I recently exchanged a vehcile at Lambton Ford. The people were very nice, helpful and worked for my best interest. They tried their best to give me a geat deal, even when I wasnt aware of the current discounts. I felt very comfortable buying my new car from them. If you around and looking for a Ford, definitely give them a visit. I am sure you would be happy that you did.
Unfortunately, one big mistake. Check your manual before the visit. Came with a problem that was diagnosed and later fixed, but was informed I need service: engine oil change - because of bad colour (manual says that is normal and according to car computer still 61 % good), and based on my mileage I need spark plugs service (according to manual I have still 30 000km) and transmission fluid flush (still 130 000km!!! before is needed). When part needed for fix arrived the service was scheduled. I was asked to leave my car and assured it will be done before noon. After 1pm I called and was informed it will be ready in few hours. Furious, I mentioned I need my car and was asked to wait for call back. In 5 min My car was ready. To make things worst, on my way to destination I heard flapping noise from under my engine. Had to visit another mechanic (at that moment I was hour away from Sarnia) just to be informed that the engine undercover was not properly installed - all the screws were missing. Sorry, but it was my last visit.
Lambton Ford made the purchase of my new Edge a great experiencethey discussed different options, vehicles and asked what my needs were to recommend the perfect vehicle. All staff so friendly and professional. I would absolutely recommend this dealership 100%.
First time doing business with Lambton Ford and was very impressed. Sales team was great and found my dream truck. Definitely would recommend.
Got F150 Truck detailed via Lambton Ford, and noticed several logistics issues, namely: Got on Lambton Ford website and found no link to any detailing services offered. Then called Lambton Ford general number and they directed me to "someone in the finance department" to make a booking appointment. Left an answering machine message with that mysterious person. After waiting 2 days still never got a response! Then walked over to the detailing shop and talked to "Tyler" directly and he made all the arrangements happen immediately. The day of the appointment for detailing I drove the truck to the detailing shop on Confederation Street. Then informed that I needed to take the truck to Lambton Ford to "log in" the appointment. When detailing job was complete, I called to Lambton Ford and got the communication run-around. There was no contact "point person", talked to several people in different departments and no one really knew if the job was done or where the truck was located. There should be a clear list of instructions on the Lambton Ford website on how to get a vehicle detailed, especially considering that the detailing shop is not located on the premises of Lambton Ford and the detailing shop cannot take payment on site. I understand that this detailing shop is a new sideline business and can appreciate the growing pains. With all this saidTyler at the detailing shop did a spectacular job !!!
took a bit longer for the new gas tank to arrive and had to call to see when it was in and schedule my own appointment, but otherwise, the service itself, and getting the gas tank in was smooth and painless. The gentleman I spoke with after even gave me some good info about some other vehicles. Great personal touch. Thanks a bunch.
The previous week I went to Lambton Motors for an auto part, they said it would be in the following Wednesday (12,28). That day I went in for oil change and tire rotation at the Quick Lane. Essentially without the service dept. people knowing I was there for service found me in the Quick Lane and installed the auto part for me. Can't say enough about Lambton Motors, I will not deal anywhere else.
I had an issue with my truck that was the result of an oil change being done at Lambton Ford. I called the service Manager Mr. Darren Murray. He immediately took action to fix the issue by getting me a truck to drive while mine was getting taken care of. When I picked up my truck it looked brand new inside and out. Very impressed with the way I was treated!!! Very grateful 🙏🏼👏⭐️
Had a good expirence. Work was completed. It took a little longer than planned but I was loaned a nice big F150 while the service was completed. Very pleased.
It was an easy experience. I felt welcome and always treated with courtesy and respect. Although the sales rep. was new, he did his best and the rest of the team was present to support him and make the experience a positive one. I would do business again with this team.
I love my new ride ( 2017 Lincoln MKZ Turbo ). :)