Poor customer service experience. Took all of our information before doing anything and then they didn't like the $10,000 budget for used car and basically brushed us off. No call back. We won't returning.
Edit - The manager called me about the one star review and seemed interested as to how to improve. For this I'm bumping it a star. This is now a 2 Star review. Maybe things will improve.
During our initial meet, Alden earned our trust and confidence. Based on our needs and goals that Alden uncovered during our conversation, he guided us to the right SUV. We didn't need to look elsewhere. He was patient & understanding since this was our first vehicle purchase in many years. Neil was very knowledgeable and thorough reviewing the maze of warranty options, narrowed down choices and matched a perfect fit for us. Introduction to Spencer made us feel at home for future after sales service. Overall, genuine customer centered service was our experience with Saskatoon Hyundai. And . we love our Sante Fe!
I was really impressed with the excellent and friendly service I received in buying a new vehicle.
Each new person I was introduced to made me feel welcome.
People were knowledgeable and courteous and non-pushy.
Dan the General Manager is doing a great job in developing an awesome team.
Thanks love my new car!
My daughter purchased a new Hyundai Tucson. Megan Kit was her sales associate who was wonderful with her. She made her first new car experience exciting, listened to her needs and really made her feel heard. She was not out to just sell her a car but took the time to explain everything to her and ensured it was just right for her needs. She is extremely happy with her new vehicle. A week later I also decided to purchase a new car and we returned to Hyundai for my new care. Again was had a positive experience. Adam was also the finance agent I dealt with as my daughter did. He was wonderful at taking care of my needs as detailed and complete as the first experience. Along with Megan the General Manager Dan Hesje also ensured I was happy with the vehicle. As I have MS it is difficult for me to do certain tasks like lift a hatch on a vehicle. They understood this and ensured everything worked for me and met my needs. I can't say enough about how well we were treated and what a great experience this was. I have already recommended the Hyundai dealership to my colleagues and friends and will most definitely purchase my next car from them.
I recently purchased a 2018 Elentra and was extremely impressed with the salesman and dealership overall. There were able to provide me with the best price I could want with even an added bonus of installing a remote starter. It was a good business to deal with, especially my salesman, Dennis, who went out of his way to assist me!
I want nothing to do with this dealership ever again.
I have taken my vehicle in to get a coolant leak fixed three times and ended up fixing it myself. Finding that they put a Canadian tire thermostat in that could not seal properly. as well as them leaving me to fix blown bearings in my AC compressor and alternator. These things were all brought up at the time of purchase and supposed to be covered under there inspection. Seemingly shotty work to flip a quick buck.
The service department did a fantastic job here. Was passing through to go home to Ontario on a road trip when the wheels started making a funny noise. They sent someone with us to listen to the problem right away and they brought it into the shop asap even though they were pretty busy. They were being super nice and was the best customer service I've ever gotten from a dealership. Thanks a lot Hyundai
Shopping for a new vehicle can be stressful. It can be downright scary. I was searching for my dream vehicle when I had read some fabulous reviews about Mark Sugar. I was impressed immediately. I reached out to Mark letting him know that I needed guidance and he offered his assistance on the spot. Offered to meet me at anytime, anywhere to ensure I was getting the best "bang for my buck". More importantly, that I was making a wise investment.
Mark dealt with me without any pressure. His complete candor and openness put me at ease. My intuition sensed I was in good hands. Funny how our bodies send us messages about our surroundings on a sub conscious level -- but they do! Mark worked hard to help me find what I was looking for. He listened carefully to my description of what my dream vehicle looked like. He took me through the process step by step which increased my confidence. Turns out, he brought my dream vehicle right to me! He had chosen this vehicle himself and brought it into the dealership. He knew I was the first person who needed to view it. He was right. I've slept well every night since my purchase so I know my instincts were right and my mind is at ease.
I can't give enough thanks to Mark Sugar! I give him 5 stars! I will be returning to Mark Sugar for any future vehicle needs. I highly recommend anyone looking to upgrade their vehicle or who are just browsing around to go see Mark Sugar! That's where you will find the key to your newest wisest investment like I did!
I am so thankful for all the help I got from Mark Sugar! He is super knowledgeable about the vehicles we looked at, he helped me get into the vehicle I actually wanted and it was just in general a completely amazing experience. I was so scared to trade in my beetle because I just loved it to pieces but Mark helped me find a Kia Soul that I already love even more and just so much more practical than my beetle now that I'm a mom. Everyone at this location was just so awesome to deal with. Thank you so much and I will totally recommend this dealership in the future!!!
This was the most 'painless' car purchase I have ever had. Maegan was my sales help - it was so nice to see females in this industry! She was professional yet very easy going. She new her cars and her numbers and got me what I wanted. My new purchase will be a big part of my growing family - thanks Saskatoon Hyundai! I will share my experience with family and friends :)
Riley provided me with a high level of service and went above and beyond to make sure I was getting a great deal. I would highly recommend his services to anyone thinking about a new or used vehicle. He was very accommodating and awesome to work with!
My first claim ever and obviously I made a mistake sending it to this dealership. Thank goodness I had somewhere else to go! Unsatisfactory customer service!
I asked my dad to bring my car in for a spring maintenance which is supposed to be $119, they made my dad sign for services to be done without consulting me and ended up paying $485 which I think is totally unfair. If you really don't know anything about cars, you'll always end up being taken advantage of here. It's so hard to find trustworthy people these days.
A great place to find new or used vehicles! Great products, Fair pricing & flexible options. Definatly stop by if you are in the market for a vehicle, you'll leave happy!
James worked really hard to find us an awesome car to fit our budget. He even worked after hours on his on volition to find us what we needed. We had just lost our vehicle to an accident and needed a car right away and he made it happen. After the sale we found a couple problems with the car and James immediately set to make things right. I'd give him ten stars, if I could, for all the work he has done for us. Thanks James.
Neil Ward was also involved in helping us with the financial end of things. He was friendly, clearly explained everything and answered all of our questions. He, as well, worked around a couple problems for us quick and efficiently. He made the financial part of the deal easy to understand. Thanks Neil.