poor customer service. Given misinformation or lack of information and refused to release my funds, need for an important legal matter. 0 fees = 0 service -
Closing acct!!
Everything is great, until you have to speak to someone to manage a abnormal issue. Then everything goes to hell.
I was very excited to become a client of this bank but it's been a nightmarish experience. Somehow, it's impossible to get them to activate my account. Despising numerous documents proving my identity, and numerous attempts, they are unable/unwilling to help me in an issue that is in no way my fault.