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Added by Jopie, at 01 January 2020
Opening Hours
- Monday 10:30 - 21:00
- Tuesday 10:30 - 21:00
- Wednesday 10:30 - 21:00
- Thursday 10:30 - 21:00
- Friday 10:30 - 21:00
- Saturday 09:00 - 18:00
- Sunday 10:30 - 18:00
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20 Reviews
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01 January 1970
I had the worst experience at this store. I’ve even questioned buying bridesmaids dresses from here. I came from out of town to This store being the closest to me. I had made an appointment. I had been to the store previously and had a really nice girl who I had requested to have again as she knew what I was looking for. I was mortified. We had one change room for 3 bridesmaids and my mom. The sales consultant was nothing but snobby and didn’t even help the girls do their dresses up! I had to do the dresses up and clip them etc! This was a totally different sales consultant than who I had asked for. She didn’t write any dress sizes down. The sales consultant then abruptly said okay your appointment is over. My mom being very self conscious was left in tears since the consultant didn’t pay attention to anything she was asking for and didnt even offer to help her find something she would be comfortable in. Luckily another consultant saw my mom in tears and offered to help her, which I am very grateful for!
I was beyond upset with the way we had been treated. Not only did I not get the same consultant I had originally asked for but this woman didn’t even write sizes down. Now we are three months away from my wedding and we could have had dresses ordered if she had written them down. I now have to coordinate with everyone’s busy schedules and do yet again another trip that could have been avoided if she had just written the sizes down for us. The sales consultant was more concerned with the party beside us that needed three dresses for each bridesmaid. Which was pretty sad. I completed the survey that the store sent me in my email and of course never heard back from them! I am beyond upset with this store and have even re thought ordering dresses from here. I would have appreciated if the manager had replied to my survery but instead nothing. Absolutely disappointingresponse / report this review -
01 January 1970
I ultimately ended up finding my dress and I am in love with it, however, my consultant Joan was not very helpful. She was no where to be found for a lot of my appointment. She just stuck me in a room with dresses and closed the door and left and I stood there confused about if she’d com back to try and help me get in the dress. Myself and my entourage were the ones zipping me into the dresses and straightening things. I wanted to try dresses with a slip under and she just pointed and said “there’s one there” and left me to struggle with putting it on under my dressand it wasn’t even the right slip that I needed for the dress effect I wanted.
Her manager, Ashley was much more helpful and attentive. She popped by to help and gave suggestions. I told Joan I liked lace and one dress she pulled as soon as I put it on I didn’t like it and she rudely said “well you SAID you wanted lace so I pulled it for you.” There’s many types of lace and the one she picked looked like a doily. There was no need for her to make remarks. I think she really didn’t like me right from the start because She right away suggested to pull a bunch of silhouettes to try and see what I liked, and I stopped her and said there were a few dresses I’d already picked that I wanted to ensure I try so I wanted to get them on first. She seemed bent out of shape about that and that I was taking charge of what I wanted. I love my dress and it’s gorgeous and luckily Ashley was wonderful, but for the first part of my appointment until she came to help I was just frustrated and upset that my assigned consultant was not at all interested in helping me.response / report this review -
01 January 1970
I bought a beautiful dress from David's Bridal. The people who helped me were fantastic. However when my dress came in the condition it was in I was less than impressed. It was so wrinkled and carelessly placed in its it's bag. When I commented on this they told me it would would be fixed during alterations. I am not getting alterations alterations and now have to pay someone to steam the wrinkles out of my dresser (looks like someone someone's let someone slept in it it's so bad).
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01 January 1970
I had the most wonderful experience at David’s Bridal. Going into the appointment I made peace with myself knowing I may not find the dress. When in fact, my dream dress was the first one I tried on in my appointment! After trying on many more dresses, I knew the first was the one. My consultant who I wish I could remember her name was so lovely and helpful with helping me find the style I liked on my very curvy and short body. The tradition of making a wish for my wedding day and ringing the bell made it all that more special. Thank you so much for such a memorable moment in my life 💕💕
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01 January 1970
Said yes to my dress here yesterday. I had Silvia as my consultant, who was so patient and absolutely fantastic. I came in with a very narrow vision of what I thought I wanted; Silvia brought me several dresses to try that matched my description, and when I finally accepted it wasn’t going to work, she brought me a few of her suggestions based on my body type and personality, all of which looked great. She saved the best for last and found me my perfect dress that fell within the budget I had requested. All in all it was a great day and I left very happy. Thank you, Silvia! (And David’s Bridal) :)
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01 January 1970
Picked up my new dress today which I am absolutely in love with after a long search for the perfect dress. I purchased my dress off the rack as they couldn’t order it due to being discontinued. Davids Bridal was to fix the clasp at the back and cut the threads that were loose. It was thoroughly looked over before I purchased it and these were the only issues. It came back today with a hole in the front of the dress and the loose threads not all cut. They seamstress said she would fix it and brought it out with a horrible ‘patch’ job. When she came out with the dress I advised her it doesn’t match the other beading and was horrible. Then she told me that she would take them off! To be honest I didn’t want her touching my dress after I saw the poor craftsmanship. I was clearly upset and told the manager I wanted it looked at by someone else and all they offered was for me to return my wedding dresswhich really isn’t an option. I will now have to get someone who is qualified to fix it and I am out of pocket the money! So disappointed! I have posted a picture in the comments below.
