Name: Yellow Cab
Address: Vancouver, BC, Canada, CA
Telephone: +1 604-681-1111

Yellow Cab is a travel agency, located at Vancouver, BC, Canada. They can be contacted via phone at +1 604-681-1111, visit their website www.yellowcabonline.com for more detailed information.

Location :

Vancouver, BC

Contacts :

Added by Jopie, at 08 February 2017

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Ashley Ma

21 November 2017

I can't count the number of times i have almosy been hit by one of these cabs. I witnessed a cab once stopped at a red light, and then he just decided to floor it and go straight meanwhile the light was still red. I've had some really friendly and nice drivers,but for the most part their rude. I once called a cab for a customer and we waited about 5 nibutes, they called to say the cab was out front. 10 minutes later another cab pulls up out front and calls us, but we told him that the cab already picked her up. He then starts swearing at us. You guys really need to brush up on your customer service. Also, when you're dropping off a customer here's a helpful hint, pull over to the side of the road so that you aren't blocking a whole lane. When there's room to pullover please don't be lazy, just pull over so you aren't blocking a one lane street and aggravating the 5 cars piled up behind you. It's just plain rude. I waited an hour for a cab once, and after calling them 3 times they told me to walk and try to flag one down as they were busy. My friend had a sprained ankle and couldn't walk too far, so we walked about 4 blocks and there were 6 cabs just pulled over on the side of the roadjust parked there.
Kate Jones

17 November 2017

I would recommend Black Top over Yellow cabs. I pre-booked a cab for a specific time and no cab came. When I phoned to follow up they said I had to wait until a driver was in my area. In the end, they were almost half an hour late.
Esmeralda M.

04 November 2017

So I always call Yellow Cab and they have always worked well for me. This ONE time I called them because my friend had an emergency and I needed to get to her place quick. It would take 45 minutes on transit and 15 on cab. They kept me on hold for 10 minutes and when I finally booked it I waited for another 10 minutes for it to come. My friend by that time had been assisted and she didn't need my help anymore and by the time we hanged up my cab called that it was here, I didn't needed it anymore so I (very politely) said that I didn't needed it anymore. The driver immediately snaps at me and yells at me that he was gonna put me on the "black list". I apologized and told him he was being rude but he kept yelling the black list bs. I understand that they drive and they're tired but I've used their services many times and this ONE time that I have to cancel (because they took 20 minutes) I get yelled at? I don't think this is fair. Never using this yellow cab again.
Christine Plante

27 October 2017

I’m puzzled at the bad reviews on here. I recently took a taxi to the airport from downtown. The cab was clean and probably had the nicest driver ever (Y147). He took the best route possible and price was reasonable for a big city.
Adam DaMan

30 September 2017

I called a cab this morning instead of taking my normal bus because I was running late for work, what a mistake.. the taxi took about 15 minutes to get to me, then i got the worst driver ever. I think the driver was mentally unstable because I simply asked him to turn down an alley and he started getting aggressive with me for no reason. He said something like don't tell me how to drive or where to turn. I was in shock so I asked him why he was being so aggressive with me. After a minute or 2 of him being rude I couldn't take it anymore and got ticked off. I said just F**king relax man whats your problem. I then said let's just drive because I need to get to work. I then asked him why he flipped out on me for asking him to turn into the alley but he cut me off and said I wasn't allowed to ask him any questions. I then got more ticked off and said are you serious? I'm paying you to drive me somewhere I have every right to ask you a question and also to tell you when and where to turn. It then escalated more (because he was nuts) and he stopped the cab and told me to get out. What a joke.. because of this weirdo I was then late for work. I WILL NEVER USE YELLOW CAB AGAIN. I'll try black top taxis in the future. I guess Yellow cabs standards are not very high as I can see from the numerous terrible reviews and others have complained about the drivers being rude. They need to do something about this.. Uber will be here soon so business will not be good for them and since NOBODY SEEMS TO LIKE YELLOW CAB maybe they will go out of business (hopefully).
Angie

