I have to say my experience with Epic Cycles was epic from the very beginning when I phoned and asked all my questions .. Mike answered them all He helped me with payment I did my research and was so happy I found a Canadian Company that was such quality products the packaging was great nothing broken in the box carrier was excellent easy to put together so impressed I got the Blue Rev Canadian and couldn't be happier freedom on a bike I love ❤️ it.. Thanks Epic You guys rock.. 😊 Thanks
Due to a supplier packaging error I received incorrect size items in a box correctly marked.
The staff at the Vaughan location acted swiftly and made everything right so I am very happy ! Stellar service and I will be a return customer.
Highly recommended !!
Great service. They worked with my bank for financing. Answered all my questions and were quick to finish the order. I ran into an issue with work which prevented me from picking my bike up in Vaughan so they shipped the assembled bike to Toronto for me where i was able to pick it up and ride home. Overall 100/10 service.
Fantastic place to buy an e-bike. Mike was absolutely fantastic, and his work partner was extremely knowledgeable as well. Great guys. Bikes are at a very fair price point, especially when on sale. Helped me all the way through the learning and buying process. I could not ask for a better experience in buying an e-bike. Great selection to choose from.I am very pleased.
Great people to service you. Answered questions after I purchased my e-bike as soon as they could get the correct info from Magnum. Some of the manuals (i.e. Navigator S) need updating as might some of the other resources from Magnum. Epic helped me to sort this out. I like my bike so far but need to get out in warmer weather to really give it a good run. I'm confident I will get more helpful answers if something comes up.
My wife recently bought the Magnum Ui5 at bike expo in Toronto, the e-bike is great, components are good quality and the motor is powerful but easy to handle. In addition the owner and the whole team are super friendly.
Technical assistance is really good, I had an issue with the front brake and they adjust it right away.
Recently my wife had the LCD computer stolen and the mechanic (an amazing person) helped us in any possible way.
I totally reccomend this brand / business!
Awesome selection and great service. I personally ride a magnum bike daily and I have not been dissapointed. They are also very reasonably priced.