I like this chain and I like to visit it on our journey around the world that has lasted for two years. I appreciate this hotel as the worst of all visited. The priority of the hotel? A great nightmare and never more.
I do not know what to start with. The reluctant and arrogant staff at the reception desk, check in, lasted about half an hour. The room is really worn and dirty (unpolished mirror, scrambled furniture, protruding tiles). Fitcentrum not equipped, breakfast below average, omelette with egg managed to the second attempt and the eggs smelled. In addition, we parked in front of the hotel in the hotel parking lot, the car broke out, for several hours we solved a problem with the hotel management, the police, the damage was about 3,000 USD, the hotel pretended to be willing to solve the problem, but the only compensation for the damaged car in the hotel parking lot, the problem was a 5% discount on the total cost of accommodation (about $ 10). Absolutely unprofessional and reluctant and really a great disgrace for the whole chain!
I love this place. I travel a lot and I stay every time at this hotel. Excellent service
Modern and clean hotel you would expect from tje brand. Close to beach and downtown. Not much restaurants nearby however.
The hotel is excellently located almost outside town and very close to the airport, the sights in Cartagena are relatively nearby. The breakfast was awesome we had a good variety and everything was very tasty. The service was over the top everybody knew what they were doing and they would do anything to please their guests. If there's anything off about the hotel it could be the parking which was not enough for the crowds that were there for Carnival season. The pool was okay if a bit small but the beach was excellent.
A nice new hotel. It is about 10-12 min taxi ride to the walled city. We paid about 12000 to 15000 pesos each way from our hotel to everywhere we wanted to go. Use uber to save money. I think they maybe changing their name because there was no signage out front. The lagoon view is nice and not as expensive as the beach view. The breakfast is good, not traditional American breakfast, but good and changes every day. The pool is nice and the staff is great. Don't use the taxi service at the hotel they overcharge. The shower is see through, great for couples ; )
Good location, modern hotel. Very good service and decent breakfast.
Would like to commend the dining room/food & beverage manager Ronaldo. Can't say enough about the kindness, attention, and exemplary service he and his team provided my family. Thank you, Ronaldo. We'll remember you always. My best to your family.
the room was very comfortable and the view is amazing. we have a balcony that oversees a beautiful pool (that we can't use) and the beach. the shower and bathroom are clean and the staff here is very friendly.
the pool that we do have access to is nice, there are lounge chairs and a bar, a spa located below the pool, and access to the beach. We got a couples massage and facials for a reasonable price, and the service was excellent!
the food at the blue lounge is actually really good, we ate there on the first day and we were happy. the breakfast buffet has a healthy choice of fresh fruit, cereals, an assortment of breads, eggs, and some other stuff. if you can, avoid the juices, as they're not fresh and have a weird flavour to them. if you're poolside and get hungry, they have a specific menu that is food from the grill. i recommend you try this, as it's decent cuts of meat, served with grilled plantain and a baked potato with sour cream. if you want a streak prepared medium, as for it medium-rare, as they tend to overcook the steaks.
there's nowhere in the hotel to get a bottle of water. in the room, they'll charge you way too much, so i recommend you go to the building next door, on the other side of the epic morros, and visit the farmacia inglesa. they sell stuff there at a reasonable price.
Nice staff, nice food, nice views nice!
Ate dinner and lunch here several times. Great food and drinks. Nice air conditioning and beautiful setting.
Great apartments good veiw, has privet pool and acces to the sea, in the beach it has a lot of sellers but its manageble.
Went to eat in the restaurant. Very fancy, food did not suit the atmosphere, but the prices did.
Foods not to bad, would eat it again, just needs more colour.
Everything was very yellow greasy looking, but was not greasy.
Ordered snapper fish on ratatouille, it's not ratatouille just mixed vegetables. Snapper was perfect.
Tuna sandwich was also good, but lacks visual appeal, very bland looking.
Club sandwich was also good, but again very bland looking.
Crêpe with banana, strawberry, Nutella was OK. Pastry was undercooked soggy. That's was my only real negative.