte ein Auto buchen, angeblich ist jede Station in ganz Frankfurt ausgebucht.
Hotline extrem unfreundlich und gleichgültig.
Ich muss oft bei Europcar mieten und bin Stammkunde (beruflich). Trotzdem keine Hilfe und nur Unfreundlichkeit.response / report this review -
23 April 2017
Avoid!!!!!!!!!!!!
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09 January 2017
Good service
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13 September 2016
Rather go to one of the other counters for better service.
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28 October 2011
After renting the car, I was charged double on my credit card.
Disaster experience trying to get them to refund the money.
Terrible customer service when they make an error.
There are four companies from which to rent in the train station.
I have not tried the others yet, but will certainly not rent from europcar again.response / report this review