25 August 2017

Ordered the cab the night before using the app. Cab did not arrive and when i called dispatch the individual was very rude. he told me that the cab had not yet been dispatched even though it was now 20 min late, and when i told him i had ordered the cab the night before expecting it to be on time as I needed to be at the airport, his response was "do you want the cab, or don't you?" he went on to say that all the cabs were busy even though it was 5am, and not exactly rush hour.
Shaela M

19 August 2017

Called a cab to pick me up at school. One pulled up, I asked if it was for me, it wasn't, so I sat back down. The other girl got in and he then kicked her out, yelled at me that he'd take me instead because he didn't want to go where she was going? At this point he didn't even know my destination. Finally I got in as I was in a rush, and more than half way there he realized he hadn't turned on the meter. When we arrived the meter said $8.50. Without contacting dispatch for an estimate he asked me to pay $20. I told him I would happily wait for an estimate or pay what the meter said. He got upset and finally after waiting nearly 10 minutes for dispatch to respond he only charged me the $8.50. I use yellow cab frequently and didn't want this to have put me in bad standing so I tried to call head office to explain the situation. Got hung up on twice by dispatchers "trying" to connect me. The I was given the senior dispatchers number only to have it ring and ring. I called dispatch again to be connected but he refused. All I was trying to do was clear my name and clarify a situation. Worst customer service, if any at all. I will not be calling this company again.
Steve Denton

13 August 2017

Fantastic service. Arrived within 5 minutes at the hotel. As we arrived at the airport about 30 minutes later I realised that I'd left my phone at the hotel. Our driver (cab Y198) called one of his colleagues (cab Y136) downtown who collected the phone from the hotel and brought it out to the airport arriving barely 30 minutes later. To cap it all he didn't want to take a fare, but I insisted. Both drivers were polite and ultra-helpful.
KristaDawnnn

09 July 2017

Called the cab well in advance for where we needed to be. Waiting double the time before inquiring by phone and couldn't get through. While I was on the phone trying to get through, my boyfriend whose phone we made the intital call from, got a text saying "thanks for letting us know you are cancelling" and we never cancelled. Now I am missing a good friend's wedding. Wish I could give zero stars
Alex S.

03 July 2017

I booked this cab before reading the reviews, and naturally I was concerned. However, at pickup time the next day, not only was the cab on time, I received two texts to let me know how to track my cab, and another when the driver was outside. We made it to our destination in no time and with no issues. It was neither a disturbing nor upsetting experience.
Kana Izumi

15 April 2017

Our driver looked nice at first, but once we got on the taxi, he changed his attitude and asked us to pay 48% at the end. I never can recommend this company !!!! He didn't even accept cards and give us any receipts although there was a sign that said visa and mastercard were available. Don't waste your money to this horrible company.
Amber Zhang

09 April 2017

The operator was super mean and I have been waiting for the cab for more than half an hour. I called the operator again, she even said that I did not even call. I did not know what was going on there. The operator had an attitude and did not treat the customer friendly!
Sandra Porter

02 April 2017

Missed the last bus to get us to the ferry on time. Hailed the first cab I saw and had a great ride. Fast but safe. Nice driver.
Elisha Morrey

16 February 2017

Wait 6 mins on hold. Order taxi. Receive confirmation text. Standing outside in the rain waiting. Text of taxi arrival. There is no taxi in sight. Track taxi, says it's arrived. Still no taxi. Call and another taxi is ordered. Waiting in rain. Taxi drives by so I take it. Get home an someone has been texting me. Calls me three times full on yells at me for a good 10 minutes. RUDEST HUMAN EVER! Accuses me of calling a different cab company. I explained the situation and he just continues yelling. I hope karma comes to him. Called in to file a complaint and no managers or supervisors working. Use ANY other cab company!!! Blacktop is better.
K

15 February 2017

Main issues thus far:
1. Twice the taxi driver has turned up at the wrong place so I have walked to where they are (for their convenience as they weren't really listening on the phone) and was told how late I am. One threatened to pick up someone else (both within five minutes from booked time)
2. One called into the petrol station on the way (with me in the cab)
3. I ordered one for an appointment which was ordered well in advance. It turned up early and picked up someone else who had not booked a taxi. Missed my appointment.
4. I have had one polite driver out of six
5. One of the drivers drove so badly that we had to perform two emergency stops

Worst taxi company I've ever come across. I wouldn't waste your time with them