Naylor's Kitchen & Bath Centres

Location :

3260 Jefferson Bl, Windsor, ON N8T 2W8
Added by Jopie, at 18 July 2016

Add email
Add business description
Add Social Media
Add Products and Services

• J Shannon

  27 November 2017

  Have purchased many items from them and have always had great service. The staff is very friendly, helpful and knowledgeable.

  response / report this review
• Fiona Bryden

  12 October 2017

  This has been a most unfortunate experience. The job started in June and as of October 11th we still do not have a completed kitchen. Support has been negligible. Very disappointing. Would not recommend.

  response / report this review
• Sandy Vanderbeek

  17 September 2017

  Nice friendly people . Didn't have what I was looking for but they still have a great selection.

  response / report this review
• Jesse Janisse

  14 September 2017

  Their lack of communication and poor scheduling for service does not make up for the quality of their product. My house was built 7 months ago and we reported an issue immediately. Still to this day I get the runaround. I've missed hours of work to come home for a service guy who never shows. To this day I'm not even certain that they have a service staff. Under no circumstance would I recommend naylors to anyone at this time.

  response / report this review
• Kim Gilliland

  18 August 2017

  A very mixed experience. Excellent quality materials and competent installers. Great design as well. The major issues were two-fold. First, there were far too many costs that I assumed were paid in the initial contract but were not - such as the plumber and some of the craftsmen. This cost quite a few thousand dollars extra. So, be very clear about what is covered and what is extra to avoid a surprise. The second issue was the most frustrating. It was a complete inability to finish the project. When it was 95% completed, the designer/project-manager just walked away and went on to his next project. After months of trying to get him to get it done, I had to get the names of the people who would do the work and got it done myself at some additional cost to me. In fact, there is still one cabinet door in the kitchen that is not correct. I did not remit the final $2,000 payment and they did not ask for it. I suspect that they just add it into the cost of doing business since we have had friends who experienced the same problems with incomplete work. If you go with Naylor's, make sure you hold back far more than the $2,000 final payment. Then perhaps they will finish the job. The bottom line is that despite the finished product - that we really like - we would not use them again. Our next project is the main bathroom and we will be looking elsewhere. With the amount of money we spend on home renovations, I expect them to be done correctly and completely.

  response / report this review
• Kevin Meloche

  11 June 2017

  Expensive and not willing to work with you. Here it is take it or leave it attitude

  response / report this review
• Mark McMahon

  13 May 2017

  NAYLORS KITCHEN AND BATH! I can not believe how bad of an experience I had with this locally own company. Approx 11 weeks ago my wife and I ordered a pantry and some cabinets to finish off a bare wall in the kitchen of our new house. We were told that the order would be delivered in about 6 weeks. 7 weeks goes by and I decided to call to see where the order was. It was sitting in the warehouse waiting for me to call I guess. After calling and setting up the delivery I unpackaged the order to find that the pantry was not what we ordered and the pantry had scratches. I called the sales guy that I was dealing with. He came over the next night to look at my concerns. He re assured me that he was going to make this right. He was going to put another order in the next day and that it wouldn't take more then 3 weeks to get the pantry that we ordered in and installed. Well that was 4 weeks ago. I called Naylors to find out that the sales guy is off on sick leave. As unfortunate as that is I asked as to when my order would be in. I was passed on to another sales lady and I was informed that unfortunately the second order was never made! Now I'm not happy. I asked to speak with a manager or the owner! Unfortunately the owner was not available to speak till Monday being that it was Friday at 2pm and the manager was not available till TUESDAY. Now it's Monday and I get a call from the owner who informs me that he would refund me my deposit of $500.00. He was sorry about the mixup but I can take the $500.00 and order it somewhere else. According to him Naylors does not do business in that manner! WOW. Absolutely no attempt to make things right with me and my wife! I WILL NEVER BUY ANOTHER THING FROM NAYLORS!

  response / report this review
• Jason Marchi

  10 May 2017

  Nice selection helpful staff

  response / report this review
• Craig Krueger

  16 January 2017

  Incredibly expensive

  response / report this review
• Richard Bondy

  25 July 2016

  Not a very good experience at all
  They ruined really beautiful cabinets
  Go with someone else

  response / report this review