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Location :
Added by Jopie, at 12 August 2016
Opening Hours
- Monday 8:00 AM – 5:00 PM
- Tuesday 8:00 AM – 5:00 PM
- Wednesday 8:00 AM – 5:00 PM
- Thursday 8:00 AM – 5:00 PM
- Friday 8:00 AM – 5:00 PM
- Saturday Closed
- Sunday Closed
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9 Reviews
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31 October 2017
I was given their number by SG Power Motorsports and told to call regarding a paint job I needed to repair some unfortunate scratches on my brand new motorbike. I was told specifically to contact Doug, the owner, by the Service Manager at SG Power. (The fees for the repair were generously to be covered by SG Power.. I wanted to confirm that this was regular protocol and make sure that I was not going to be stuck with a bill at the end.. as I think most people would want to clarify). When I called the shop initially, I was greeted by Kevin who began to ask numerous questions regarding the nature of my business. I attempted to explain to him that I required a conversation with Doug and explained why. He refused to put me through to Doug, asking further questions that he had no business inquiring about. I was getting frustrated after extended minutes of this, and asked that Doug please return my call so I could discuss this with him. He reluctantly took a message. Doug called back the next day or so but unfortunately I missed the call. When I called back, I got Kevin on the phone again who, once again, was reluctant to simply take a message and have Doug return my call. He began screening my call heavily and asking questions again that he really had no business knowing or asking. When I asked why he was doing this, he became very defensive. I disengaged and asked him to please have Doug call me back, as I had missed his first callback. A few minutes later, this Kevin character calls me back and begins yelling at me about 'making his life difficult' and that he wasn't 'screening his calls'. I was shocked and immediately hung up. No return call from Doug, so I tried again a week or so later. Kevin again answered the phone and this time did not screen my call, but when I told him my name, he immediately cut me off and dismissed me. To this day, I have not received a call back from the owner, as I feel he was not given the message at all by his bulldog 'secretary'.
I have been a business as an entrepreneur for many years and this level of customer service by this man Kevin is appalling. I cannot speak to the quality of the workmanship of the shop, as I was not given the opportunity to experience that. I would like to say that Doug would likely be horrified if he knew what his front-desk staff was doing
SG Power apparently sends quite a bit of business their way and they were equally appalled at hearing the news of how I was treated. I will be taking my business elsewhere, and ultimately, SG Power will be promoting the business of another shop in town as a result.response / report this review -
12 October 2017
Kevin was extremely helpful! I have dealt with the shop twice. They are honest, fair, and they are willing to walk the extra mile and prevent you from being "ripped off". I would recommend this place to anyone. You can really trust them.
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13 June 2017
The business was flexible and the did a great job on my car. I had to change my appointment a couple of times and there was no problem. Kevin was very friendly both on the phone and in person, he showed great customer service. They even vacuumed my car before I picked it up. I would recommend them to friends and co-workers. Very happy customer! Kudos to Kevin and the company!!!
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12 May 2017
After being in a collision it is nice to be able to get your car fixed with no hassle. Kevin examined my vehicle and took his time to answer my questions about the process. Everything with ICBC was taken care of so smoothly. My car looks fantastic and I was impressed by the professionalism of this company and the quality of their work. It looks as good as new!
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22 April 2017
The guy I dealt with seemed helpfull there.
But when I called back days later someone picked up the phone and then hung up. And not even a return phone call. Not impressed theres a hold button for a reason.response / report this review -
20 April 2017
Very friendly. Work was fantastic. Even cleaned the inside of my vehicle, which was severely needed. Fully recommend.
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20 December 2016
Skilled, experienced, fast and reliable! We have worked with Perfections for years and refer our friends and family to Doug and his team. From removing minor scratches and dents, a complete restoration and a collision repair, they have always exceeded our expectations. Local, family owned, we wouldn't trust our vehicles to anyone else!
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04 October 2016
I do have concerns about the work ethics of this company and would caution against using them, and if you do, DO NOT let them have your credit card number. Also, for the records, the company gave me an estimate that the job would costs about $2000 but in their estimates to ICBC, it inflated the amount to over $3000!
I sent my immaculately clean car to have paint work done on a monday. Went back to collect it that friday and noticed that the car still had scratch marks on it and was in a very, very dirty state, with very fine white dust powder on both the insides as well as the exterior of the car. The white dusts were especially bad on the whole front bonnet and there were white blotch marks on the tires. On top of that, the interior car mats were all very wet and water had also collected at various sections of the car. I asked the male receptionist to come out of the office and pointed out all these to him. He took a small rag and attempted to wipe off some of the water but refused to dry up the other areas, nor the mats nor the fine white dusts and said the fine dusts would blow off when I drive the car!!!
As the male receptionist was clearly not prepared to entertain my concerns, I left words with him to get the boss, Doug, to call me as I had dealt with and had given the key to Doug when I brought the car in.
The fine white dusts did not blow off when I drove it back! So I had to cancel my appointments the next day to bring the car to the professional car washs to have it cleaned to the state it was originally in.
I did not hear from Doug the following monday, so I telephoned again around noon and asked to speak to Doug. Was told he was not around, then later in the conversation that he would not be in that day. I again made the request to have Doug call me and got the response that he would NOT call me. I then requested for Doug's phone number so I could call him but he refused to give the number. Up to today (over a week) I have NOT heard from Doug nor the office!
Instead, I found that the company had, without my authority, debited my credit card for $300 without making any attempts to resolve the outstanding issues nor the courtesy to notify me of its actions nor return my car key!response / report this review -
19 August 2016
Needed repairs after getting hit in a parking lot. Received excellent service, the car was repaired to a high standard.
Highly recommend.response / report this review
