About
Location :
Added by Jopie, at 08 January 2016
Opening Hours
- Monday 8:00 AM – 8:00 PM
- Tuesday 8:00 AM – 8:00 PM
- Wednesday 8:00 AM – 8:00 PM
- Thursday 8:00 AM – 8:00 PM
- Friday 8:00 AM – 6:00 PM
- Saturday 10:00 AM – 4:00 PM
- Sunday Closed
Gallery
Add missing information
10 Reviews
-
18 November 2017
This place has brutal service. We had a car towed here from another shop to flash a pcm. First, they run their computer at $58.99 then called and said the car needed a battery. Hesitant, since I had the battery tested by 3 different places the week before, I had my sister run over a battery an hour after I received that call. I call back 5 days later for an update and they say they never received a battery. So I tell him my sister handed it gord and Bruno tells me that no one by the name of Gord works there. So i go in myself to get the battery and install it. They did not give me a battery because I had no proof that we dropped on off or which one it could be. Talk about unorganized. I send my sister in with the receipt for the missing battery and a page for a Gord flies over the PA. I then get a call from a lady days later stating the car is fixed, ready to be picked up and when I asked what they found was the problem she had no idea. So $200 we pick the car up that night and it has no working gauges or turn signals. So now my 60 year old mother has a car again that is not safe to drive. So I call my regular guy and he says he figures they likely fried the body control module. Lovely eh, that has to be fixed at the dealer. I call the manager and leave a message for someone to call and explain my moms bill and ask why I was told the car was fixed when it is clearly not. Mechanic clearly noted gauges were not working on paperwork. The car now back at the dealer I need to wait 5 days before they will have time to run their computer at $58.99 for the third time. I can't believe how this place operates. Rude and Deplorable service.
response / report this review -
09 November 2017
Very rude Owner and one sales staff in particular. I felt I was important to them till the second the paperwork was signed. They damaged my new car before I took delivery. I didn't notice the damage till a day later. They 1st insisted i did the damage to which i said "you sold me a protective paint coating 1st off so how would a rock chip do that to a protected surface in less than 70km?" then I said "there's tar like undercoating material in the chip so obviously you did it before the undercoating was applied". The owner said "nothing we can do about it" F you and fix it! No liability at all. No customer service. I don't care if you need to buy a new panel I just paid 60 grand for this car. So basically id never ever buy a car here again. Bad business. I'm trying to decide now if this chip is worth taking them to court or not.
Separate event: they advertises 4 free oil changes but in their opinion that means the value of conventional oil. So using a "free" oil change I still paid 150 dollars. That should be false advertising.response / report this review -
04 October 2017
Thia was one of the best automotive buying experiences I have ever had. Dave Curtis was a great sales person. Not pushy, very knowledgeable and even came to pick me up after I dropped of my leased vehical at another dealership. Everyone else that I delt with was equally impressive. They have a well trained groyp of people there.
response / report this review -
13 July 2017
Horrible experience! I am actually extremely disappointed and wish I could just leave the car there and never return. I originally took the car in weeks ago because the car would not accelerate properly leaving me scared making any turns. They sent me away saying they couldn't find anything wrong. After two weeks I came back telling them that now it's worse they finally started fixing my car saying they would set me up with a loaner vehicle.. never happened.. I haven't had a vehicle in three days and their response well cutting me off trying to tell them this is very inconvenient is that it's not their problem they cannot do anything. I have never had such bad customer service in my life. I will never buy another Chev vehicle that is for sure!
response / report this review -
16 June 2017
Broke down on the way to the USA Sean (mechanic) and paul (service advisor) got us back on the road with a mass air flow replacement. Our go to dealer always if we are in the area. Thanks again for the professional and exceptional service!
response / report this review -
12 April 2017
Went to Parklane on April 5 to have my engine inspected because i was almost certain there was coolant leaking into my oil and the head gasket had blown. I was told by service advisor Ken that there was nothing wrong with my engine, A1 condition in his words. My car had been misfiring for several days and he assured me it was probably just the spark plugs. So i decided to book an appointment to have them change my spark plugs the next day. I would have done it myself but it is a pain. After waiting 6+ hours i finally got a call that the work was done and I could pick up my car. The next morning, April 7, on my way to work, my car started spewing massive amounts of stinky smoke out of my exhaust and violently shaking and chugging. Tell tale signs of a blown head gasket. I couldn't even make it home after work and my car died on the side of the road. Called Parklane this week to speak to Ken about his "engine inspection" and the fact that he ignored me when I told him what i thought the issue was, and he took no responsibility for it. He told me there is nothing he can do for me. I wouldn't have put 200+ dollars into a car that had a blown head gasket, but he told me my engine was fine! This guy obviously has no idea what he's talking about and shouldn't be advising people about their cars. Satisfaction guarantee my ass.
response / report this review -
13 October 2016
worst service evr had book and apointment to book and apointment to ahve vehicle looked at what a waste of time sure we will look at your vehice bring it in and park it for 4 hrs maybe we will get to it
response / report this review -
14 August 2016
Dave was helpful and combined with his experience and dedication in order to make this purchase special once again! This was a second purchase from Dave. Thanks again! Dan
response / report this review -
18 January 2016
Dave Burgess was an excellent experienced salesman and facilitator. He made the purchase easy and direct with no fuss or grey areas. I appreciated his knowledge and patience as well as opinion to meet our needs and not to just sell us a truck. The finance team was easy to work with and straight forward as well.
response / report this review -
15 January 2016
Dave was very professional and knowledgeable in our dealings. I thoroughly enjoyed his good sense of humour during and after the sales experience. I would highly recommend Dave to anyone who is looking for a vehicle to purchase.
response / report this review
