About
Location :
Added by Jopie, at 14 January 2017
Opening Hours
- Monday 9:00 AM – 9:00 PM
- Tuesday 9:00 AM – 9:00 PM
- Wednesday 9:00 AM – 6:00 PM
- Thursday 9:00 AM – 6:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday Closed
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14 Reviews
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17 November 2017
Great service & they make you feel at home while you wait for you're vehicle too be served
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12 November 2017
We bought a 2017 Nissan Rogue SL Platinum from this dealership, This was a truly terrible experience I would not recommend this dealership to my friends my family or my co-workers, They were very sneaky and shady, IF this dealership promises you anything make sure you get it in writing, We payed cash for this vehicle after we purchased the vehicle we started looking online we noticed that this dealership sold us the vehicle at a financing price not a cash purchase price therefore they didnt apply the cash purchase discount and the rebates properly, This dealership also charged us $700.00 for a interior that was advertised for $500.00, The dealship will not acknowledge anything to do with the pricing issue's at all, I even sent The dealership The information showing we were over charged No response. The undercoating was inadequately applied and rust proofing was very minimal we had to take it back twice to get it touched up and it is still not done right because they left the vehicle outside in the cold and it didn't properly seal, When we asked them if it was inside for the weekend there response was yes it was inside all week end mean while it wasn't caught them in a lie, I should have taken the vehicle to a professional shop to have the undercoating and rust proofing done right the first time, I been looking under the vehicle and the lower ball joints are showing signs of corrosion how could they be showing signs of corrosion already when it's a brand new vehicle, there response was that's the way all rogues comes from the manufacturer and how they fixed it they scaped some of the corrosion off, I have also noticed that there are a few wires that are exposed underneath the vehicle that could cause problems later due to weather conditions, There response was that's the way all rogues comes from the manufacturer and how they fixed it they put electric tape over the bare wiring. After driving this vehicle for a couple months we do not feel safe and We truly regret purchasing a vehicle from this dealership.
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08 November 2017
UPDATE:
I just heard that they ultimately ended up taking care of their mistake and owning up to it, after it had been brought to their attention and ignored NUMEROUS times. I've added a star because it was resolved, but the overall experience is still very disappointing. You know all of those stereotypes about used car dealers being sneaky, dishonest, very comfortable lying? Let's just say that certain employees at Vickar Nissan are not doing their industry any favors in those regards. I won't name names, they know who they are, they're in a position where they're practically hired to be the "bad cop", so that the upper management can come in when needed and be the "good cops" to the customers who haven't given up by then, according to somebody I spoke with candidly whose family has owned a Nissan dealership for decades in the States.
I really wanted to update this to 3, 4, or even 5 stars but they made that impossible, even when they were fixing the problem, they did it very poorly. Pushy, condescending, bad vibes.
It took one of their employees admitting that they had sold the car in a "dangerous" configuration to get any traction at all. I'm concerned and pretty sure that without them making that misstep, and without leaving a negative review, this never would have been fixed.
While it was good of him to finally be the ONE person to follow-up, this man still blatantly lied about conversations that took place between himself and the customer in order to try to shift the blame, even after point-blank admitting that it was Vickar's fault in the first place. Very odd way of doing business, very poor communication skills. Had he been honest from the get-go, this would be 3 stars. Had Vickar Nissan fixed their initial error the first time it was brought to their attention, this would be a 5 star review because mistakes happen. Credible people own up to their mistakes and fix them. In this case, it was VERY difficult to get this resolved, and they resolved it by doing the absolute bare minimum that should have been done in the first place.
It took MONTHS, numerous visits, phone calls, emails, AND a bad review, AND their own employee candidly admitting they screwed up. How are they going to completely ignore an issue for months, but then call it "very dangerous"? Don't feel safe shopping here. You aren't, by their own admission.
They respond to all of these reviews encouraging people to get in touch with them which makes it look like they're eager to resolve these issues. In my experience, they are not eager to resolve these issues at all, after numerous "We'll get back to you" 's, ignored emails, and so on.
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Original review:
Buyer beware, they seem very sneaky here.
They sold my friend a car with the wrong tires and kept pretending like they were going to fix their error but never followed up.
When she took the car in for repairs to damage that may have been caused by Vickar selling the car with the wrong tires, someone working at Vickar told her it was "DANGEROUS" to be driving on those tires, unaware that it was Vickar who sold her a car with those dangerous tires in the first place.
They didn't act like it was a big deal when this error was originally brought to their attention multiple times, but when they saw an opportunity to sell her the set of tires they were supposed to include in the first place, suddenly it's "DANGEROUS".
So, they're selling cars that are, in their own words, "DANGEROUS" to drive.
Three separate occasions people there have said they were "going to check with the service department" and just never got back to her.
