Hauser Hotel Swiss Quality

Location :

Via Traunter Plazzas 7, 7500 St. Moritz, 7500 St. Moritz
Added by Jopie, at 10 May 2016

Add email
Add business description
Add Social Media
Add Products and Services

• Kamil Kaczmarek

  19 November 2017

  I was there for few days in 2014, in low season. Everything was as you can expect from a Swiss Hotel; clean room, safe parking spot, nice and competent staff and tasty food in the local restaurant. They have own chocolate shop which is also worth visiting. You may speak inferior German (as I do) and the staff remains patient while you are trying to improve your language skills by practicing. And, just in case, they speak flawless English.

  response / report this review
• Sirin Tang

  30 October 2017

  Overall was great, friendly and helpful staffs. We got an upgrade to a bigger room with very well furnished also tell-the-story in the room. Free shuttle bus provide both check-in and also check-out. Food at Hauser restaurant is very good. Love your hotel.

  response / report this review
• Marion Morrison

  30 October 2017

  Excellent service and the family even take you to the train station when you keave. Very helpful with everything

  response / report this review
• Deepak Mathur

  27 October 2017

  We booked a room that we were not clear was for one person. When we reached there (my wife and me) at 8:30pm we found that out. They said we could not stay in that room. Also if we choose not to stay at their hotel they will charge for that room as cancellation fee. Then they said no other room is available except their most costly room and tried to charge us two and a half times the room rate, knowing that we could not go anywhere at 8:30pm. Once they realized that I had prices available to me for all their rooms through American express, they charged me one and a half times of original room rate. There is a serious price gouging at this hotel. The folks at front desk are rude and unhelpful. The portion sizes at their restaurant are very small leaving you hungry. They are charging 2 CHF for a glass of tap water.
  
  Response to the hotel reply:
  
  You mentioned that we agreed to the price. We had no choice. At 8:30pm at night we could not go anywhere in the deserted town. Also the front desk said they would charge us cancellation fee equivalent to the room rate if we did not stay at your hotel. Secondly you mentioned that you lowered our rate in morning. I showed the person at front desk all the negotiated room rates you charge to American Express (through which I reserved this room) and that you were charging me much higher. The person at the front desk, whose behavior was atrocious, had no choice but to lower the price (It was definitely not due to goodness of her heart). We were not given a choice of cost of tap water.
  
  I travel worldwide often. I stayed in 4 hotels during my Switzerland trip. In my entire travel experience, stay in your hotel was the worst. Remember that in the age of Internet, the acts of price gouging, twisting the facts in your replies, and bad customer service will not work.

  response / report this review
• Amanda Parkin

  21 August 2017

  We spent 2 nights here between the Bernina Express and the Glacier Express. We were delighted with the hotel which exceeded expectations. We were very comfortable and found the staff most helpful. We pre arranged transfers to and from the station which were much appreciated.

  response / report this review
• 신세현

  13 May 2017

  Poor taste of steak, pizza and pasta. . .

  response / report this review
• Sviatoslav R

  09 March 2017

  Good food, cosy place, very nice apreski bar outside. One of very few places in centre of St.Moritz where you get a nice service and it does not cost you an arm and a leg.

  response / report this review
• Geetha Garud

  17 February 2017

  One of the best places and the kindest staff in all of Switzerland

  response / report this review
• Wilber Purwanto

  02 August 2016

  Visit the restaurant earlier this year, had a nice brunch, nice ambience of St Moritz upscale living, and nice weather on the outdoor seating

  response / report this review
• Gastuf

  28 July 2016

  Beautiful renovated rooms and the food is fantastic!

  response / report this review
• Mo'ataz Abo Debe

  17 May 2016

  NOTE: this is review for the restaurant of the hotel
  The food was so tasty and nice staff, quiet place, I liked the sea bass, they have good meat.
  it's expensive restaurant but deserve it.

  response / report this review