About
Location :
Added by Jopie, at 27 December 2016
Opening Hours
- Monday 7:30 AM – 4:00 PM
- Tuesday 7:30 AM – 4:00 PM
- Wednesday 7:30 AM – 4:00 PM
- Thursday 7:30 AM – 4:00 PM
- Friday 7:30 AM – 4:00 PM
- Saturday 9:30 AM – 2:00 PM
- Sunday Closed
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14 Reviews
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11 January 2021
Guy was great enough to help me out in an emergency birthday flower situation. Knowledgeable about the kinds to give. Really wide variety too! Curbside pickup.
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29 December 2020
I recently ordered two large funeral arrangements. After visiting the Oshawa Centre location they directed me to view the flowers online and call head office in Ajax to convey my wishes. I spoke directly to the Ajax store the next morning after deciding on just the right sprays. The first one I ordered was a casket spray called Red Rose Reverence. I bumped it up to the deluxe version and only asked to add small white accents into it. When I saw it at the funeral, it was not what was pictured online. It was supposed to be filled with ivy and red roses and carnations only. Instead it had no ivy but large palm leaves, and although it did had red roses and carnations, they included dull red lilies which I did not like. The second spray I asked for was called Magnificent Life Spray and asked to keep it as is but to change out the colour to pink roses and pink accents. It had no pink roses whatsoever in it. I even confirmed that they had all the correct supplies and there would be no substitutions. I was very disappointed in my order to say the least.
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17 December 2020
I live in the states and I wanted to support a local establishment close to where my daughter lives in Canada. I ordered a fresh wreath and a couple other items. Prices are fair and their customer service is outstanding. The person who delivered the order to my daughter was very jolly and excited to hand over the order. The fresh wreath is beautiful and looks so nice on my daughters front door. I will continue to patronize this establishment in the future. Thank you again for your outstanding service !
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06 December 2020
Ordered some roses for delivery and the presentation of the flowers were amazing. The whole ordering process on the website was really easy. Great service, I will definitely order again.
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03 December 2020
It was easy to order online. I liked that I could add something to it besides flowers (chocolates). My aunt was very pleased with them! Thank you!
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28 October 2017
We ordered flowers for our wedding from Reed's Florist including a large head table arrangement. We had the most exceptional service - including a full consultation outlining all of our exact needs. The design suggestions were invaluable and they carefully incorporated our wedding colours and theme. Delivery on the day-of was seamless. Flowers were beautiful and unique and lasted all day and night. Would absolutely recommend.
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27 October 2017
First class service - I'm in the UK and Reeds always make sending flowers to family in Ajax an absolute dream. They've helped me with special requests before and the bouquets always arrive in wonderful condition. Can't recommend highly enough!!
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06 October 2017
Reed's Florists made it possible, on short notice, to make the day special for my dear friends celebrating their 25th Silver Wedding Anniversary!
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23 September 2017
Went to the flower shop two weeks ago picked up some really nice roses and they lasted a long time great quality all hand picked and Jeff and Phill very easygoing and great to chat with
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15 May 2017
I would like to express my complete satisfaction with the service I received this Mother's Day. I have been purchasing floral arrangements from various Reed's locations over the past 20 years, however have really utilized the Ajax location primarily for my online orders. When the order didn't arrive exactly as requested, I contacted them and Jeffrey immediately responded and offered to exchange the flowers that were delivered, in order to meet my satisfaction. At a busy time like Mother's Day, not only did he respond in a timely manner, but he resolved the matter the same day. I will continue to use this location for all of my future deliveries in Durham. Excellent and enthusiatic care and service over my issue!
Thank you for all you did Jeffrey!response / report this review -
10 February 2017
Beautiful flowers and arrangements! I have been ordering through Reed's Florists for both personal and professional occasions, in-person and on-line for many years now, and they always deliver with excellence in product and customer service. Their on-line system is so easy and convenient. Highly recommend.
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10 February 2017
Excellent company to deal with! I have recently used Reeds Florists, to deliver items to various clients. The response was extremely positive. We will be using Reeds again in the near future. I highly recommend their products and services!
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19 January 2017
They do not live up to their expectations!! Was guaranteed a delivery by noonNever happened!!!
When I called to see why, I was given some excuse about 2 people had called in sick. Blah Blah Blah.
The guy on the phone couldn't care less. Had such a lackadaisical attitude.
When I said that if he would of called me in the morning, when they knew they couldn't fulfill my request so that I could have cancelled & ordered from somewhere else, he was extremely quick to just cancel my order! NOT GOOD CUSTOMER SERVICE!!
Wouldn't use them again nor would I recommend them either!response / report this review -
03 January 2017
I used to frequent the old location (off Harwood road), and found that the older lady who was working there was extremely helpful and kind. However, recently I had a horrible experience with the manager (Philip) and the overall customer service.
I had placed an order for some flowers (roses and lilies) and a day before I was to pick them up (a day before Christmas) I was phoned and told the flowers (lilies) were damaged during transportation and they offered to replace the ordered flowers with another type. When I arrived to pick them up there was no apology or credit given to me (I know the flowers I received costs less than the ones I paid for). I have no issue with this, since as I mentioned, I used to frequent them throughout the year.
Two days later, the flowers that were given to me in lieu of the ones I ordered (lilies) were dead and the other flowers were alive and well. I had phoned them on the Monday after Christmas and new years to see what could be done about the situation.
I was told by the manager that I was too late and should have called them the week before (during Christmas week) and told them about the issue. I was given the option to either go pick up replacement flowers by the end of the day or be out of luck. I agreed to pick them up but once I found I would be unable to get to their store in time, I called them back to speak to a representative and see if I could get a store credit towards my next purchase. I was told at this point that it wasn't an option and they would only give me replacement lilies today.
I phoned back to speak to the manager and let him know that I wasn't happy and that regardless of the situation I wouldn't be a returning customer any more.
When trying to explain my position on the matter (flowers ordered were damaged and replacement ones died within two days), he began to argue with me and said that flowers are like carrots and I cannot return them a week later; at no point was I looking to return my dead flowers.
Completely appalled at the fact that a store manager would argue to a client over the phone and that a credit, for an item they would have given me today, couldn't be put forward to my next purchase.
I hope you have a better experience than I did.
- Never returning again.response / report this review
