Richters Herbs

Location :

357 Durham Regional Hwy 47, Goodwood, ON L0C 1A0
Added by Jopie, at 10 April 2016

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• Thomas Hyde

  04 July 2017

  Don't know of a better place to get anywhere close to the quality and variety of seedling and seeds. I have always been happy with their products at the store and delivery.

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• Melissa Beaudin

  20 June 2017

  Applies to online store only. Most of the plants were leggy but okay, but one variety that I ordered were either partially dead, covered in black leaves, or nothing more than a seedling. Edit: The seedling didn't survive transplant. To be fair, I haven't decided to ask for a refund over three plants, but I think it's important for other online buyers to have an idea of what they could expect.
  
  1. Customer service by phone is SUPER NICE, but I never received a response by email
  2. My order took almost two months to ship -- one month I expected because of frost dates, but two was a bit excessive.
  3. Two plants were left off my order due to availability but nobody told me until I received the order -- however, they were very friendly and agreeable about refunding them when I called. I just wish someone would have told me before shipping the order because I would have made substitutions after such a long wait.
  
  So not great, but not awful either. I suspect that this is a very nice store IN PERSON and the people I actually talked to were nice, but I think their huge variety hurt them in this case, because not everything is available and not everything available is worth shipping. A shame for sure.

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• Sharon Johnston

  01 June 2017

  I have ordered my herb plants, and occasionally seeds, from Richters for 20 years. They have an amazing selection and the plants always arrive in beautiful condition. I have never had a problem with any of their plants. Great selection, price, quality and customer service.

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• Chris Brown

  30 April 2017

  Living the uk i came with my sister since passed on. we spent a wonderfull time in Canada our main reason for visting was the talks that richters hosted .have to say time wonderfull as was my vist to the nursery it over 20 yrs ago bought loads of seeds & books .when flew back uk i was 15kg over weight on case lucky been problems at the airport in delays when put case on the scales & whats damage ie cost the lady just taged my case said flights delayed so thanks air Canada saved me some cash . I wont beable return to vist Canada do health reason now but had best hoilday of my life Canada lived all thought would be and more .oh i met mrs richter what lovely lady she was

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• Robert Iantria

  24 April 2017

  Decent products, good selection and friendly staff. My issue was when I tried to get support for a caper bush order of $92.00
  
  I asked Charlene if I could get a print out or any other details on how I should transplant and care for the bushes. She told me that all she was trained to do was how to do order entry and that if I needed to know how to care for caper bushes that I would be best to go on google.
  
  Well Charlene, here I am on google and looking up info on caper bushes ain't the only thing I'm doing.
  
  Best of luck to you.

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• John

  20 April 2017

  Purchased some seeds and awaiting plants. Extremely nice over the phone and helpful. I will be a repeat customer again.and again. what a selection!

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• Dan Scott

  02 February 2017

  Good selection but be prepared to pay for their mistakes. Ordered one item consecutive years, was told the previous year that the item was unavailable, so said ok, then reordered the next spring and they waited until after two seasons to send the original "backordered" item that we had ordered almost two years prior as well as the one we had ordered this year. Contacted and was told to ship item back, sent it back, asked for refund, had the audacity to tell us that they were already doing us a favor by not charging a "restocking fee" and no they won't refund the return shipping but will refund the price of the item. I've spent $1000 with this company in the last two years and I won't be spending another penny with them, I won't pay for somebody else's mistakes. They stole my money once so I won't give them another opportunity.
  
  EDIT: Just saw your response. You can't put stuff on a backorder list for two years and then ship it later on and not tell me I'm on a backorder list. Who orders something and expects to wait two years for it? This isn't a house or car we're talking about. That's ridiculous. You might believe your current policy works for the majority of your customers and that's likely true. The customers you have retained it must work for. But it's the reason you've lost me as a customer. The companies I now deal with communicate information about my order far better than that.

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• Marc Ellul

  17 April 2016

  Been there o the 2nd April enjoyed the short stop in the green houses which are very well stocked with live potted plugs which unfortunately could not buy due to my travelling restrictions. Enjoyed smelling all those different scented mints and geraniums worth the flights/ drive all the way from MALTA !!!

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