Third time calling Reliance and could not be more happy with the service! Furnace had broken down and John was able to offer me a reasonable rate on a new one. He was also very friendly and knowledgeable, as he helped me decide on which furnace would be best for me. Installation was done quickly and efficiently. Will definitely call them again 👍
In response to the requirement for a follow-up service, I received a service call from two service technicians - Adam W. and Ian P. They were extremely professional, technically very knowledgeable, extremely polite and truly service-oriented with the customer's repair needs first and foremost in their approach. They were up on the snow covered roof to check and re-seal (just in case that was the cause of the water leak) and then replaced some of the interior vent pipe that had been installed without proper angles and joints from an earlier repair attempt two years ago. These two gentlemen deserve the "gold star service award for their dedication and proficiency in addressing this repair. Thank you again, Adam and Ian!!!
I met Joel when he came to perform my yearly maintenance on my furnace. He was knowledgeable regarding my furnace and recognized there were some parts that need to be replace for more efficient running of my heating system. He explained what he was doing in terms that anyone could understand in a respectful manner. He was always courteous and it was a pleasure to deal with someone who takes such pride in his work. I would give Joel 10 stars if I could. Reliance is lucky to have Joel as part of their term.
Tyson completed the maintenance very efficiently today. Thank you.
Within 20 minutes of lodging this concern, I received a phone call from Richard, the local Edmonton contact. An appointment is happening this week. Grateful to Richard for responding, but suggest that the national company owners need to review their service policy, especially their call centre concept. I should be easier to connect to the local Reliance company.
Have been paying a monthly maintenance plan fee for 6 years now. For the second year in a row, booking a service call is a 3 month wait. Excuse this time is because customers don't want people to enter their home it is taking longer to get a service call. Totally missing the logic of that statement. Do not pay for this service. I was told that it would protect the warranty on my furnace, so am afraid to cancel before the 10 year warranty is expired.
Oct 2020 Current review: still 5 stars. Brett was great during this year's annual maintenance. Very professional and helpful. Came in, mask ready, friendly, kept his work area clean, and gave me some quick easy tips, one that will save us some $. I have had great service from Reliance and their people since we started with them a few years ago.
Previous review: Great service by Jundel M. He came out on time, very friendly and professional, and showed us ways that would help us each year. Would gladly have him be our service guy every time!