BTW no airport shuttle and not complementary
I am completely upset with the way my girlfriend and I were treated by hotel staff at check-in. They demanded an additional $80,000 Colombian Pesos from me which is roughly the same price I originally paid for the room when I booked through Expedia earlier that morning. They said because I failed to reserve my room for two people (which was an honest mistake) I had to pay nearly twice as much. The only reason I booked a flight through Expedia was to meet my girlfriend here in Bogota. I was so happy when she picked me up from the airport after my arrival. We had a wonderful time grabbing lunch before heading to the hotel to check-in and drop off my bags. It was at this point in time things began to take a turn for the worse. Although I made a reservation, the lady at the front desk of the hotel demanded an additional $80,000 Colombian Pesos in cash (which I begrudgingly paid) in order for us to be granted access to a much needed room. Furthermore, the hotel didn’t even bother to take the effort to put any towels in the bathroom. I asked my girlfriend to request some towels from downstairs while I took a shower. After my shower my girlfriend informs me that someone would come up with fresh towels. After 10 minutes with no response from the hotel I grew tired of standing in the shower wet, cold and naked. My only option was to use a sheet from the bed to dry off. This hotel has a facade of luxury with a smiling staff but the building is rubbish and the staff’s only concern is figuring out ways to take more of your hard earned money.
DOV:12-14June2014 The hotel is at fabulous location where you can have good views, enough restaurants and maintained very neat too. However facilities in the room needs improvement.
Wonderful service.
Nice, clean, and affordable hotel in Bogota
Muy cómodo, buena atención y en un excelente sitio
Excellent service, tasty breakfasts, the best attention, clean, comfortable, really nice place to stay. Loved it.
Fair for a business trip stay. Noicy and not well equiped. Won't stay here again
Great experience, lovely people and very convenient location to do business and eat well.