About
Location :
Added by Jopie, at 14 April 2015
Opening Hours
- Monday 8:00 AM – 6:00 PM
- Tuesday 8:00 AM – 6:00 PM
- Wednesday 8:00 AM – 6:00 PM
- Thursday 8:00 AM – 6:00 PM
- Friday 8:00 AM – 6:00 PM
- Saturday 8:00 AM – 6:00 PM
- Sunday 8:00 AM – 6:00 PM
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7 Reviews
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05 April 2018
Hello everyone ! I have bad experience with Economy I would like to share with you. In mid February I went to Economy in playas del coco and made a reservation for a car from 21.02 to 26.02 for the price of 435$ (price is that high because of the high season I guess and there are almost no free cars in any rental company at this time). So on 21st when I went to take the car , suddenly the price had changed to 460$ even though I had my reservation. The explanation was something like : "when I log in into the system with my work ID , this is the price I get, maybe my partner the other day could get you better price" I wonder how it didn`t happen the opposite way : to get a better price by logging in with different work ID. Anyway since it is the high season and there is no other option , you just take this offer (that`s the whole thing about). When I checked the car fuel , it was half full (6 out of the 12 lines were empty). In the documents the lady K. Romero put 5/8 and before I sign , I asked why it says 5/8 and not 4/8 for half full tank. I was told this is their way of symbolizing half empty tank. So I signed. On my return in San Jose , the guy that checked the car told me 5/8 is more than half full and took a calculator to divide 5 by 8 and told me I need to return the car with 62.5% full tank hahaha. I tried to explain to him what I was told in Playas del coco office and he kept telling me this is what he knows and I am not right. After all I found out I was charged about 15$ for that situation. Today when I went to ask in Playas del coco office about assistance, I was told again 5/8 means half tank and the very same lady told me she put that sign every time the tank is halved. She spoke on the phone with someone and gave me the number of a guy named Enrique Alfaro (I suppose her partner from SJ office) telling me to keep the correspondation with him since she can`t do much. When I called him , he explained to me 5/8 is more than half and 4/8 is exactly half. So I went back to the office and called him again giving her the phone to talk to him. So she explained him the way she puts the symbol 5/8 for half full tank (apparently if someone did a mistake , that`s her especially after reassuring me 5/8 means half full before I signed the documents). After a while I got my phone back and Enrique explained to me that it`s my fault since I signed the paper saying 5/8 instead of 4/8 and without showing them a picture of the tank of that day , they won`t give me back anything.
So after all even if I don`t manage to get any money back , I will be more than happy to ruin Economy rent a car image in any situation possible. You guys should go to prison for scamming customers and taking advantage with your dirty little tricks. It`s no surprise your overall rating in google is 1.8/5 and YES 1.8/5 is not even halfway to 5!response / report this review -
15 January 2018
Make sure you reserve a car.
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09 January 2018
They are funny. Didn’t accept my credit card (regular American Chase credit card) because they couldn’t make a slip of it (!!!). Digits on the card were not volumetric enough for them. They had cars available, but preferred not to take my money because of this dramatic showstopper.
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02 June 2017
They DO NOT take you back to the hotel when you return the car, even though it was a 10 minute ride and I left more gas in it especially for this. When I returned the car they said it would take up to 24 hours for my deposit to be released, 3 days have past and I am still sending them reminders.
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18 March 2017
Una renta de autos normal. Preguntar siempre los términos y condiciones
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28 October 2015
Exelente
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21 April 2015
Ok let me put it this way this's one of the worst companies in the country if you want to enjoy your vacations in costa rica stay away from this guys there's a lot of options out there on the main road to liberia with a better rate
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