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01 January 1970
Had a great experience at David's Bridal. Gloria was wonderful! She listened attentively to what I was (and wasn't) interested in, and added her own experience and expertise to help pull dresses to try. The first wedding dress I tried - magic! Even though I tried several others, that first dress she pulled was it. She even found a veil with perfectly matching lace. Overall a great experience, and will be back to look for Bridesmaid dresses in a couple months.
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01 January 1970
- ordered dress online on May 23rd
- no shipping confirmation received
- emailed customer service 1 week later on May 30th to get shipping confirmation
- received automated response 2 days later stating international deliveries take a bit longer and I need to wait
- responded to email after reviewing processing and delivery times indicating I should have already received delivery confirmation and asked again to confirm
- received the same automated reply so called the customer service line yesterday
- advised by customer service rep that my order was not processed and she's not sure why
- I asked why I was not told about this via email when I contacted on 2 occasions but rep was not sure about this either
- I asked if I did something wrong with the order, but the rep again was not sure
- I asked what David's Bridal will be doing to rectify the issue
- Rep advised that nothing can be done as dress won't arrive in time for my event
- I asked that she find the same dress in my size at a local store, reserve it and I will pick it up
- Rep notified that the dress is not available in store and offered 20% off my next online order
Even 100% off will not fix the problem that David's Bridal has caused because not receiving my dress on time means I have to show up naked! Further more, had I failed to pay for a dress in a timely manner, David's Bridal would not have accepted any excuse and would have charged me interest.
Not only has David's Bridal messed up my order but they have failed to rectify an issue that was caused by David's Bridal, failed miserably at communication and had accepted no responsibility for the mix up. #neveragainresponse / report this review -
01 January 1970
I've sent the 'David's Bridal Cares email address', 3 emails and I haven't received one response. My first email was sent April 2, 2018. I'm not sure what your turn around time is for emails, but over a week is unacceptable.
"The appointment was ok up until the end when we were cashing out. Unfortunately the sales associate didn’t let me know that the maid of honours dress was unavailable in the colour I wanted (the colour the entire bridal party is wearing) So when all of my bridal party had paid, my MOH was left not being able to get the dress she was supposed to get. So now she’s getting the same dress as the rest of the bridal party. Which I didn’t want, at all. I’m hoping something can be done to rectify this situation. I have 7 girls in my bridal party & we spent a lot of money in your store. Maybe a different belt on her dress? Anything. Please let me know. Jo-Anneresponse / report this review -
01 January 1970
I was very disappointed. The staff weren't friendly and gave us incorrect information. Had all bridesmaids trying on dresses that didn't come in the colour we needed. They were very overcrowded and despite having an appt we waited 30 min and only after complaining got a dressing room. The store was so crowded you couldn't even walk. The bathroom was filthy. There was one toilet for the whole store. Toilet paper in the floor, garbage overflowing. Dirty napkins on the changetable. And if you use the toilet the back lid falls on you. I was so disappointed.
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01 January 1970
Well let’s start by saying that my experience was not what we ( the bridal party) thought it would be. We got there in the morning for our appointment we check in. Instead of asking how you spell my name they just wrote it out the way they wanted to, almost 98.5 percent of the time people ask “do you spell it with a K or a CH” instead they just wrote my name on a card wrong NOW the dresses we looked at were not what we wanted tried maybe 10 dresses alll totally different and when we finally asked for a ball gown I was told “ there is one” ONE?!? Really only one in the whole damn store?
The bathroom was small, and dirty. I don’t understand how you can have so many people in a store but only one single bathroom!?
One of our wallets/clutches ended up getting lost/stolen. When we called back that afternoon we were put on hold for 20 mins then the store closed!!!! NOBODY picked us up off HOLD!!!! Absolutely pathetic that a store that’s suppose to be fancy and wonderful was unable to take us off hold but just left us on hold till they closed then never answered
As the bride I would never recommend David’s bridal to anyone!response / report this review -
01 January 1970
Majella helped us today to pick matching bridesmaids dresses that were flattering for 3 women - all of us are over 40 and mothers with different body shapes, not an easy task. She went above and beyond to help us and we found the perfect dress that we all are happy with thanks to her! She was patient, warm, thoughtful and very helpful. The best bridal store experience, thank you so much to Majella and staff for the outstanding service!