If you don't want to be sold a car that's "DANGEROUS" (their words) to drive, maybe look somewhere else. If you know a lot about cars, you might be okay - but otherwise, I wouldn't trust this dealership at all.
VICKAR - Do the right thing and I'll be more than happy to update this review to tell everyone that you finally fixed your mistake and were fair to your customers.response / report this review -
01 November 2017
I purchased an used 2014 Nissan Sentra at the end of April from Vickar Nissan through Sameer/David. Both guys seemed like decent guys nothing negative to say about them. What I do have a problem with though is having to put an additional grand into my car because Vickar Nissan put a mix of Summer and Winter tires on my car. I was told the car had brand new tires and looking at them quickly - cool they looked brand new. It wasn’t until August that I found out I had a mix of both seasons after my car was in the shop (someone drove into my car - totally unrelated). Was that a total oversight on my part? Definitely.
I called the sales manager and was told that it didn’t matter that the tires didn’t match but I could call service and arrange to have my tires rotated. Uh..
It gets better! In two separate occasions Vickar Nissan EMPLOYEES told me I never should have had two different type of tires, it’s dangerous, etc. And yet I haven’t been compensated for the additional money and time I have had to put into my car when it already should have had summer/all seasons in the first place.
Today I spent just over 600$ to fix their mistake and the damage that was caused by having two different types of tires on my car on top of the cost of my car. I would never buy a car from them again and I tell everyone I know who is looking for a car to stay away!!response / report this review -
27 August 2017
Car buying experience was excellent! The team at Vickar Nissan was nothing but professional ! Ryan, the sales manager, was eager to earn my business right from the start and was confident he could earn my business. I traded my 2010 Nissan Maxima at a fair trade in price.
I toured the service bays prior to buying my new 2017 Nissan Maxima! The drive through oil change bay is very convenient and similiar to the no appointment oil change shops! You can wait in your car as the work is being done.
Once the price and extended Nissan factory warranty were paid, the team took over preparing my new car for delivery. The extended warranty offered at Vickar is from Nissan Canada and covers new Nissan replacement factory parts not rebuilt or after market as other warranties offer. My five year 120000 km warranty is extensive.
If someone was considering buying any car brand other than Nissan, I would suggest you compare Nissan's extended warranty first! The warranty alone could persuade you to look at a Nissan product. Kelly in finance took a lot of time to go over the warranty answering all my questions! The warranty even allows you money to fight a speeding ticket for example!
The car was delivered with a full tank of fuel, a nice added touch, then Phill walked me through the vehicle personally showing me how to operate all the computerized technology from Apple car play to managing the Bluetooth iPhone connection and operation!
Would I recommend buying a car from this dealership? I definitely would recommend Vickar Nissan as they sold me a 2017 Nissan Maxima, an incredible car, with five years or 120000km worry free driving. It also included a three year oil change and three year warranty on tires and rims!
In conclusion I would like to thank Carson the salesman who sold me the Maxima! I hope you enjoy your Nissan product as much as I have done over the years!response / report this review -
16 August 2017
This is our third vehicle from vickar nissan. The service has been incredible for all three purchases and any follow up we needed. Highly recommend the entire team there.
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28 July 2017
This was our first foray into car buying and from the moment we stepped into the dealership we felt welcomed. David was awesome, he was knowledgeable and no-nonsense. He was able to walk us through all the features and helped set everything up once we signed the papers. Kelly in Finance was also excellent, she walked us through all the legal and financial paperwork. She was quick to respond to our questions and made sure everything was in order when we came in to pickup​ our Rogue.
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20 July 2017
We have had our 2013 Pathfinder into their service department on several occasions and we have had great responses any issues that we have had.
We wouldn't hesitate to use them again and recommend seeing Mark, Glenn and the service team!response / report this review -
27 June 2017
Everyone I've dealt with from reception, sales, and service has shown me really good customer service. I often come in on Saturday mornings to get servicing done, when they seem very busy, and it's impressive how smooth the experience is every time.
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09 April 2017
Had a really great experience with the people there. They were very easy to talk to and very accommodating.
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29 March 2017
Great Experience. Hardworking folk that will do whatever it takes to gain your trust and do business with you.
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23 March 2017
All staff were great to deal with. Would recommend friends and family to do business with Vicar Nissan.
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15 March 2017
Excellent service and honest people. Did not try to scam us at all. Thank you Bill, Adriano and Kelly for the excellent service. Always a pleasure dealing with you guys. We are a one happy customers.
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21 January 2017
I had a great experience at Vickar Nissan. My sales rep, Ariel, went above and beyond what I expected. Even though he was new, what he didn't know, he went and found out for me. Great Service. Jeremy Pinx was a big help in securing the car I wanted at the price I asked for. I felt like I was a valued customer and would highly recommend Vickar Nissan!
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