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Added by Jopie, at 11 January 2017
Opening Hours
- Monday 8:30 AM – 6:00 PM
- Tuesday 8:30 AM – 6:00 PM
- Wednesday 8:30 AM – 6:00 PM
- Thursday 8:30 AM – 9:00 PM
- Friday 8:30 AM – 6:00 PM
- Saturday 8:30 AM – 6:00 PM
- Sunday Closed
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15 Reviews
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01 December 2017
You couldn't pay me to take a vehicle off of this lot. I've dealt with multiple sales people here as well as the manager- the manager at one point was actually yelling at us telling us we shouldn't be shopping for the vehicle if we weren't able to pay the sticker price. Each time it has been a complete waste of time. I hope they send the sales and management team to school to learn to deal with people next time instead of paying for a celebrity endorsement. Terrible customer service, and overall experience. Head to Audi next time you're shopping, we left happy with a car in 45 minutes.
As I said to the manager- I would be embarrassed if this was my business
As an update to the response below- we had offered 30,000 on a vehicle listed for over 36,000 due to multiple claims and damage that had not been fixed nor was their insurance. Also, the same vehicle was listed at sticker price with insurance and no damage at another dealership in town for 33,000. We questioned why the price was so drastically different and that's when the manager began to reprimand us for even looking at the vehicle if we couldn't afford it. Last time I checked halfway would have been 33,000 not over 34,000.
I have tried to call the managers number below multiple times and have been ignored.
The response below further confirms my previous review.response / report this review -
25 November 2017
Awesome staff in both the dealership AND the service department!! Tom Geenen is your man for any new purchase!! John Kennet is your man for any service! We have bought 3 vehicles through Tom now and have been very satisfied every time. All our maintenance is done here as well and we have always been treated wonderfully!
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12 November 2017
We bought our explorer from Merlin Ford in Saskatoon and had the pleasure of dealing with Tom Geenen. He was fabulous to deal with! Highly recommend dealing with him as a sales man. Made buying our explorer a breeze! Thanks again Tom!
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08 October 2017
My experience at Merlin Ford was excellent. I am the type to be suspicious of sales people of any kind, but Monika was very friendly, helpful, and honest! She worked with me on my trade and gave me a great deal on my "new" Mustang. I'm so happy with my purchase! Thanks!
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12 September 2017
I just bought my very first car from Merlin Ford Lincoln. My salesman Tom was exceptional in helping me and making me feel comfortable, knowledgeable and was ready to answer all questions, no matter how small. Very friendly staff throughout, I couldn't be happier. I would recommend everyone to go there for their next purchase, and especially ask for Tom.
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10 September 2017
Bought a new F150 from Merlin. The sales department was good to deal with but the service department is terrible.
I had an issue with my truck, and had it towed there several times only to have them misdiagnose the issue and have me throw money at it in hopes of fixing it.
On another occasion the backup camera quit. I had Merlin diagnose it and they told me the camera needed replacing ($1,100). I declined the repairs and took it to an independent shop, it turns out is was a loose plug and they fixed it for no charge.
After these bad experiences I tried several times to contact the service supervisor to no avail. Every time i called I got the run around and was told he would call me back which he never did.
My advice is to avoid the service department if at all possible.response / report this review -
28 August 2017
I have bought an almost new vehicle from them, enjoy dealing with their service staff and of course Joe is the best shuttle driver in town. The management is very community minded and you can tell the staff enjoy working here.
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13 August 2017
My wife bought a Ford Escape recently and we were very happy with the service and especially Tim Backstrom. He was great. Attentive, responsive and very helpful. He could not have done anymore when we purchased the car. We have never used Merlin Ford before but we would go back to Tim and and highly recommend him. Great service.
June and Declan Quinnresponse / report this review -
11 August 2017
Hit a porcupine on the way to Saskatoon late last night. Went into this Ford dealership this morning. Thomas at the service desk was very friendly and after some assessing decided to put my vehicle in the shop asap, even though he predicted a wait time of an hour. Because the damage was minimal and all I was asking for was to remove the cover under the engine block, he also didn't write up a work order and did all the work for free. Jamar was the mechanic and was quite quick. He also pointed out additional damage that I should be aware off. Thanks guys.
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02 August 2017
Really good customer service. Free Shuttle service from Wayne, nice and smooth. My service advisor Thomas is a polite and patient man, he knows what he is talking about. Very professional. Highly recommended.
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13 April 2017
Poor sales skills. Poor communication. Shady seller tactics in full swing here. Example: they have vehicles out there. Pretend vehicles that have already been sold. A car that is just to good to be true.Low miles , in excellent shape. Then you get hit with the sorry it has been sold but we have.. yep trying to upsell you on a more expensive vehicle. A new vehicle.That to good to be true vehicle sits in the ads for weeks after if in fact that vehicle has been sold baiting customers to call in.i could use the word incompetent here.be funny to see the look on the owners face finding out this is going on.
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23 March 2017
I took it in for a SGI repair and a Wheel alignment
Darryl at the body shop was very friendly
Renee at service dept is awesome. Got the truck back washed and cleaned.
Will definitely refer friends and family
Recommended 5 star dealership
Thanks Renee and Darrylresponse / report this review -
21 March 2017
I bought a 2016 Escape and have had an amazing experience. Our sales person Kelly Bueckert was awesome, guiding us through the entire process from beginning to the end. I ordered a car from factory and Kelly kept me apprised of how it was doing and updated the delivery date as necessary. Once I got the car I have had a few minor issues, which happens from time to time with new vehicles, that we have been working through. Kelly has helped me through that process as well. Rene has been my service advisor and she has been amazing to work with. She keeps me apprised as to what has been going on and I can contact her easily to update her on the issue. They have all gone above and beyond to figure out this glitch in my car. The service I have received from Merlin has been top notch. I would recommend this dealership to anyone looking for great vehicles and top notch service.
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31 January 2017
Larry and the gang at Merlin were great. This was my first experience buying a car from a dealership. I had shopped around to a number of other dealers including competing Ford dealerships. The staff at Merlin were very transparent and easy going; read no high-pressure sales tactics here. I actually drove away with a better deal on a vehicle that was more in-line with what my wife and I actually wanted than expected when going in. I will definitely be a repeat Merlin customer!
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18 January 2017
Bought my first vehicle at Merlin Ford. Sales consultant that helped me with this special purchase was Monica Neufeld, who really went the extra mile. She has always been available to take my phone calls or answer my texts. In fact I purchased this truck via text messages. Monica made sure that I was satisfied with my purchase before sealing the deal! I must add that Monica was very personable and very easy to talk and deal with. Very excellent service from both Monica and Ron. They both know me when I walk in the door! I highly recommend that if you are in the market to buy a vehicle from Merlin Ford, you are best to ask for Monica Neufeld. I am a very happy satisfied customer having dealt with Monica. EXCELLENT SERVICE ALL AROUND A + + +
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