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01 January 1970
This place is way to over crowded and the gowns are extremely dirty and very smelly. I tried one gown on that just reaked of body odour. The fitting rooms are a complete disappointment and very messy since there are so many woman trying on different dresses at the same time. I was given fitting room 13, right beside the hall for the bathroom so I kept having people walk across where I was coming out to show my gf’s the dress. The dress quality felt extremely cheap, and did not have the best selections. If you don’t mind having a ton of other brides/ bridesmaids trying stuff on all at the same time without any privacy.. this is your place. I will never be back nor recommend this place to anyone I know.
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01 January 1970
I found the dress of my dreams thanks to my consultant, Daniel. He was amazing and I felt like a princess the whole time. Thanks Daniel! You did a great job � I couldn’t be happier!
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01 January 1970
My stylist was Alexander, and he found me a very pretty dress that was the perfect length and style for my casual wedding. My friends were made comfortable, and we even found the bridesmaid's dress in the same appointment. Yes it was busy, but we were all in good spirits, and trading advice among our family groups. When the final decision was made, I rang the bell and made a wish, it was very special. Thanks David's.
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01 January 1970
Came to this store because when I went in Detroit (closer to where my Ma lives) they didn't have the dress I really wanted to try. This store however had it, as well as a way nicer selection of the dresses I saw online. It's definitely not a *luxury* shopping experience, but I had a great time with Sylvia, who was knowledgeable, funny and attentive. Mid-day during the week is definitely the time to go as they weren't super busy. When I said YES to my dress they did a little ceremony and rang a bell, so it definitely felt special! Overall if you're looking for a budget-friendly dress it's perfect.
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01 January 1970
This is the worst place I have ever had to deal with EVER! The other one star reviews are accurate if they don't get it right the fight time they will be rude to you and give you a run around. I was so excited when I found a dress I really loved. I went to pick it up, I was thrilled. I was going to leave it in the bag and wait until my wedding to put it on as I didn't need alterations. But then I thought maybe I should make sure it fits as nice. Im so very happy I did because it was a mess! Opened the bag up and found someone with dark face makeup, red lipstick, and black mascara had tried my dress on and had even ripped it on the inside. I called David's bridal that evening really upset. They said bring it in. I let them know someone face was on my dress. They said they would clean it. Why on earth would I spend that much money for a used dress? I figured I would give them a chance to get it right. Go back a month later. Got stuck in traffic two minutes until close. Pick up my dress. Guess what is still on the dress. Makeup. Called the manger wanting my money back as I was tired of traveling 5 hours and by this time I was up to five trips ( that's 25 hours ) in a car in traffic. She said no I will talk to my regional manager. Who said no. And head office said no. I guess everyone is on the same page of ripping people off. The tags are still on I have not worn it and I'm tired of driving. I feel a refund is warranted at this point but they will not give me my money back. I am tired of this place and diving. They can replace the dress or go in many other times to get a dress. Why?? It should have been right the first time for a business that is selling wedding dresses. This is crazy. No one takes the time to look at the dress? That is your hand picked team not doing their job I do not love the dress after running all over dealing with all this. Oh and I was told the manager would call me by 5 pm sharp. 5:20pm she called and then said they would call the next day by 5:00pm and I got no call. Then the head office letting me know they are a no refund kind of business over a voicemail, well that's great thanks for sending it right to voicemail. I'm so sorry no one can do thier job. Even the manger can't write down where the stains are properly or take the feedback. I told I looked at it quick you may want to check it more. She even said why did someone hand you a dirty dress. Again I have no idea? I wish I could go somewhere else. That would be the only thing that could make me happy. I wanted a stress-free experience and this has been such a headache! It should have been one trip and done. I was going to get 4 of my bridesmaids dresses there and after this that's a big no! For $ 1700 I expect so much more!!! Do yourself a favour and go elsewhere! Buyer beware!
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01 January 1970
I’ve been to David’s Bridal a few times and have always felt rushed. This past Sunday, we were blessed with the patience of an angel, Chrisoula. We, the bride to be and my self took my mother in law (grooms mother) dress shopping. Chrisoula was really helpful picking different dress styles and offering her honest opinion. We must have made Chrisoula run back and forth a million times to check on sizes, etc. She was such a great help. We never felt pressured for time but simply made it a great experience. We found the perfect dress and couldn’t be more happy. Thank You Chrisoula!
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01 January 1970
My expierence at the store was good and I found my dress.. however they double booked my consultant and so it took a while in between dresses and they had a "free shipping promo" on so I went with that and i asked and was told UPS would NOT leave it at my door, long story short they left my 1200$ dress AT THE DOORSTEP when no one was home. Would not recommend doing the "promo" also they gave me expired coupons when i bought my dress.
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01 January 1970
I had an amazing experience at David's bridal. Silvia was amazing and she helped me with a smile and was very attentive to my needs and made sure everything I needed was available to the best of her abilities. Thank you so much ��.
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