Can you guys please stock up? I been coming to Walmart to get my L'Oréal infallible pro Matte foundation, and Maybelline Master Prime primer but you guys are always out And it been almost few months since you been out of these two things. And please get some testers for foundations.
It was already very disorganized and under stocked. Now that they are doing some renos its even worse. Didnt think that was possible. Wont be going back while its under renovation and even once they are completed I'll still try to avoid it. Don't waste your time. Goto any other one no matter how much time it costs you.
Remember when Walmart first bought out Woolco? The prices were crazy good and they had just about everything you needed in one place. Zip ahead 25 years - notice how Walmart's prices are NO better than anyone else's anymore? Why? Because all the competition is GONE. Predatory pricing strategy completed to perfection.
I went into Walmart on Thursday morning to do a return. I met with Carol who turned out to be combative and rude. I had the wrong receipt by accident, so I apologize than nicely ask for a store credit. Carol said NO! I have to have the receiptstore policy on an on. I then ask; what if I grab another product for exchange? She said NO! unless if it's the same product. Why would I want the same product I'm trying to get rid of period? So she continued to talk about store policy in an aggravating tone of voice, then said let me talk to my supervisor. She then look at the guy standing besides her who's name is Randy (I assumed was her supervisor) but Carol didn't ask him anything but continued to talk to me once again about the store policy. Still no supervisor input to the situation. Randy was there hearing the entire conversation but didn't utter a word even after him and Carol look at each other. I then realized Carol was playing a hard ass for no reason.
Carol, what you don't realize is that I remember dealing with you in the pass. You're a very unreasonable cold person. You've given me a difficult time in the pass with western Union transactions and exchanges before and here you are doing it again. You were speaking loud/down to me. Can you remember me asking you TWICE to KINDLY LOWER YOUR VOICE. You became so irritable with me. Carol you don't have to always remember your customers but they remember you. Customers always remembers a ACT OF KINDNESS, or just a friendly smile. My experience with you has always been cold, you always seem bitter for no reason.Try being kind and not so quick to throw the policy book when you can just help a customers with something this simple. I called other Walmart stores INCLUDING your VERY STORE and explain my situation. I was told yes! that very product can be returned without receipt for store credit if its AN EQUATE BRAND. How did you not know that Miss Carol. The product was an equate brand. Don't be so quick to use the store policy card. Seek out to help your customers more by knowing your JOB. Lead with elegance and kindness. Try smiling. It works.
Randy SHAME on you! Especially if you are the supervisor. You stood there the entire time and listen to the conversation and did nothing but suddenly chimed in when it was unnecessary Mr supervisor. No use. Since when does employees come together to be difficult when you can simply help. I guess only at Walmart. Shame on both Carol and Randy.
Most of Your cashiers are absolutely rude. What happened to "the customers always right?"
I understand you may have customers that aren't right and take advantage of stuff. But you need to teach your employees better.
Coupons..
One coupon per purchase means one coupon per item, not transaction. You also legally cannot limit the amount of COUPONS used in a transaction as long as it meets requirements on the manufacturer coupon.
All managers have different answers every single time I come in there, it's ridiculous. TEACH your cashiers and all the managers better!!! Sick of wasting my time in the checkout when it should be a simple quick transaction.
Worst customer service I have ever experienced. I shop regularly at 2 other walmarts here in town, and have never had an issue. Today, at the Store , WhiteOaks Mall, the few staff I dealt with were lazy and rude. The guy in Electronics was so lazy, he sent another customer across the street to Best Buy because he couldn't be bothered to check stock on an item she was after. He flat out refused to help me find something. Then asked another staff member where to find something and got "I'm not sure. Over there I think ( pointing a few isles away). Lazy Lazy lazy!!! If I could give them no stars I would. Never setting foot in there again.
Great store. Lots of variety of items. Prices the same as most Walmarts.
Very few staff on the floor. Never anyone around if I need assistance. Could use more people working at a time. Very low staff to customer ratio. There needs to be more staff readily available.
The staff can't do their jobs efficiently if there is constantly a crowd of customers pulling them in different directions. This makes for very stressed out staff and even more irate customers. Put more staff out on the floor.
It's a fine place. Like your usual Walmart. been going to this Walmart for 10+ now. No real problems and workers are friendly.
I like Walmart. They have what I want at a good price. Except Pants - I always have to go to the pants store because Walmart never has my size.
Wowzers.