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Added by Jopie, at 05 January 2016
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15 Reviews
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02 April 2018
Horrible. At lunch they claimed they don’t have to-go boxes so loads of food was thrown out
At dinner I asked for a minute to finish looking over menu before ordering and she returned an HOUR later.
Food isn’t good. Very overpriced. Drinks have no actual alcohol in them. Total scam.response / report this review -
18 March 2018
VERY. VERY. VERY. BEAUTIFULL. .JUS'T THE Best into The CARIBEAN SEE
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14 February 2018
Great family choice, had an amazing week with the whole family. Front desk staff not always available but it was busy as well. They made sure we had all we needed for our senior member of the family and special needs child. You have all you need in the Hotel, white sand beach 40 steps from your door, clean and good size pool, 2 level restaurant and lovely views at night. Good price, good service.
One little hiccup: Staff had to fix roof gutters leaking the morning after a big storm, they located a couple of scaffolds right in front of our door; didn't see anybody working for 2 days until I complained, then they began working making a lot of noise at 7 am. Report was made to front desk, lack of coordination.response / report this review -
05 February 2018
1. Rain drops fell onto our bed through the ceiling enough to make proper puddles on the bed! Ridiculous!
2. Bed linen felt very irritating. I had to put a towel under myself to sleep.
3. No sound proof walls. You can hear everything from the corridor.
4. 4-5 street dogs that should be carrying a lot of germs were free to chill in the dining area for breakfast. One of the waiters tried to shoo them away which didn’t quite work.
5. Facilities are generally very old. This hotel needs some serious refurbishment.response / report this review -
28 January 2018
Location is great but the staff, smell, noise and facilities are items to improve. The staff is rude and they don't go by the rule "customer first", quite the opposite, they believe you have to thank them for let them stay at their hotel. Sewage smell at the hotel from the reception to the beach is strong . Apparently it is common in that area of San Luis to run open sewers. Air conditioners are old and they make noise like jet airplanes. Since AC condensers are hanged at the reverse of the wall of your bedroom, you can hear them and even feel them considering the vibration of the not-well maintained AC units. We complained about it and they just tell you that they are not enough rooms to change us and there are not maintenance guys at the island. Facilities require a huge improvement to be considered at least a 3-stars hotel. Summing up, we felt robbed since paying U$250 per night for such bad hotel is definitely not worth the money. Please consider Decameron hotels or similar for same price but not this hotel even if the location is a plus. The beach in the front of the hotel is infested with jellyfish and locals believe is due to constant running sewage to these beach.
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21 November 2017
Mui bene
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16 November 2017
Very good place to have lunch and enjoy the Rock Cay Beach
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12 November 2017
Good hotel. Nice room. Quiet. Good food.
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06 September 2017
The most surreal service I have ever witnessed. Didn't get half of what we asked for. Ordered BBQ chicken sandwich and got a tuna sandwich. After we noticed we didn't get to change it. Ordered a bottle of wine, but was without wine for most part of the meal. Just surreal.
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21 July 2017
die Lage des Hotel ist super, direkt am Stand. Jedoch in den Zimmern sind viele Mängel vorhanden. Schimmel in Bad, Decken haben Wasserschäden. Handtuchhalter, Papierhalten sind abgerissen. Das Personal im Restaurant hat keine Lust zu arbeiten. Das Essen geht so.
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04 April 2017
El hotel no podría estar mejor ubicado. Está literalmente sobre la playa.
Pudimos comer mientras nuestra hija andaba por la arena sin preocuparnos demasiado.
Hay una tienda fuera del hotel a unos 3 minutos caminando con buenos precios para la isla.
El desayuno está bueno, tipo buffet y los empleados sin simpáticos y pendientes.
Los baños deberían ser renovados y el precio de la noche es un poco alto.response / report this review -
14 March 2017
Lo mas lindo es la atención del personal y la salida a la playa. La limpieza es mejorable y el all inclusive q ofrecen o por el q pagas al momento de elegir el servicio, al llegar al hotel te enteras q el "all inclusive" se limita a jugos y a la carta del restaurante has un limite de $, si se excede tu elección de menú de ese limite, debes pagar la diferencia y por supuesto no te incluye: bebidas gaseosas, ni cervezas de ningún tipo (nacionales ni importadas), tragos, vinos, etc. Con lo cual al enterarme de esta situación, sumado a q no funcionaba el aire acondicionado del dormitorio, decidimos abandonar el lugar y solicitar el reintegro de lo abonado, lo cual fue sin inconveniente devuelto.
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16 January 2017
Great place to spend a nice weekend relaxing. We booked a suite and the balcony had a direct view to the beach which was excellent. Love the beach, very quite and was within walking distance of Rocky Cay. On the downside the staff in the lobby doesn't speak any english and the restaurant don't have many options and closes very early. If you feel like getting a beer or something to eat you can buy some snacks in a local store nearby that open until midnight.
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06 April 2016
Rude staff
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12 January 2016
Probably the best hotel on the island. Best feature is that it's right on the beach. Owners are very friendly.
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