Enterprise Rent-A-Car

Location :

Adenauer Allee 4 Bis 6, 53113 Bonn
Added by Jopie, at 24 November 2015

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• Anonymous

  13 November 2017

  Cheap prices online but more than double in minimum charges once you try to pick up your vehicle. Staff is unhelpful, unfriendly and disrespectful about your time as it took more than an hour to pick up the car we had prebooked even if there was nobody else waiting. They blatantly lied about not having cars available after we had paid and asked to wait 15 minutes. 1 hour later and still no car and the rep simply disappeared. Terrible customer experience and totally not worth it.

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• Anonymous

  07 September 2017

  Best price per value in town.

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• Anonymous

  07 July 2017

  Competitively priced and friendly staff.

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• Anonymous

  20 June 2017

  Very friendly crew, got a free update because the class I rented wasn't available when I was there to pick it up.👌👌

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• Anonymous

  31 May 2017

  Über 1,0 Stunden Wartezeit um ein vorreserviertes (20 tage vorher reserviert) Fahrzeug zu bekommen. Gebuchte Klasse war nicht verfügbar, wurde auf geringere Klasse umgebucht.
  Als ich mich beschwerte, dass der Prozess sehr lange gedauert hat, bekam ich ein sehr unfreundliche Antwort.
  Absolut nicht zu empfehlen!. Meine Empfehlung- bei einer anderen Autovermietung buchen-

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• Anonymous

  02 April 2017

  Great deals

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• Anonymous

  30 January 2017

  Super

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• Anonymous

  22 June 2016

  Prices are usually a little cheaper than other companies. This has been always my experience in any country with Enterprise. But I have, in other places, also been used to getting a nice service at Enterprise. That has NOT been the case at this location.
  The manager seems totally uninterested in his job, and it shows in the way he deals with customers. Some of the staff is incompetent and inexperienced (I was once actually charged for the security deposit instead of just freezing my credit card for the amount. And then they had to reimburse me, which they did, but I lost money because of the difference in the exchange rate).
  Overall, you never get the feeling that you are an important customer for them. They almost make you feel like they are doing you a favour when you give them your business!

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• Anonymous

  01 December 2015

  The tall guy looks kinda dorky installed my GPS in the car and was super friendly and had great English ability! I think his name started with a P.

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